Pelipost Support is Amazing. I believe it says response within 48 hours. So far it's been less than 12. Resolving my issues has Always been Fast. It's Great that there's this service to get pictures t... See more
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See what reviewers are saying
I can only recommend this service to anyone who, like me, firmly believes in second chances in life. Everyone makes mistakes in their life, and some people are happy when they receive nice photos an... See more
Company replied
Although expensive, they do offer good coupons. Also, great customer service. I ordered photos for my brother, but he was transferred to a different facility before he could receive them. They ended u... See more
Company replied
They helped me send photos of my son's dog (they're very bonded) to him in jail, despite initial issues with the facility. Their customer service, especially Tabitha, was top-notch. They kept me updat... See more
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Company details
Written by the company
Pelipost is the leading Photos-to-Prison App®, dedicated to helping families stay connected with their loved ones in correctional facilities across the USA. Our easy-to-use app allows you to upload your favorite photos, which we print and ship directly to the prison or jail. With over 20 million photos delivered, we’re trusted by families nationwide for our reliable service and unmatched expertise in correctional mail delivery. Founded by a family who personally experienced the challenges of staying connected during incarceration, Pelipost understands the importance of sending love through photos. We prioritize secure delivery, high-quality prints, and customer satisfaction, ensuring your photos reach your loved one quickly and safely. Whether it’s a birthday, holiday, or just because, Pelipost makes it simple to share life’s special moments with those who matter most. Start sending photos today with Pelipost—the app that turns pictures into priceless connections. Download now on iOS and Android.
Contact info
1228 E. 7th Ave Suite 200, 33605, Tampa, United States
- (800)484-0281
- support@pelipost.com
- www.pelipost.com
4.7
Excellent
351 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Pelipost is Amazing!
They helped me send photos of my son's dog (they're very bonded) to him in jail, despite initial issues with the facility. Their customer service, especially Tabitha, was top-notch. They kept me updated every step of the way. My son was thrilled to receive the photos, and Pelipost made a tough situation much easier. Highly recommend!"
15 July 2025
Unprompted review
Reply from Pelipost
Tam, your words made our day! We understand the power of photos for our incarcerated loved ones because we've been there ourselves. We are honored to be part of your connection and so happy to hear that you had a great experience with Tabitha! Thank you for recommending our app! ^CM
Janel was great Custermer service she…
Janel was great Custermer service she handled my problem very well and also assisted me further with understanding how to not go through the problem I had again. Very great and I just wanted to tell your company what a great worker you have and she is very good at what she does. Thanks for hearing me out.
9 July 2025
Unprompted review
Reply from Pelipost
Thank you so much for taking the time to share this feedback! We're happy to hear that Janel provided you with exceptional service and was able to resolve your issue while helping you prevent it from happening again.
We'll be sure to share your kind words with Janel - feedback like yours truly makes our day and motivates our entire team to continue delivering the best possible experience for our users.
Thank you for choosing our app to stay connected! ^CM
Reply from Pelipost
Thank you for your feedback, Londeia! We're so glad our team was able to help resolve your issue with kindness, courtesy, and efficiency.
We'll be sure to share your comments with our team - recognition like yours means so much!
Thank you for taking the time to share your experience and for choosing Pelipost. We're here whenever you need us! ^CM
Pelipost is an amazing resource for…
Pelipost is an amazing resource for inmates to receive photos of their loved one’s. The app is easy to use and the photos are secured which is very comforting. Should you have any questions you can contact customer service which is very responsive and willing to assist. Great job!
23 June 2025
Unprompted review
Reply from Pelipost
Thank you so much for this amazing review, Donna! It really warms our hearts to know that Pelipost is helping you stay connected with your loved ones. We're so glad you find it easy to use and that the security gives you that extra peace of mind. And thanks for the shout-out to our customer service team - they'll be thrilled to hear this! Reviews like yours are exactly why we do what we do. Thanks for being part of our Pelipost family! ^CM
Tabitha resolved my issue quick
23 June 2025
Unprompted review
Reply from Pelipost
Thank you for the great review! We're so pleased to hear that Tabitha was able to resolve your issue quickly. We truly appreciate you taking the time to share your positive experience. Thank you for choosing Pelipost to stay connected! ^CM
Good communication
Good communication. Fast responses. My problem was solved. Thank you!
23 June 2025
Unprompted review
Reply from Pelipost
Thank you so much for your kind words, Jason! We're thrilled to hear that our team was able to resolve your issue quickly. Your feedback means a lot to us, and we're always here to help whenever you need us. ^CM
I’ve been very satisfied with this app
I’ve been very satisfied with this app. My husband gets his picture in a timely manner, the picture quality is good, and customer service is quick to respond and are great! Last of all I pay for a subscription and feel it’s worth every Penny!
10 June 2025
Unprompted review
Reply from Pelipost
Hi Windy,
Thank you so much for this wonderful review! It means the world to us to know that we're helping you stay connected with your husband in a reliable way. We're especially grateful for your kind words about our customer service team - they genuinely care about each family we serve and work hard to make this process as smooth as possible for you.
Thank you for trusting us with something so important, and for being part of the PeliPALS community! ^CM
Reply from Pelipost
Hi Courtney,
Thank you for taking the time to share this! We're so glad Janel was able to help you. We're here whenever you need us. Thank you for trusting Pelipost with your family's connection. ^CM
Pelipost will resolve your issue as soon as possible.
