Hi Today my request for a dead fox that was next to my balcony decomposing to removed. Jen was vert helpful understanding and arranged for it to be removed as soon as possible . Oif the bushes were... See more
Company replied
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See what reviewers are saying
Amelia handled and dealt with my query very prfessionally and promptly, she was very courteous and polite, a credit to Pembroke
Company replied
support from Amelia, I have generally been happy with the service provided by Pembroke PM, but I wanted to take a moment to give special recognition to Amelia. Recently I experienced first class supp... See more
Company replied
Worse property management company -avoid. Company rarely answers phone or returns emails. No complaint process or independent review and my number was blocked for harassment (4 calls over 3 months). F... See more
Company replied
Company details
- #2 of 2 best companies in Apartment Building
- #1 of 1 best companies in Flat Complex
Written by the company
A specialist block and estate management company. Our management portfolio is varied and includes apartment blocks, housing estates with shared features, and mixed use developments. We are committed to providing high quality and proactive property management services to our clients. Excellent customer service is Pembroke's core value. Our bespoke block management services are offered all over London, Kent, Surrey, Essex & Sussex.
Contact info
Foundation House, Coach and Horses Passage,, TN2 5NP, Tunbridge Wells, United Kingdom
- 0333 344 2100
- support@pembrokepm.co.uk
- www.pembrokepm.co.uk
4.2
Great
625 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
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Always easy dealing with Pembroke
Always easy dealing with Pembroke. I appreciate all they do
21 June 2024
Reply from Pembroke Property Management
Good day,
Thank you for taking the time to leave a review and rate the level of service received.
We are so very pleased to know that your dealings with our company have been easy. We sincerely appreciate your feedback.
If we can be of any further assistance, please do not hesitate to contact our offices.
Kind regards,
Customer Service Team
Reply from Pembroke Property Management
Good day,
Thank you so much for taking the time to leave this positive review.
We are so very pleased to note that your query had a quick resolution and that the team provided an excellent service.
If any further assistance is needed, please do not hesitate to let us know.
Kind regards,
Customer Service Team
Reply from Pembroke Property Management
Good day,
Thank you for leaving this positive review.
We are so pleased that the team provided a helpful and efficient resolution to your query.
If we can be of any further assistance, please let us know.
Best regards,
Customer Service Team
Helpful prompt response
I very much appreciated the prompt response to my query about our service charge and the explanation I received, which resolved the misunderstanding for both me and other concerned residents straightaway.
5 June 2024
Reply from Pembroke Property Management
Good day,
Thank you for your kind words. We are delighted to hear that our prompt response and explanation helped resolve the misunderstanding regarding the service charge. Ensuring clarity and providing timely assistance to residents is our top priority. If you have any further questions or need additional assistance, please do not hesitate to reach out.
Best regards,
Customer Service Team
Reply from Pembroke Property Management
Good day,
Thank you for taking the time to share this feedback with us. We are delighted to hear that you have had such a positive experience with Pembroke Property Management.
We strive to provide exceptional service to our clients. Your kind words are a testament to our team's hard work and dedication. We truly appreciate your support and are glad to know we have met your expectations.
If there is anything more we can assist with, please do not hesitate to get in contact with us.
Kind regards,
Customer Service Team
The dealings I’ve had with Aidan have…
The dealings I’ve had with Aidan have been very positive.Quick replies to phone and emails if a problem it gets resolved straightaway
10 May 2024
Reply from Pembroke Property Management
Good day,
Thank you for taking the time to rate the level of service received.
We are so happy to know that Aidan was able to provide a quick resolution to your query.
If we can be of any further assistance, please do not hesitate to get in touch with us.
Kind regards,
Customer Service Team
Prompt and polite
Answered query promptly and resolved my queries.
Very polite and understanding and followed up with an email.
8 May 2024
Reply from Pembroke Property Management
Good day,
Thank you so much for taking the time to share this positive feedback. We are so happy to know that your query was resolved promptly.
If we can be of any further assistance, please do not hesitate to contact us.
Kind regards,
Customer Service Team
Reply from Pembroke Property Management
Good day,
Thank you for your valuable feedback.
We are so pleased that your query had a swift resolution.
If we can be of any further assistance, please do not hesitate to get in touch with us.
Kind regards,
Customer Service Team
Excellent service. Transparent and trustworthy.
The key members of staff responsible for my block were very professional and responsive. I also loved the fact that leaseholder meetings were held at the local pub(!) and appreciated that it meant a very long day for the staff involved. I only had one disappointing experience in the 8 years of my property being managed by Pembroke and that was due to one junior member of staff. I had confidence in their transparency and did not feel overcharged.
2 May 2024
Reply from Pembroke Property Management
Good day,
Thank you so much for sharing your positive experience with us! We are thrilled to hear that you found our key staff members to be professional and responsive.
We sincerely apologise for the disappointing experience you had with one of our junior staff members. We strive to maintain a high standard of service.
We are glad to hear that you felt confident in our practices throughout the eight years of managing your property. If there is anything else we can assist with or if you have any further feedback, please don't hesitate to let us know.
Kind regards,
Customer Service Team
Reply from Pembroke Property Management
Good day,
Thank you so much for taking the time to share your feedback with us.
We are so pleased that Kasia was able to assist promptly and that your query had a quick resolution.
If any further assistance is needed, please do not hesitate to let us know.
Kind regards,
Customer Service Team
Prompt and courteous assistance
Kim Steenkamp succeeded where all other property managers have failed in resolving a historical dispute in a prompt, proactive and courteous fashion. I am very grateful to Kim and her team.
