I pointed out a fault in the bollard lighting with in 24hrs received acknowledgement of e mail ask for more details and fault rectified the same day. First class support my thanks to Molly
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Hi Today my request for a dead fox that was next to my balcony decomposing to removed. Jen was vert helpful understanding and arranged for it to be removed as soon as possible . Oif the bushes were... See more
Company replied
support from Amelia, I have generally been happy with the service provided by Pembroke PM, but I wanted to take a moment to give special recognition to Amelia. Recently I experienced first class supp... See more
Company replied
Worse property management company -avoid. Company rarely answers phone or returns emails. No complaint process or independent review and my number was blocked for harassment (4 calls over 3 months). F... See more
Company replied
Company details
- #2 of 2 best companies in Apartment Building
- #1 of 1 best companies in Flat Complex
Written by the company
A specialist block and estate management company. Our management portfolio is varied and includes apartment blocks, housing estates with shared features, and mixed use developments. We are committed to providing high quality and proactive property management services to our clients. Excellent customer service is Pembroke's core value. Our bespoke block management services are offered all over London, Kent, Surrey, Essex & Sussex.
Contact info
Foundation House, Coach and Horses Passage,, TN2 5NP, Tunbridge Wells, United Kingdom
- 0333 344 2100
- support@pembrokepm.co.uk
- www.pembrokepm.co.uk
4.2
Great
626 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The 5 stars is for Andreea!
The 5 stars is for Andreea, not necessarily PPM as a whole!
Andreea in Customer Services has always responded to my queries promptly. She is helpful and reassuring, and I feel she always gets an answer for me as quick as she is able to. Thank you.
14 March 2024
Reply from Pembroke Property Management
Good day,
Thank you for taking the time to leave a review. Your feedback is important to us.
We are so very pleased to receive this praise for Andreea and we will be sure to pass your message on to her.
If we can be of any further assistance, please do not hesitate to let us know.
Kind regards,
Customer Service Team
Great service
Great service، really appreciated the removal. I can open the doors easily.
12 March 2024
Unprompted review
Reply from Pembroke Property Management
Good day,
Thank you for taking the time to leave a review.
We are so very pleased that your query was resolved to your satisfaction.
If any further assistance is needed, please let us know.
Kind regards,
Customer Service Team
Robyn was very efficient and respond to…
Robyn was very efficient and respond to my email. Thank you for your reply,really appreciate it.
11 March 2024
Reply from Pembroke Property Management
Good day,
Thank you for taking the time to leave a review and rate the level of service received.
We are so very pleased to hear that Robyn was able to assist and resolve your query.
If we can be of any further assistance, please let us know.
Kind regards,
Customer Service Team
Helpful and Clear Communication
Clear communication and extremely helpful in addressing any concerns held by residents, special thanks to our property manager Amina Bevacqua for dedicating her time to providing us with the information and help needed to solve certain issues within our estate.
8 March 2024
Reply from Pembroke Property Management
Good day,
Thank you for your valued feedback.
We are so pleased to note that the service delivered by Amina in attending to your query was extremely helpful and that she was able to resolve the matter to your satisfaction.
We will be sure to pass this information on to her.
If we can be of any further assistance, please do not hesitate to let us know.
Kind regard,
Customer Service Team
Great Customer Service
Great Customer Service, situation resolved very quickly so impressed.
27 February 2024
Reply from Pembroke Property Management
Good day,
Thank you so much for leaving us this positive review.
We are thrilled to hear that our team delivered great customer service and that your query had a speedy resolution.
If there is any further assistance needed, please do not hesitate to get in contact with us.
Kind regards,
Customer Service Team
Only took two weeks to get my £500…
Only took two weeks to get my £500 deposit paid back into my account. From having my EV wall charger fitted.
29 February 2024
Reply from Pembroke Property Management
Good day,
Thank you for taking the time to rate the level of service delivery.
We are glad to hear that your deposit refund query has a speedy resolution.
If we can be of any further assistance, please let us know.
Kind regards,
Customer Service Team
Problem solved
Easy to get in touch, sympathetic understanding of the problem, offered a solution and delivered the solution in a friendly efficient manner.
26 February 2024
Reply from Pembroke Property Management
Good day,
Thank you so much for sharing your positive experience with us.
We are so very pleased to hear that the team were sympathetic and understanding of your needs and that a solution was offered and delivered.
If we can be of any further assistance, please do not hesitate to contact us.
Kind regards,
Customer Service Team
I was pleased with the promptness of…
I was pleased with the promptness of the replies to my emails. The issue I had was resolved both efficiently and professionally.
26 February 2024
Reply from Pembroke Property Management
Good day,
Thank you for providing us with this feedback.
We are so happy to note that your query was addressed promptly and had a quick resolution.
If we can provide any further assistance, please do not hesitate to let us know.
Kind regards,
Customer Service Team
Reply from Pembroke Property Management
Good day,
Thank you so much for sharing your service experience with us.
We are happy to note that your query received a quick response and resolution.
