Pentair, Inc. Reviews 90

My brand new 2025 Pentair in Tele pro 3VSF pump will not connect to my Wi-Fi because it is 5 GHz signal. And Pentair feels that there’s no need to upgrade from the 30 year-old technology to today’s technology utter garbage. I just got off the phone with Pentair And they told me that there’s no future plans to add 5 GHz technology. They’re keeping the 2.4 GHz lol. I am taking this used two week old pump back to the dealer. I specifically bought this pump due to having Wi-Fi so I can turn the pump on and off when I’m on vacation.

I had a Pentair pool heater that failed while still under warranty. The issue was with the heat exchanger, and I had two separate technician visits. During the first visit, I was not there and I felt the inspection was not done properly or they falsified that report too So, I requested a second technician, and this time I was present during the inspection.

The second technician clearly confirmed that the issue was due to a failure in the heat exchanger, not related to water chemistry or maintenance. He showed me that if it were a chemical issue, the copper piping would have shown signs of erosion, which was not the case. He stated the failure was due to their system and should be covered under warranty.

However, Pentair later emailed me, falsely claiming that the technician’s report stated it was due to water damage, which is not covered under warranty. This is a complete misrepresentation of the technician’s report,

This experience has shown me that Pentair is not trustworthy and refuses to stand behind their warranty. I would strongly advise others to avoid their products, as they manipulate reports to avoid honoring their warranty.

Purchased a brand new heat pump Ultratemp 120Q.
It never worked. Was told that I had to make a warranty claim. I have been waiting six weeks now and still no parts to fix it and Pentair will not replace the "Brand New" unit that has never worked. Pentair is at the top of my list of worst companies ever. Five phone calls and no one at Pentair could care less.

I have a 3.5 year old Pentair pool heater. I also have a solar pool heating system on the roof. I also have a salt water cell chlorine system. The solar system means in 3.5 years I have used the pool heater very little, less than ten times. The pool heater failed. Pentair told me to pound sand. Tough luck. Out of warranty. This is complete BULLSHIT and piss poor customer service. The unit was manufactured during the COVID time period. The manufacturing was defective. But Pentair couldn’t care less. Buy another brand.

Purchased a new Pentair Pool Heater for a new home pool and when we installed, it did not come on at all. no display on controller or anything. Pentair will not send a new unit or tech out to fix it. They will not take ownership of the problem as we purchased new from Lesli pools. We've been dealing with Lesli pools who sold us the heater and they will not fix the problem either as we are out of service area. Very disappointing and frustrating.

my family business has been a pentair dealer for over 40 years. No more They have cut medium to small pool dealers off from supply. They are also dropping lots of product. They care nothing about their dealers. they refused my $182,000 dollar order. Just high paid executives making bad decisions. Next they will cut product quality. This is coming from a once loyal 40 year dealer. Trust me stay away I am leaving

I do not recommend this company or their products. Their cleaners are the worst and have damaged our pool. What has Pentair done about it???? Sent a rep out to take notes and NOTHING STILL!!!!! RUINED OUR PLASTER AND NOT TAKING CARE OF US but took the MONEY 💰

Bought a pool cleaner pump in January of 2023. Here in Dallas Texas with weather in the 80's and 90's why is the pump housing leaking. Freezing weather, nope not exactly. Defective Pump Housings. Hearing from the repair company their product is not holding up and they are not standing behind their product. I will never allow another Pentair product on my property.

Had an ic20 fail out of the box and 2 months and many emails later I get the response "The product is out of stock until July 30th. This response only came after I emailed the entire company. They lied to the BBB stating that they have left several unanswered voice mails. Other competitors abound with better product and less price. The quality has gone down while the prices have gone up.

Had our pool installed about 2 years ago. Starting a few months after completion it's been one thing after another. I understand sometime parts fail but the problem is that it's almost impossible to reach anyone at Pentair customer service unless you're willing to sacrifice an entire day of being on hold. And when you email, they literally respond 2 weeks later with questions that you've already answered resulting in another email and another 2 week wait. It's a joke. If you have any other options, use a different pool equipment provider.