I told pelipost there was an issue at the penitentiary where my fiance is. They sent me back an email asking for the order number. I sent them a screenshot of my whole order. And the next email I got was telling me that my order was being reprinted and as soon as it was finished it would be shipped out. They didn't even wait for the other package to pictures to come back. So that's that much sooner that my loved one is going to be getting the photos that I sent that the penitentiary would not give to him. I've always been satisfied with Pelipost and I love what they are doing for our loved ones that's in prison and for the families of our loved one out here who miss them desperately! They just made this a lot easier for me and it is so appreciated and they are awesome again thank you Pelipost thank you very much!!
3 June 2025
Unprompted review
Reply from Pelipost
Lisa, thank you so much for taking the time to share this detailed review! 💙
We're so glad our team could quickly resolve the facility issue and get your photos reprinted and shipped out right away. Your words really touch our hearts. That's exactly WHY we do what we do. We understand that every photo carries so much love, and when facilities create obstacles, we're here to navigate through them with you.
Thank you for being such a loyal customer and for trusting us with something so important. Reviews like yours remind our entire team that we're not just processing orders, we're helping love travel across any distance.
We're honored to be part of keeping you and your fiancé connected! ^CM
Very helpful in resolving my problem
Very helpful in resolving my problem
30 May 2025
Unprompted review
Reply from Pelipost
Mike, thank you for your review! We're glad to hear that our team was able to help and provide exceptional service. Thank you for choosing out app to stay connected! ^CM
Reply from Pelipost
Thank you for your review! It means the world to us knowing that Pelipost helps you stay connected with your loved ones. There's something truly special about receiving a physical picture or card in the mail- those little moments of joy are exactly why we do what we do. We're so grateful you've made us part of your way of showing you care! ^CM
Janel was great
Janel was great, I had a problem with getting my order to arrive and she took care of it thx again!
19 May 2025
Unprompted review
Reply from Pelipost
Thank you for your review, John! We're happy to hear that Janel was able to resolve the issue with your order arrival. We'll be sure to pass along your appreciation to Janel - feedback like yours helps recognize our team members who go the extra mile. We're here to help whenever you need assistance with future orders! ^CM
Great help when you need it!
I was unaware that changes needed to be made by a Customer Service Rep. I inadvertently deleted my account. Customer Service took care of my problem within minutes. Everything was handled in a very professional manner.
19 May 2025
Unprompted review
Reply from Pelipost
Thank you for your wonderful 5-star review, Cheryl! We're delighted our Customer Service team was able to quickly restore your account after the accidental deletion. Providing fast, professional support is a top priority for us, especially when dealing with something as important as connecting families through photos. We appreciate you taking the time to share your positive experience and look forward to continuing to provide you with excellent service! ^CM
Reply from Pelipost
Hashana, thank you for your 5-star review! We're happy to hear you had an excellent experience with our Support Team. Thank you for choosing Pelipost to stay connected! ^CM
Very helpful
26 March 2025
Unprompted review
Reply from Pelipost
Kisha, thank you for your 5-star review! We're happy to hear you had a great experience with our Support Team. Thank you for choosing Pelipost to stay connected! ^CM
Pelipost resolved my issue quickly and…
Pelipost resolved my issue quickly and satisfactorily.
12 March 2025
Unprompted review
Reply from Pelipost
Thank you, Julie! We're happy to hear our team was able to get you help quickly! Providing exceptional support is important to us. We are proud to earn your 5-star review! Thank you for choosing our app to stay connected. ^CM
Janel P
Janel P, was very helpful. I was worried cause I had ordered a card and some pics, two different orders and today I find out that they're being transferred to another facility. And it sucks cause they won't get their stuff for their birthday but at least it's put on pause until they arrive at their next facility. So I'm glad. Thank you Janel for all your help, it's greatly appreciated!!
5 March 2025
Unprompted review
Reply from Pelipost
Thank you for your 5-star review! We're so glad Janel was able to help with your situation. We understand how disappointing it can be when birthday gifts can't arrive on time due to facility transfers, but we're pleased we could help find a solution. I'll make sure to pass along your kind words to Janel! We appreciate your patience and understanding, and we're here to help whenever you need us. Thank you for choosing our app to stay connected. ^CM
Really Helpful
There was a mix-up with my Loved One's pictures because the facility changed the number of pictures the AICs could receive at once. Pelipost not only resent them in the right amount, but they also credited my account for my time.
3 March 2025
Unprompted review
Reply from Pelipost
Thank you, Amber! We're sorry about the mix-up with your loved one's pictures due to the facility changing their requirements. We're glad we could quickly resolve this by resending the photos in the correct quantity and providing account credit for your inconvenience. At Pelipost, we understand how important these connections are, and we're committed to making things right when challenges arise. Thank you for choosing our app to stay connected! ^CM
I love them my family always get their…
I love them my family always get their pictures on time and issues I email them and they respond fast
14 February 2025
Unprompted review
Reply from Pelipost
Thank you so much, Kim! We're so happy to hear that your family receives their photos on time and that our team has been able to assist you quickly. Your support means the world to us, thank you for choosing Pelipost to stay connected. ^CM
I got help with a problem very quickly
I got help with a problem very quickly. very nice and attentive.
12 February 2025
Unprompted review
Reply from Pelipost
Thanks Tamara! We're happy we could help you out quickly. Our team loves making sure you get the support you need whenever you need it. Thank you for choosing Pelipost to stay connected! ^CM
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