We have had a relationship with Penny for over 12 months and have had several transactions in that time. Communication has been efficient and clear with funds always paid across in a timely manner.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I dealt with Tyler Blair and he has been absolutely amazing from start to finish. I had my first contact with Tyler at 2pm on Tuesday and the funds were in my bank by midday Friday. That... See more
Poor 'computer says no' service with absolutely no empathy shown by their staff. Every call was answered in an unprofessional, generally unenthusiastic manner by staff who clearly don't want to be the... See more
Found Penny Freedom online and opened an account within minutes was in need of advancing invoices due to wages, in very short time my account manager Natalia went to every great lengths to achieve thi... See more
Company details
Written by the company
Penny is a cash advance facility that allows businesses to exchange their invoices for instant funds.
Contact info
Penny Limited, Archibald House, 50 - 56 Wykes Bishop Street, IP3 0DT, Ipswich, United Kingdom
- 020 8017 2362
- hello@pennyfreedom.co.uk
- www.pennyfreedom.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Useful, helpful and easy (once you’re setup)
We were introduced through a broker. Everyone has been helpful to speak with but in particular Jamie and Megan have both been great. Asking a straight/direct question gets a straight answer which is much appreciated.
We’re using their confidential facility which was a bit of pain to get started with when it came to validating invoices, bank statements etc whilst we learned what was needed, but now we’ve been using them for a few months we’re into the swing of things, know what they need and the last few invoices sailed through.
They’re quite expensive but they’ve been flexible with fees on some of our larger invoices when asked.
Looking forward to growing our relationship with them.

Reply from Penny
Customer service is great but fees can be high sometimes
Customer service is great, helps a small business out of a bind, but the fees can sometimes be aggressive. Chelsea is particularly lovely and beyond helpful!

Reply from Penny
If I could give more stars I would!
Amazing service from start to finish from all of the team. Huge thanks to Emily for holding my hand throughout the process. If cashflow is stifling your small business, definitely give Penny a go!

Reply from Penny
I have used Penny for over a year now
I have used Penny for over a year now. Great experience and very helpful team. Chelsea has worked on our accounts and is such a star! Credit to the company.
Excellent service provided.
Excellent service provided.. highly recommended
Very professional company
Very professional company. Really easy to deal with. Sophia was extremely helpful and was really good and communicating and helping through the process. Thanks Sophia!!
Have used Penny several times
Have used Penny several times
The level of customer services never waivers
Absolutely brilliant
Special mention to Chelsea you are a star
Thank you
Great service
Great service! they have helped us out massively with cashflow which otherwise would have been very problematic for us and we very much appreciate this:)
Superb
Superb. I've used Penny for two years now and they provide us with a cash lifeline whenever we need it. Recommended!
The team at penny were absolutely…
The team at penny were absolutely superb in getting me my funds, many thanks to Oliver and my broker Emma in keeping me updated with what was going on the whole way through
Will definitely be using again
Easy to deal with
Easy to deal with - once initial setup complete. Great business tool to aid flexibility. My customers love the ability to extend invoice payment terms when required
Unrivalled customer service and…
Unrivalled customer service and communication
A special thankyou to Sophie who will go above and beyond

Reply from Penny
Absolutely outstanding service!
Where do I start!…. Penny have been a huge help to me and my business. I successfully won a various big contracts within my sector in construction.
When I first won these contracts I was over the moon but then had the worry of losing then again due to funding them financially due to cash flow.
I did some research into invoice financing/factoring and came across penny.
From making my first phone call to penny I have always felt welcome even up until this afternoon, their staff are really helpful and go above and beyond for you. I have been dealing with a staff member called Sophie and she has been brilliant for me and my business!
If anyone is thinking of invoice financing then I HIGHLY Recommend penny freedom!
Many thanks
Jack Barratt
Barratts Painting & Decorating

Reply from Penny
Professional and Efficient Approach
We have used Penny Limited's services in two occasions and could not be any happier with the professional approach. Both transactions were done on a timely and efficient manor. Sophie was great assisting with the process throughout.

Reply from Penny
Grow your business with PennyFreedom!
Firstly, Megan has been extremely helpful in assisting us with our enquiries. Megans communication has been prompt at all times.
PennyFreedom's customer service is second to none! They have always been helpful and professional at every step of the way.
PennyFreedom have supported the growth of our new business and using the facility is currently allowing our business to grow.
We would recommend PennyFreedom to any new start up that has a viable business model and requires a facility to grow their business.
Thank you so much Penny!
Highly recommend
Excellent customer service from initial contact to receiving the facility. Quick turnaround and simplified process makes this a great experience and would highly recommend. We are now a repeat client due to how efficient and how helpful Penny are.
Penny were professional and helpful
Penny were professional and helpful. Once all checks have been checked, payment is made immediately. Good service. I will recommend Penny to anyone.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







