Pennington Choices Reviews 85

Pennington Choices were commissioned by Hackney Council to inspect my property. My experience raises serious concerns about consistency, transparency, and data handling.
A surveyor attended my home in 2025, however:
no inspection report was ever provided
no findings were shared
no follow-up explanation was given
In April 2026 I received correspondence incorrectly branded as Flintshire County Council (a separate authority with no connection to my tenancy). A corrected version was later issued without explanation.
When I raised a complaint, I was told an apology text had been sent immediately. The message I received does not contain any apology or reference to an error.
I also submitted a Subject Access Request for the inspection data and photographs taken inside my home, which was redirected to the council rather than answered by the organisation that conducted the inspection.
Public reviews show a consistent split between:
4–5★ webinar and professional training users
predominantly 1★ residential users reporting missed visits, poor communication, and lack of follow-up
This raises concerns about the consistency of service quality between professional and resident-facing work.
This matter is subject to escalation via the Housing Ombudsman and ICO.

Always very informative and helpful webinars. Expert team with lots of experience.

The Pennington Choices webinar provided a clear overview of how Awaab’s Law is being implemented, particularly the new time frames for handling damp and mould cases. I found the focus on the need for a cultural shift towards a more resident-centred approach especially useful.
It was helpful that the speakers acknowledged real challenges, such as access and communication issues and meeting strict deadlines, which made the session feel balanced and realistic.
Overall, it was informative and relevant, giving a good understanding of both the progress made and the challenges still facing the sector.

A great informative insight again from Pennington. Thank you for sharing this general insight where we can all learn and ensure we are doing the best we can to do the right thing.

Pennington Choices recently delivered an Awaab’s Law awareness and compliance session, and it was extremely informative, well-structured, and highly relevant to current housing sector responsibilities.

The session was delivered in a clear and professional manner, breaking down the legal requirements of Awaab’s Law into practical, real-world expectations for landlords and housing providers. The presenters demonstrated strong subject knowledge and were able to explain complex regulatory obligations in a way that was easy to understand and directly applicable to day-to-day operational roles.

Particularly valuable was the focus on proactive damp and mould management, tenant safety, and organisational accountability. The session emphasised not only legal compliance but also the wider duty of care owed to residents, reinforcing the importance of timely investigations, effective communication, and robust record-keeping.

The training was engaging throughout, encouraging discussion and reflection on existing processes while offering practical guidance on how organisations can strengthen their approach ahead of the legislation coming fully into force.

Overall, this was a well-delivered and impactful session that provided both strategic insight and practical learning. I would highly recommend Pennington Choices for organisations seeking clear, professional guidance on Awaab’s Law compliance and best practice within the housing sector.

Very well organised, great turnout for the webinar (600plus) clear quality of picture and sound.

Despite the denial previously this company again chooses to disregard customers . This is the same company that said it wasn't them despite proof. And today they denied visiting my home despite cctv . All of which was recorded via s.a.r of contact. Any response unless a full and honest response will be added to the list of lies that accent homes already have . !

Good practical answers to real situations.

2026 Fire Safety Updates: Excellent session, clear, concise and applicable to real world.

As part of CPD and a prompt for going back over things, I find Pennington's really useful. The webinars are always interesting, not overly taxing and the time between slides and additional information of a good time.

Thankfully this prompt is for BS9792 which is another self review.
The reminder that the RPEEPs is only for specified buildings also came at a good time as limited resources.

Good company and good standard of webinars/events. Highly recommended

A thorough all round perspective on what RPEEPS is, why this is legislation, and the areas of relevance in terms of practical application. The only downside was that the slides were some time expiring before i could take down sufficient notes, but all else, the Q&A was very helpful! For ref. i had working knowledge of PEEPs previously, from working as a Commercial FM Manager.. So there was already some insight into this very relevant policy for evacuation.

This was a really informative webinar, which delivered the information in a way that was easy to digest and feed into working practice. The Q&A section led to some interesting discussion. I would recommend this to anyone wanting to stay up to date with regulatory changes.

I always find Pennington Choices to be very informative with a range of experts to cover all topics covering a good range of consultive services.

Very good informative and professionally delivered webinar, which contained thorough presentations on the forthcoming legislation to introduce RPEEPS on 6th April 2026. Much appreciated.

Clear professional presentation aligned to practical examples of how to implement the standard.

I am writing to make a formal complaint about an assessor Adeel Kayani who came to my door at 1pm, I was in my property when he knocked on the door I answered and he said he was here for a survey I said I'll check for a letter and I bought back a letter I had received earlier in the week about my electrical survey. I showed him the letter and said it was dated for survey next week at this he got very aggressive and angry and said 'that's not me I'm here for mould and windows' and began to raise his voice. I told him not to get aggressive and told him to leave and took his details.

My First time sitting in on a webinar with Pennington Choices and I found the subject matter very interesting and came away with some extra knowledge and questions about what I already knew from previous years of being in the building industry. Definitely would take the time to sit in for more webinars in the future.

Great coverage of the subject, although a lot to take in at one go.

i find the webinars to be informative , containing enough detail, without going too deep into the subject. and they are always easy to follow. I have shared the videos with colleagues to aid my teams learning.