Penworld Reviews 

8,109
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 753 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that online orders arrive exceptionally fast, arriving beautifully gift-wrapped alongside thoughtful handwritten personal notes and delightful small treats. People genuinely appreciate the extremely smooth purchasing process, competitive pricing, and the impressively wide selection of quality writing products available. Shoppers consistently praise the remarkably helpful customer service and efficient shipping operations successfully spanning across various international borders. Buyers often express satisfaction with custom engraving options and the careful packaging that ensures everything remains safe. However, some people mentioned receiving incorrect items in their packages, which required contacting customer support to resolve the fulfillment mix-up.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and presentation, expressing high satisfaction with... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting extremely fast shipping... See more

Service

Customers had positive experiences with service, frequently highlighting the super-fast delivery and... See more

Quality

Consumers find quality to be positive, highlighting exceptional presentation, beautiful materials, and... See more

Order

People report positive experiences with order, consistently praising the exceptionally fast delivery and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Penworld stock exclusive inks and they sell and ship at the best EU prices into Ireland. 100% recommended. Will use again for fountain pen supplies. Thank you penworld.

Company replied

Rated 5 out of 5 stars

Very good service, extremely fast service and superior customer service. I bought a pair of Fisher Space pens (cerakote version)at an extremely competitive price, and also bought a notebook that... See more

Rated 5 out of 5 stars

I have only purchased twice on this website but am already loving the experience! The items are well packed, with a lovely note, which I find to be a wonderful touch. I will be purchasing more items... See more

Company replied

Rated 5 out of 5 stars

Always a delight to order with Penworld. I ordered a Kaweico pen with a fine point, which wasn't in stock. They called me to give me another option or to wait until they could re-stock. Once re-stocke... See more


Company details

  1. Fashion accessories shop
  2. also in
  3. Stationery Shop

Information provided by various external sources

Founded in 1924 Penworld is official dealer of luxury brands like Montblanc, Lamy, Visconti, Graf von Faber-Castell, Parker, Waterman, Lamy, S.T. Dupont, Montblanc,... We offer fast worldwide shipping and have more than 10.000 pens in stock


Contact info

4.9

Excellent

TrustScore 5 out of 5

8k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(8,109)

1,707 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy to get what I needed and find the…

Easy to get what I needed and find the pen and ink I was looking for.. If you are looking for critic I would say the ink options are bit limited compared to what you see online specially for Diamine inks or Robert Oster that I think for people who is starting in the fountain pen world are very good entry level inks for Diamine and Robert Oster due the popularity in some influencers. I'm more inclined to Diamine, love their options and also because in general their inks are very wet and help smooth the writing experience.

3 September 2026
Penworld logo

Reply from Penworld

Hi Juan Ignacio,
Thank you for the honest feedback on the inks, that's useful to hear. Diamine and Robert Oster are noted!
Yves

Rated 5 out of 5 stars

Great products + Delivery

Great products, and supreme delivery. I ordered a last-minute wedding present of an engraved pen, and it arrived within 24hrs - fully gift wrapped and with a lovely thank you note.

Couldn't recommend enough.

22 August 2026
Rated 5 out of 5 stars

10/10 Experience

Bought a total of 3 pens in the last month or so, express delivery in the EU. Arrived as advertised - in 2 business days. Perfect condition. I trusted the store with a higher-end fountain pen and some decent inks, and I'm deeply impressed. 10/10 service, delivery and experience. Thank you :)

20 August 2026
Rated 5 out of 5 stars

5 stars ⭐⭐⭐⭐⭐

The package was delivered the day after I placed my order. My fountain pens were beautifully wrapped in small packages, and there was even a handwritten note included. Really great service — I will definitely order again!

26 August 2026
Rated 5 out of 5 stars

Very quickly delivered and well packed

Very quickly delivered and well packed. It was also wrapped with a few sweets and a note, which I thought was a classy touch. The Gravitas case itself is really pleasing and what I need for my forthcoming travels. It was fairly and accurately described and pictured. I have been delighted with the experience. I recommend the seller and the product.

29 August 2026
Rated 5 out of 5 stars

Simply Amazing

Tom Hessin Rustic Revolution
Fast delivery—ordered to Slovakia. The package arrived in a day and a half. Beautifully packaged, with a lovely note and three lemon candies inside.
Thank you, Danielle and Penworld.

29 August 2026
Rated 5 out of 5 stars

Fabulous and efficient service from…

Fabulous and efficient service from Penworld, as always. Special thanks to Yves who cancelled my order of the wrong diary contents within 10 minutes of my request. I was very happy to receive the correct one days later. Thank you again.

28 August 2026

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