Pelipost Support is Amazing. I believe it says response within 48 hours. So far it's been less than 12. Resolving my issues has Always been Fast. It's Great that there's this service to get pictures t... See more
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See what reviewers are saying
I can only recommend this service to anyone who, like me, firmly believes in second chances in life. Everyone makes mistakes in their life, and some people are happy when they receive nice photos an... See more
Company replied
Although expensive, they do offer good coupons. Also, great customer service. I ordered photos for my brother, but he was transferred to a different facility before he could receive them. They ended u... See more
Company replied
They helped me send photos of my son's dog (they're very bonded) to him in jail, despite initial issues with the facility. Their customer service, especially Tabitha, was top-notch. They kept me updat... See more
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Company details
Written by the company
Pelipost is the leading Photos-to-Prison App®, dedicated to helping families stay connected with their loved ones in correctional facilities across the USA. Our easy-to-use app allows you to upload your favorite photos, which we print and ship directly to the prison or jail. With over 20 million photos delivered, we’re trusted by families nationwide for our reliable service and unmatched expertise in correctional mail delivery. Founded by a family who personally experienced the challenges of staying connected during incarceration, Pelipost understands the importance of sending love through photos. We prioritize secure delivery, high-quality prints, and customer satisfaction, ensuring your photos reach your loved one quickly and safely. Whether it’s a birthday, holiday, or just because, Pelipost makes it simple to share life’s special moments with those who matter most. Start sending photos today with Pelipost—the app that turns pictures into priceless connections. Download now on iOS and Android.
Contact info
1228 E. 7th Ave Suite 200, 33605, Tampa, United States
- (800)484-0281
- support@pelipost.com
- www.pelipost.com
4.7
Excellent
351 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great service!
Pelipost has great customer service and reliable delivery! I would recommend their service!
10 February 2025
Unprompted review
Reply from Pelipost
Thank you, Brandy! We're so glad you had a great experience with Pelipost. Your recommendation means a lot to us, and we're happy to help keep families connected. ^CM
I am satisfied with the help I received…
I am satisfied with the help I received Tabitha was quick and really helpful. I am appreciative for the care and support that customer service provides.
24 January 2025
Unprompted review
Reply from Pelipost
Thank you so much for sharing your experience! We're thrilled to hear that Tabitha provided you with quick and helpful assistance. Our customer service team works hard to ensure every customer receives the care and support they deserve. Your feedback means a lot to us, and we'll make sure to recognize Tabitha for her outstanding service. Thank you for choosing Pelipost – we look forward to continuing to serve you! ^CM
Great customer service
Great customer service, always quick to respond, great service period
30 December 2024
Unprompted review
Reply from Pelipost
Thank you, Jalyssa! Quick, reliable service is exactly what we strive to provide for every customer, and we're so glad we could be there for you. Thank you for trusting Pelipost to help you stay connected with your loved one! ^CM
Janel P was fast friendly and helpful!
2 January 2025
Unprompted review
Reply from Pelipost
Thank you, Melissa! We really appreciate you taking the time to share your experience with Janel P. She exemplifies the friendly and helpful service we strive to provide. We'll make sure to pass along your kind feedback to her directly! ^CM
I like the prices
I like the prices, delivery is not a problem ever and my loved one is satisfied with the pictures and cards and calendars that he has received. Thank you so much Peli post
23 December 2024
Unprompted review
Reply from Pelipost
Thank you for the wonderful review, Susan! We're delighted that our prices, reliable delivery, and product quality meet your needs. It means a lot to know we're helping you stay connected with your loved one through photos, cards, and calendars. ^CM
Janel was very helpful and solved my…
Janel was very helpful and solved my issue in a timely manner.
1 October 2024
Unprompted review
Reply from Pelipost
Shellie, we're so glad Janel was able to provide you quick and helpful support! Thank you for your 5-star review, and thank you for choosing Pelipost! ^CM
Janel helped me
Janel helped me. she responded to all our emails in a appropriate time frame matter and resolved my issue immediately. Thank you Janel!
1 October 2024
Unprompted review
Reply from Pelipost
Thank you for your review! We are proud to earn your 5 stars. We'll make sure Janel knows that you appreciate her help. Thank you for choosing Pelipost! ^CM
Very nice and respectful!
27 September 2024
Unprompted review
Reply from Pelipost
Danasia, we appreciate you taking the time to share your experience! It's great to know that our team was nice and respectful. We strive to provide excellent service to all our customers. Thank you for choosing Pelipost! ^CM
Janel P
Janel P. was quick to answer my questions and handle my concern quickly and effectively.
25 September 2024
Unprompted review
Reply from Pelipost
Laci, thank you for leaving your feedback! We are proud to earn your 5-star review and we will make sure Janel knows that you appreciate her assistance. Thank you for choosing Pelipost! ^CM
Resolution of Non-delivery
I use Pelipost all the time. We had an issue with non-delivery of one set of photos and Tabitha persevered to resolve the issue for us. Much appreciated!
