Pegani Reviews 

7,038
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and efficient delivery service, noting that items arrived quickly and in perfect condition, even for international orders. Many appreciate the excellent service, highlighting prompt responses and helpful communication throughout the ordering process. The overall experience, from placing an order to receiving it, is frequently described as seamless and hassle-free. Reviewers are also very satisfied with the quality and variety of products, often finding unique items difficult to source elsewhere. Products consistently meet expectations, arriving well-packaged and as described. People commend the company for going above and beyond, such as sourcing specific items or quickly replacing damaged goods, demonstrating a commitment to satisfaction. Many express intent to purchase again due to the reliable service and excellent product range.

What people talk about most

Delivery service

Consumers find delivery service to be positive, frequently highlighting fast and quick shipping, with some... See more

Product

Customers had positive experiences with product, often praising the quality and selection available.... See more

Service

Clients share positive opinions on service, consistently describing it as excellent, prompt, and efficient.... See more

Quality

Customers consistently note positive experiences with quality, often praising the excellent condition of... See more

Order

Users describe positive interactions with order, with many expressing peace of mind from start to finish due... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent. Well packaged and books arrived in perfect condition despite the weight. I have been after a complete Tarbell's Course for years, within Europe and I don't regret pulling the trigger at Peg... See more

Company replied

Rated 5 out of 5 stars

Fantastic! Was very pleased. Ordered from the USA and everything from start to finish was on point! Delivery was very fast and everything came intact! Thank you for a wonderful stress free experience!... See more

Rated 5 out of 5 stars

Found exactly the item wanted at the best world wide price - including reasonable shipping price compared to other choices. Fast delivery in perfect condition. could not be more delighted.

Rated 5 out of 5 stars

The product was out of stock. I received an apology and a promise that the order would be shipped with express delivery. I ended up receiving the item (plus a deck of cards) several weeks earlier than... See more


Company details

  1. Magic Shop
  2. Balloon Shop
  3. Childrens Toy Store
  4. Circus
  5. Event Planning Service

About Pegani

Written by the company

UDVALG & ERFARING
Ved Pegani sælger vi alt inden for trylleri, jonglering, balloner, artist- og julemandsudstyr. Firmaet blev startet op i 1983, da en meget entusiastisk Steen Pegani (som 13-årig) udgav sit første lille tryllekatalog. I 1987 åbnede den første lille butik i centrum af Horsens, og siden har firmaet støt og roligt vokset sig til det største af sin slags i Skandinavien. Vi har over 5000 forskellige produkter på lager, og hver dag sendes pakker med spændende remedier til glade kunder i Danmark, Norge og Sverige - og resten af Verden. Pegani er en privat ejet virksomhed med Steen Pegani Hedegaard Sørensen som indehaver.

KVALITET
I et marked der nærmest eksploderer med nyheder, ser vi det som vores helt store opgave at være det filter, der kun lader de bedste produkter slippe igennem. Vi er stolte af vores sortiment, og køber du en vare ved Pegani kan du regne med, at kvaliteten er i orden og bliver bakket op af både service og returret. I et tæt samarbejde med mere end 200 leverandører fra over 30 forskellige lande, forsøger vi omhyggeligt at udvælge de helt rette produkter til vores kunder. Søger du noget du ikke lige kan finde her på siden, ligger vi gerne vandrette i luften (!) for at skaffe det til dig.

SERVICE & ERFARING
Vi samler på tilfredse kunder og forsøger at yde den bedste service til alle - uanset om vi handler med topprofessionelle artister eller en 11-årig dreng, der skal købe sine første trylletricks.
Vi gør vores yderste for at ekspedere alle ordrer lynhurtigt. Vi ved noget om de ting vi sælger og hjælper altid gerne med råd og vejledning. Du kan ringe inden for vores kontortider og sender du en e-mail, kan du i hverdagene forvente svar inden for 24 timer - som regel lige med det samme. Kommer du i nærheden af Horsens, er du velkommen til at aftale tid til et besøg i vores showroom.

INSPIRATION
Vi tager vores opgave som Skandinaviens største tryllebutik alvorligt og er bevidste om, at vi bygger videre på en lang og fin tradition inden for en helt særlig kunstform. Vi føler vi har verdens bedste (og sjoveste) kunder og ser det som vores opgave, at inspirere og supportere det bedste vi kan. Derfor har gennem alle årene lagt mange kræfter i at støtte foreningsarbejdet rundt omkring i Skandinavien og selv stået bag kongresser, festivaller, seminarturnéer og utallige tryllemøder.

Vi ligger vandrette i luften - for dig!

Written by the company

God kvalitet
Vi forsøger at være din kvalitetsambassadør og udvælger med stor omhu de varer, som vi præsenterer på vores hjemmeside.
Stort udvalg
Inden for vores specielle felt vil vi være din one-stop-leverandør. Hvad vi ikke har, gør vi alt for at skaffe hjem til dig.
Super service
Vi samler på tilfredse kunder og gør virkelig alt hvad vi kan, for at du skal være tilfreds med at handle her. Skulle du opleve problemer, så tag kontakt, og vi finder helt sikkert en løsning!
Udvikling og inspiration
Vi har verdens sjoveste kunder og ser det som vores opgave at inspirere og supportere dem det bedste vi kan. Derfor arrangerer vi året rundt en række events, hvor man kan lære mere og dygtiggøre sig inden for trylleri, jonglering og balloner - og det at optræde.
Erfaring
Tryllebutikker kommer og går. Vi slog dørene op i 1987, og du kan trygt stole på, at vi også er her i morgen. Vi har igennem de mange år fået en god portion erfaring, som vi beredvilligt stiller til din rådighed. Prøv os bare af!