24 April 2024
Reply from Pembroke Property Management
Good day,
Thank you for taking the time to share your feedback with us.
We are delighted to hear that Kim was able to resolve the historical dispute promptly, proactively, and with the utmost courtesy. Providing excellent service and ensuring our customers' satisfaction are among our top priorities, and it's always rewarding to receive such positive feedback.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out.
Kind regards,
Customer Service Team
Super dependable team
Super dependable team, highly efficient and great to work with. Cannot recommend highly enough.
24 April 2024
Reply from Pembroke Property Management
Dear Aaron,
Thank you so much for your kind words!
We're thrilled to hear that you had such a positive experience working with our team. Delivering top-notch service and efficiency is always our priority, and it's incredibly rewarding to know that we've met your expectations.
If you ever need assistance again in the future, please don't hesitate to reach out. We're always here to help!
Kind regards,
Customer Service Team
Pembroke responded and dealt with my…
Pembroke responded and dealt with my issue straight away
23 April 2024
Reply from Pembroke Property Management
Good day,
We're delighted to hear that Pembroke Property Management was able to promptly address your concern!
Providing efficient service is our priority, and we're glad we could meet your expectations. If you have any further questions or need assistance in the future, don't hesitate to reach out.
Kind regards,
Customer Service Team
Fast turn around from contact
I have contacted Pembroke for two issues that needed resolving, and both were fixed in less than 24 hours.
11 April 2024
Reply from Pembroke Property Management
Good day,
Thank you for taking the time to leave a review.
We're thrilled that we could swiftly resolve both of your issues to your satisfaction.
Customer satisfaction is our top priority, and we're committed to addressing any concerns promptly. If you need any assistance in the future, please don't hesitate to reach out.
Kind regards,
Customer Service Team
Polite and Professional
I have found Pembroke employ a diligent, attitude in their Customer Service support. They respond to messages and queries in a timely fashion, and are also very good at keeping you updated on ongoing issues. The whole the team offer a professional, understanding and helpful service.
9 April 2024
Reply from Pembroke Property Management
Good day,
Thank you for taking the time to share your positive experience with us. We greatly appreciate your kind words regarding our customer service support at Pembroke.
We are committed to providing diligent and timely assistance to all our customers, and we're delighted to hear that you found our team responsive and proactive in addressing your queries. Ensuring that our customers are kept updated on ongoing issues is a priority for us, and we're pleased to know that you found our communication efforts effective.
Thank you once again for your feedback. Should you require any further assistance or have additional questions, please do not hesitate to reach out to us.
Warm regards,
Customer Service Team
Office closure but still on website
Can’t be arsed to update website when London Bridge office closed, how do we expect them to manage property
3 April 2024
Unprompted review
Reply from Pembroke Property Management
Good day,
Thank you for getting in touch with us.
Further to our recent email communication with you, we would like to reiterate that the information you have provided about our London Bridge office is factually incorrect.
The London office is a satellite office, with our main office being in Tunbridge Wells.
We successfully manage a portfolio of London properties from our Tunbridge Wells office, with regular site visits to London.
Please contact us directly at support@pembrokepm.co.uk if we can be of any further assistance.
Kind regards,
Customer Service Team
Andreea was very helpful and pleasant…
Andreea was very helpful and pleasant to deal with.
I don't suppose anyone likes paying Management Charges but at least if the staff are pleasant it feels less painful.
3 April 2024
Reply from Pembroke Property Management
Good day,
Thank you for your kind words regarding your recent interaction with Andreea. We're thrilled to hear that she was able to assist you effectively and provide a pleasant experience.
Your feedback is invaluable to us, and we will be sure to pass on your compliments to Andreea.
If you ever have any further questions or concerns, please don't hesitate to get in touch. We're here to help in any way we can.
Warm regards,
Customer Service Team
Andreea Hantiu
Andreea Hantiu
Customer Services
really helpful, when i have dealt with estate management companies in the past there customer service is rather frustrating, but she dealt with my request easily and quickly without making it a complicated call, also no long wait time on the phone ans within a minute. refreshing experience
2 April 2024
Reply from Pembroke Property Management
Good day,
Thank you for taking the time to share your feedback with us. We're thrilled to hear that your recent experience with our customer service representative was so positive.
At Pembroke Property Management, we strive to provide exceptional service to all our customers, and it's heartening to know that we've exceeded your expectations.
Your kind words about the ease and speed with which your request was handled, as well as the minimal wait time on the phone, mean a lot to us. Providing a refreshing and hassle-free experience is always our goal, and we're delighted that we were able to achieve that for you.
If you ever need assistance in the future, please don't hesitate to reach out. We're here to help.
Warm regards,
Customer Service Team
Great customer service and provided me…
Great customer service and provided me with the reassurance I needed.
22 March 2024
Reply from Pembroke Property Management
Good day,
Thank you so much for taking the time to rate the level of service received and to leave a review.
We are so glad that the service provided met with your expectations. If we can be of any further assistance, please do not hesitate to contact us.
Kind regards,
Customer Service Team
The 5 stars is for Andreea!
The 5 stars is for Andreea, not necessarily PPM as a whole!
Andreea in Customer Services has always responded to my queries promptly. She is helpful and reassuring, and I feel she always gets an answer for me as quick as she is able to. Thank you.
14 March 2024
Reply from Pembroke Property Management
Good day,
Thank you for taking the time to leave a review. Your feedback is important to us.
We are so very pleased to receive this praise for Andreea and we will be sure to pass your message on to her.
If we can be of any further assistance, please do not hesitate to let us know.
Kind regards,
Customer Service Team
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