12 September 2024
Unprompted review
Reply from Pelipost
Jeff, thank you for your continued support and for sharing your experience! We're glad to hear that Tabitha was able to resolve the delivery issue for you. We truly appreciate your patience and your trust in our service. Your feedback helps us improve, and we're grateful for customers like you who use Pelipost regularly. ^CM
Fast and nice !
9 September 2024
Unprompted review
Reply from Pelipost
Thank you for your kind review! We're glad you're enjoying your experience with the Pelipost App! ^CM
Anytime I had an issue (twice) customer…
Anytime I had an issue (twice) customer support responded quickly and was able to resolve my issues.
4 September 2024
Unprompted review
Reply from Pelipost
Cierra, we appreciate your feedback! Providing exceptional support is important to us. Thank you for being part of our Pelipost Fam! ^CM
I was giving the information I needed…
I was giving the information I needed even when I didn't understand it and the agent was very helpful and understanding also she responded to my emails in timely manner.
4 September 2024
Unprompted review
Reply from Pelipost
Paula, thank you for your review! Facility rules and regulations are confusing, and we're happy to hear our Customer Support Team was able to make things more clear for you. Thank you for choosing our app to stay connected! ^CM
Janel - Customer Service Pelipost
Janel from Pelipost was very accommodating. She made sure that my order to my loved one was resent. I opted not to insure the package, which won't be a mistake I make again. However, Janel found my orders and reprocessed them for me! What a great experience!
16 August 2024
Unprompted review
Reply from Pelipost
Thank you for sharing your experience, Heather! We're glad to hear that Janel was able to assist you and ensure your loved one received their photos. We understand how important these connections are, and we're glad she could help make things right. We'll be sure to pass along your kind words to Janel! Thank you for choosing Pelipost! ^CM
So fast and easy to send pictures!
27 August 2024
Unprompted review
Reply from Pelipost
Thank you, Jennifer! We're proud to earn your 5-star review! ^CM
Concern about photobook
Ms. Janel P. helped me better understand the process of the photobook that my children and I put together to send him. I had know idea that the process takes about 30 plus days before reaching his facility and thanks to Ms. Janel P. being the first one to respond to my request, I'm truly thankful.
Warmest regards,
Goldie
20 August 2024
Unprompted review
Reply from Pelipost
Thank you, Goldie, for your kind words! We’re so happy to hear that Janel was able to assist you and provide clarity on the process. We understand how important it is to keep those connections strong. We’ll make sure Janel knows how much her help meant to you. Thank you for choosing Pelipost! ^CM
Janel from customer support was awesome!!!!!!
I created a calendar with the wrong address by accident so I went and made another calendar with the correct address.
Janel P noticed it and emailed me asking if that was a mistake (before the calendar was sent out) I emailed her back and told her yes she changed the address before shipment canceled the calendar with the wrong address and sent me the tracking number!
Janel was prompt with her response and also noticed the mistake before I had to email Pelipost
I’m so glad she noticed the mistake and corrected it because my love one who is incarcerated daughter pass away and that’s all he wanted. he was looking forward to the calendar had she not saw the mistake he would have had to wait all over again
Thanks Janel!!!!
19 August 2024
Unprompted review
Reply from Pelipost
Thank you so much for sharing your experience! We're so glad Janel was able to catch that mistake and ensure your loved one received the calendar in time. We know how important these moments are, and it’s our mission to make sure your photos and keepsakes reach your loved ones when they need them most. We’ll be sure to pass along your kind words to Janel—she truly embodies the care and dedication we strive for at Pelipost. Thank you for choosing our app to stay connected! ^CM
This was an extremely well thought out app
They make it extremely quick amd easy to contact your loved ones amd sent photos amd mini letters right from your phone. Also the support responds so quickly have you any issues. This app is amazing.
20 August 2024
Unprompted review
Reply from Pelipost
Amy, we truly appreciate your kind words! It's important to provide the highest level of service and we're so glad you've had a great experience with our Customer Support Team. Thank you for choosing our app to stay connected! ^CM
Great customer service and great app to…
Great customer service and great app to send photos to loved ones. Responsive and quick to solve problems.
19 August 2024
Unprompted review
Reply from Pelipost
Thank you for sharing your review! We're happy to hear you've been enjoying our app experience. Thanks for being part of our Pelipost Fam! ^CM
Quick response times and helpful with…
Quick response times and helpful with all the questions I had.
31 July 2024
Unprompted review
Reply from Pelipost
Thank you for your feedback, Felicia! We are proud to earn your 5-star review and happy to know that our Support team was able to get your questions answered quickly. ^CM
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