Penny Reviews 

Just come onboard with Penny, referred through my broker.
I required quite a complicated international facility (including elements like fx and withholding tax) and needed a creative finance house to understand all this and be able to work with it. Nick was really flexible in his approach and adapted Penny's process to provide a clever bespoke solution.
Ollie operationalised the process very quickly and his service was second-to-none, staying at work late just to get my first submission over the line.
So far, excellent!

Absolutely fantastic service overall with Penny.

We have been working with Penny for over a year now and the communication, service, and responses have been excellent. Alice and the team have been great with handling queries, and keeping us updated every step of the way, Alice is an absolute asset to the company.

From the onboarding procedure through to the straight forward easy to use platform.

There was always a member of there Penny staff to guide me through the process. On the first time using the service i was apprehensive and anxious about the process as i required our funds for a particular deadline. Penny where extremely help through the whole experience and delivered on on the date of my deadline. So i was very happy

I would highly recommend Penny for selective invoice finance. Bobbie in particular provides excellent service at every stage of the process. Whenever I introduce a client to Penny, I feel reassured they will receive the same great service!

Very quick repsonse to my enquiry, and total professionalism by all involved. Great Company and quick and fast access to funds. Special mention to Bobbie Knight for being so courteous and a pleasure to do business with.

If you need fast and hassle free access to cash tied up in unpaid invoices, this is a very good service.

Found Penny Freedom online and opened an account within minutes was in need of advancing invoices due to wages, in very short time my account manager Natalia went to every great lengths to achieve this and clear things up with myself, client but most importantly I was able to pay my guys just in time for Christmas. Hassle free really easy and quick responses. Looking forward working closely with Natalia and team in 2024

5* service, We've been using penny for around a year, service and prompt payments as well as dealing with client problems are next to none, they have a professional approach and are always helping where they can, Vaida is a credit to the business.

Poor 'computer says no' service with absolutely no empathy shown by their staff. Every call was answered in an unprofessional, generally unenthusiastic manner by staff who clearly don't want to be there. Given the way the business is run they may not be there much longer.

We have thirty nine clients belonging to one group - One of that group was a week late with payment and as a consequence all payments from that group are now frozen. When that client pays and should another be late - all receipts - frozen. They could sit on ALL our reciepts for months. The fault lies with Penny Freedoms insurance aparently - they chose to short cut and insure the group not the individual clients: and why should that be our problem? Add to that immediate harrassment of clients if payments are the slightest overdue severely damaging our credibility. What part of factoring do this company not understand? Do not use this company if your business depends apon it - it very likely will.

Absolute waste of time. Waited 2 weeks from confirmation with still no pay out. Always told they are doing there final checks. Cancelled and invoice myself will now wait 30days

In response to Penny reply.

Shows what your about with this reply as I have email confirming and was told I was on the pay run twice.. oh and your favourite response it's in the final checks

I couldn't speak more highly of Penny. Yes their fees are probably higher than mainstream factoring companies but they are great for start ups who cannot obtain finance.
Their customer service and validation teams were always on hand to help and my first invoice was paid out very quickly.

Great customer service from Hollie 😊
I found the Portal a bit tricky and needed a helping hand to familiarise myself with it. Hard to get that right first time.
I’ve been paid my first invoice after just a few days from registering.
So far so good…..

Penny Freedom have been so helpful with our invoices the last month or so. Hollie and Lauren are always on the ball and work hard to help us when there are deadlines in place. I highly recommend the company.

Lauren has gone above and beyond helpful in not only ensuring invoices are paid promptly, but also in pushing through urgent limit increases and informing us where we can help if there are any delays in validating.
Lauren's communication is excellent, warm and friendly and she is always available to speak with on the phone for guidance when needed.
Thank you, Lauren, you have been so helpful and are a great asset to Penny's.

Mia has been a great help, ready available to answer any questions provided a great service for both us as a company and for our clients.very professional and paymentS were received promptly. would highly recommend this service.

5 Stars for Mia who has been incredibly helpful in ensuring invoices are paid promptly. Mia's communication is superb and she is always on the end of the phone to guide you through the process. Thank you Mia, you are a great asset to your employer & your assistance is always greatly appreciated.

Second time we have used Penny , easy and very helpfull we will be using them a lot more it adds the extra cash which is needed for piece of mind as well as financial help .

Penny have been our saving grace as a business. We have made use of their services for over a year due to the outstanding communication and personal touch. Lauren and Kate have been particularly helpful, they are at the end of the phone when ever needed and both work very efficiently.

For invoice factoring, quick payment, and outstanding customer services, Penny are by far the no1 go to invoice factoring business.

Thanks for your help

Lauren Pearce is excellent and always replies to my queries quickly. Very fast and efficient service