If we can be of any further assistance, please do not hesitate to get in touch with us.
Kind regards,
Customer Service Team
Good and excellent service received.
20 February 2024
Reply from Pembroke Property Management
Good day,
Thank you for taking the time to rate the level of service received.
We are so very pleased to note your satisfaction with the excellent service delivered by our team.
If you have any further queries, please do not hesitate to contact us.
Kind regards,
Customer Service Team
Excellent customer service
I’m really happy that I have Pembroke property management as the management for my building. They were super helpful in responding to any issue I’ve had regarding building maintenance. Specifically, Andreea Hantiu, was incredibly patient, provided great customer service and provided me with regular updates regarding an ongoing issue until it was finally resolved.
Would recommend buying / renting any property where Pembroke are the property management.
20 February 2024
Reply from Pembroke Property Management
Good day,
Thank you so much for this positive feedback.
We are thrilled to know that you are happy to have Pembroke Property Management managing your property and that Andreea has provided such excellent service and assistance to you. We will be sure to pass this message on to her.
If we can be of any further assistance, please do not hesitate to get in touch with us.
Kind regards,
Customer Service Team
Pembroke provided me with professional…
Pembroke provided me with professional and helpful service whilst dealing with an insurance claim on my property.
14 February 2024
Reply from Pembroke Property Management
Good day,
Thank you so much for sharing your service experience with us. Your feedback is very important to us.
We are glad that you received professional and helpful service from our team.
If we can be of any further assistance, please do not hesitate to contact us.
Kind regards,
Customer Service Team
Andreea was helpful and polite with my…
Andreea was helpful and polite with my enquiry why I have received a letter of request for payment even though I have paid.
12 February 2024
Reply from Pembroke Property Management
Good day,
Thank you so much for taking the time to leave a review.
We are glad to hear that your query had a swift resolution and that Andreea was able to assist helpfully and politely.
If we can be of any further assistance, please do not hesitate to get in touch with us.
Kind regards,
Customer Service Team
A highly professional and helpful organisation.
Amina and Lauren from Pembroke were highly professional and helpful during the time we dealt with them as a buildings services provider to a rented flat. Highly recommended.
9 February 2024
Reply from Pembroke Property Management
Good day,
Thank you so much for taking the time to share your positive experience with Amina and Lauren. We are delighted to hear that they provided you with professional and helpful service while assisting with your rented flat.
Your feedback means a lot to us, and we are thrilled that we could meet your expectations.
If you ever need assistance in the future, please don't hesitate to reach out.
Kind regards,
Customer Service Team
Fantastic, personal service
Jen has been fantastic supporting us with challenging circumstances outside of anyone’s control.
7 February 2024
Reply from Pembroke Property Management
Good day,
Thank you so much for reaching out!
We are truly grateful to hear about your positive experience with Customer Services and we're thrilled to know that Jen has gone above and beyond to assist you, especially during challenging circumstances.
We'll be sure to pass on your kind words to Jen.
If there's anything else we can do to support you further, please don't hesitate to let us know.
Kind regards,
Customer Service Team
I got some of the info.
6 February 2024
Reply from Pembroke Property Management
Good day,
Thank you for taking the time to leave a review.
We are glad that you received the information that you requested. If we can be of any further assistance, please do not hesitate to contact our offices.
Kind regards,
Customer Service Team
Andreea - kind, proactive service!
Andreea was fab in helping me navigate contractors for the building and my prior engagements. Offered solutions and made things work around my schedule. Not used to such kind service with a property management company - thanks again!
29 January 2024
Reply from Pembroke Property Management
Good day,
Thank you for taking the time to share your feedback with us. We greatly appreciate your kind words and are delighted to hear that Andreea was able to assist you with your queries.
Customer satisfaction is our top priority, and it's heartening to know that our efforts have made a positive impact.
Your feedback is invaluable to us as we continuously work to enhance our customer experience. If you ever have further questions or concerns, please don't hesitate to reach out.
Kind regards,
Customer Service Team
Reply from Pembroke Property Management
Good day,
Thank you for your feedback, this is very important to us.
We are pleased to note that all your queries were answered by the team at Pembroke Property Management.
If we can be of any further assistance, please let us know.
Kind regards,
Customer Service Team
Prompt, courteous and efficient
A request to spread my service charge over a few months was dealt with very quickly, terms explained etc.
The message conveyed courtesy and efficiency.
23 January 2024
Reply from Pembroke Property Management
Good day,
Thank you for taking the time to rate the level of service received and leave a review.
We are so very pleased to note that your request was attended to in a quick and efficient manner.
If we can be of any further assistance, please do not hesitate to get in touch.
Kind regards,
Customer Service Team
Prompt responses and action from Aidan…
Prompt responses and action from Aidan and Robyn.
17 January 2024
Reply from Pembroke Property Management
Good day,
Thank you for sharing your feedback.
We are so very pleased that Aidan and Robyn were able to assist and resolve your query.
If any further assistance is needed, please do not hesitate to contact us.
Kind regards,
Customer Service Team
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