This company is too big for its own good. Pentair sold me a $3,000 pool cleaner (Dolphin) which went bust 6 months after warrantee expiration.
The company took a week to get back to me only to get a person calling me at an inconvenient time during the middle of my work day. She then put me on hold for 50 minutes to get another lady who had no idea of the situation, was smug about my warrantee and scoffing at the idea of reimbursement.
She then offers nothing but an address to get the unit fixed. That address wasn't even in the right country.

Don't buy Pentair. They design their equipment to break after warrantee so you buy another unit. They are slow and provide very bad customer service.

I've used pentair pool equipment and products for quite some time. Usually reliable, but pricy. Needed to order a part for an intelliflow pump and was quite surprised to learn they DONT SELL PARTS. Why provide a schematic in owners manuals describing all available parts, and then not sell them.

I will make it my life's mission to NEVER buy another item from Pentair and I will encourage all friends and relatives to do the same.

First off I love Pentair products I believe their equipment may be the best in the industry. As for the Tec support, they get a -5 Stars. They did call me back in 30 minutes. I was trying to specify the proper touch screen kit for my pump. (BTW Pentair, your phone app is a POS) Got shunted off to India where I did get the correct P/N for the kit and then they proceeded to tell me I needed basically every part except the physical motor to go with it, TEN SEPERATE PARTS. Clearly had not a clue as to their job. Pentair PULL YOUR HEAD OUT!!

I bought a new pentair VSF 3.0 HP pump from an authorized dealer and got it installed by him . The pump did not pump enough water from the get go. It was pumping 30-32 ml on 80% and 40 on 100% power. this was bought and instaleed just six days ago. It seemed odd and I checked on Google and then contact the dealer TC pool supplies in Anaheim from whom I bought equipment. He told me that the pool pump is defective and needs to be replaced and asked me to contact Pentair. I did the same day. I was given a ticket number and asked to register the product though the person on the line had all my details and verified it. I registered and have written to them no one has answered me yet. I have called them and the hold time are over 30 mins with monotonus music. I am at my wits end. I paid 3750 $ for the pool and installation. I have done everything by the book. Pentair has not replied to my complaints. I am not sure if they will. I hope I don't have to take some legal action. I am a senior citizen and don't have time for all this. I would like them to answer the call and replace the lemon they have sold me with a good one.

Worst hit and run company for pool pumps. They DO NOT stand behind their warranties. Calling and emailing their Philippine call center was a waste of time. Spent $500 to repair their crap

Terrible customer service ‼️
Rename customer dis-service ‼️
It’s not possible to ask a question ⁉️
If I’d known how bad it was, i wouldn’t have bought this brand.
What is wrong with management ❓

Have three Pentair LED lights installed in my pool for a new home build. After about a year, the lights began going out one by one until all three had failed. I contacted Pentair and they sent a repair guy out to replace all three. It was refreshing to have a company uphold their warranty claims when so many other companies make up loopholes or excuses for why they cannot be resolved. Pentair - you get a five star review for that. Keep it up!

Pentair Fraud Alert, sells Used equipment as New. Buyer beware!

I bought a new Pentair Pool Heater (manufacturer date 05/12/2020 with an installation date of 06/11/2020. The heater is not working and i had to pay to have someone inspect the heater and to let me know that since it’s no longer under warranty I would have to buy a new heater or pay for a computer board (which may or may not work) After spending $ 3,0000 on a new heater, now I have to spend so much more. I would recommend not buying any Pentair products because they obviously can’t really stand behind their products.

Just needed to express my anger with your last firmware update - 2.017. Don't you know how to test this crap to make sure it works - let me help you out on this one - Your Quality Control Sucks! After this upgrade, my VSF main motor lost communication and would not run anymore. I was out on vacation, and come to find out my pool has been off, in this 104 degree temperature. Time for you people to get your act together.