Penworld Reviews 7,212

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products and the excellent service received, often highlighting the personal touches like free engraving, gift wrapping, and handwritten notes that make purchases feel special. Many consumers appreciate the efficient ordering process, fast shipping, and careful packaging, noting that items arrive quickly and in perfect condition. However, some customers experienced issues with delivery times, with one person reporting a significant delay and lack of updates on their order. A few other people also felt that the company's resolution for a defective product was inadequate, expecting a fully functional item rather than being sent a replacement part to fix themselves.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers consistently praise the quality of items, with... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting its speed and efficiency. Many... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of... See more

Order

Reviewers highlight positive aspects of order. Customers frequently praise the fast delivery, with many... See more

Service

Customers had positive experiences with service, consistently praising its efficiency and speed. Many... See more

Based on these reviews

Rated 5 out of 5 stars

I had a awesome experience with Penworld. I spent around 100€ and ordered 5 ink cartridges along with a Fisher Space Pen. The engraving on the pen was custom and completely free, which was a really... See more

Rated 5 out of 5 stars

I had a fantastic experience with PenWorld. My order arrived quickly, but what truly stood out was the handwritten thank‑you note with my name on it. In this buzzing, busy world, it means a lot that t... See more

Rated 5 out of 5 stars

I’m very happy with my purchase and the service I received. They communicated promptly when I emailed a question about shipping times. The extra bit of service with my package being gift wrapped, so... See more

Rated 5 out of 5 stars

I had bought from this site before, & thanks to clever follow-up self-promotion on the part of "Penworld", I treated myself to this "Kaweco" Pencil, (priced at the upper end of their range). I... See more


Company details

  1. Fashion accessories shop
  2. Stationery Shop

Information provided by various external sources

Founded in 1924 Penworld is official dealer of luxury brands like Montblanc, Lamy, Visconti, Graf von Faber-Castell, Parker, Waterman, Lamy, S.T. Dupont, Montblanc,... We offer fast worldwide shipping and have more than 10.000 pens in stock


Contact info

4.9

Excellent

TrustScore 5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 40% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great experience, recommended!

I received my package super fast and there was a very nice hand written note inside, which I really appreciate.
If I ever need anything else, I will gladly return!

21 April 2026
Rated 5 out of 5 stars

High quality

High quality, fast order, good coordination and very bad delivery by none depending on you delivery by DHL Bulgaria with bad and fraudulent information, stated that the delivery address was not included on parcel, where it was fully included by Penworld.com
Advice do not use service of DHL Bulgaria! There ate pretty good Courier like SPEEDY or ECONT!
Cherrs!
Your supervision is PERFECT!
Please change DHL BULGARIA as Courier!

21 April 2026
Rated 1 out of 5 stars

Ordered Mont Blanc ink as they…

Ordered Mont Blanc ink as they advertised 4 to 5 business days delivery.
Ordered 7th April. DHL last update 10th April.
Contacted customer service 13th, told they would look into it.
17th April, no ink, no update.
They certainly received the 35 Euros OK. Not a company I'll buy from again nor would I recommend them.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Order perfect

Order perfect
Delivery perfectly & on time !
Very good experience altogether
I will use it again !
Thank you !

13 April 2026
Rated 5 out of 5 stars

Everything went smoothly

Everything went smoothly—fast delivery, quality products. I would like to see even more of the Filofax assortment. Recommend. Will buy again.

13 April 2026
Rated 5 out of 5 stars

Great experience

I make repeat orders or pen and notebook supplies. Everything works perferctly every time and they even include a hand written note.

10 April 2026
Rated 5 out of 5 stars

Ordering was easy

Ordering was easy, and the delivery came through quickly and accurately. Very happy to have found my refills for my mont blanc!

9 April 2026
Rated 5 out of 5 stars

Excelent

Very quick delivery, and the item was well packaged and nicely presented. I’ll definitely be returning for future purchases

9 April 2026
Rated 4 out of 5 stars

Great experience

Wallet came quickly (3 days from order to delivery), it was gift wraped and it came with a personal note of thanks. Penworld shows you in difrent ways that they appriciate you as a customer.

1 April 2026

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