Contact info

4.9

Excellent

TrustScore 5 out of 5

7k reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(7,038)

330 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What a beautiful bauble

What a beautiful bauble. I absolutely love it. Its so unique to have lights inside a bauble and blow on it so the lights light up! I absolutely love it!!! Very fast delivery all the way to the United Kingdom, so thankyou for that. I wouldn't hesitate to buy again from you and I've actually told lots of people about your company because of this purchase. So thankyou so much.

15 September 2025
Rated 5 out of 5 stars

Excellent seller Steen is a wonderful…

Excellent seller Steen is a wonderful person, very friendly, professional and kind, it was a fantastic experience, exceptional unique products, I immediately made other purchases for the attention, kindness and availability received, recommended to everyone, TOP 🔝 🔝 🔝 👍👍👍👍

22 September 2025
Rated 5 out of 5 stars

What a great find this company was for me .

What a great find this company was for me , I wanted something different for my shows . They have a great array for products , you just have to have the imagination . I am based in Scotland , delivery was fast and I was kept informed by email . I will definitely use this company again and again and again.

5 August 2025
Rated 5 out of 5 stars

I have had the pleasure of being a…

I have had the pleasure of being a customer at Pegani for a number of years now. In that time, I have purchased professional equipment that supports me in my business. Besides the high quality, the main reason I return is because of the owner Steen. His care, patience and dedication to finding exactly what I need is unmatched in this industry. I am grateful to have their support and always tell colleagues to ask Steen for help!

12 June 2025
Unprompted review
Rated 5 out of 5 stars

As described in good time

Im based in Ireland and ordered a few bits from Pegani. Everything arrived as described and in good time and the shipping cost was reasonable. Not sure what else I can say 😅

19 May 2025
Rated 1 out of 5 stars

defect and cheap goods, far too expensive

I spent roughly €250 on magic items when I shopped at this store for the first time. The products, each priced between €30 and €70, are far too expensive for the cheap quality you receive. The instructions are totally old-fashioned, though that’s fine for me because I’m experienced enough. The packaging was okay, yet some items were clearly shipped with defects. Most of the goods do work, but it’s downright brazen to sell such obviously flawed items at these prices. But one article was even incomplete - a gimmick is missing. As I said: cheap goods, far too expensive. It was my first and definitely my last purchase there!

Further to your reply:
First: I am a professional magician and I do NOT buy Magic equipment in a toy store for my magic shows. I generally buy in lots of other magic stores and was never so disappointed of the quality and was never sent defect equipment. These products also are handmade and of course are expensive. As long as the quality is ok, the price can be high in my opinion. So this is no explanation of the unsatisfying quality of your products.
Second: There aren’t just the shipping costs to consider, but also customs duties and packaging costs. On top of that, there’s the effort I have to invest to get everything back into good order, as well as the uncertainty over whether—and how much—I’ll be reimbursed if I return the equipment.
So if you ONLY want happy customers, don't send defect equipment or at least let customers show the defects and refund the expenses.

5 May 2025
Pegani logo

Reply from Pegani

Update 30th of June 2025

Hello Philipp

Also just wrote to you in an e-mail, saying I am happy we finally managed to sort out things. So this note here on Trustpilot is just for the record.

As you will notice, we are not used to bad review, so I want to make sure, everyone understands, that we always do take care of issues, when they appear.

Happy summer!

-Steen Pegani

Update 2nd of June 2025:
Now received an answer to my e-mail from 15th of May. We are now in touch, trying to sort out the issues :-) One is clearly a mistake, while something was missing with a product, and the other we will replace with another set of wands.

-Steen Pegani

Update 15th of May 2025 - e-mail sent to Diener this morning:

Hello Diener

Thanks for letting me know about you bad experience with your shipment from us, which I became aware of through Trustpilot last night. I am really sorry!

Could you please give me a bit more information about the defectives you have found, so we can sort it out the best way?

Looking forward to hear from you!

Best regards
Steen Pegani
www.pegani.dk

...


Hello Diener Philipp

Thanks a lot for letting us know about your issues and concerns with the delivery you got from us.

We ONLY want happy customers, so if the different magic wands you ordered was not as you expected, we will just take it back and refund your payment. And if there are any kind of defects, we always replace.

You decide if you want to keep some of the wands or return it all to us. I will also refund your shipping expenses.

The items you have bought are handmade by various manufactures: Tommy James in US and Future Magic in Germany. It is items we have sold for years, and usually the quality is very good. I know positively that these wands are in action by professional magicians around the world on daily basis.

I apologize if something was defective and I understand if you find these special made items expensive. Magic equipment like this is made in very small numbers and not like items in a toy store.

Please e-mail me directly at steen@pegani.dk or call me at +45 75620217 tomorrow, and we will sort it out :-)

Best regards
Steen Pegani

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