Peplow Jewellers Reviews 

Right from our first visit we were welcomed & treated by Tom very well. The visit was to enquire about a ring for a special birthday. As the ring I liked was way too small the specialist knowledge & advice given was to have one made. I was a bit nervous about this but was assured by Tom that the jewellery who would make the ring would do so to the specification given. Tom spent time explaining the pros & cons of the metal & stones used. End of story I have the most beautiful emerald & diamond platinum set ring but still all within the budget we had. The service was exceptional & I cannot praise them enough. A proper Jewellers. Thank you

Unfortunately, I am leaving a one star review based on a series of negative experiences with Peplow’s over the last two years.

I first took my beautiful 1920s art deco engagement ring to Peplow’s in 2023 after losing a diamond from the setting. Peplow’s assured me that they could source a replacement diamond and that they would check the integrity of the remaining stones and settings to ensure they were not wobbly or at risk of falling out. After paying a considerable sum, I received my ring back with a replacement diamond and an assurance that the remaining stones were safe. I was initially happy with the job done.

However, a few months after receiving my ring back from Peplow’s, I lost another diamond from the ring. I was disappointed and frustrated as I had been assured that all stones and settings had been thoroughly checked but against my better judgement, I decided to give Peplow’s the chance to rectify the situation.

After paying another considerable sum to have a second replacement stone and the settings re-checked again, I lost another diamond from the ring just two weeks later. I take great care of my jewellery (including taking it off when washing up or washing my hands, exercising, and showering) so was so disappointed for a stone to fall out so shortly after being repaired.

I contacted Peplow’s via email to make them aware of the issue - to which I received no acknowledgment or response, which was extremely disappointing in itself. After following up with Peplow’s on the phone, the manager apologised and advised me to follow up with their Repairs Manager.

After interacting with their Repairs Manager today, I was genuinely shocked at the rude, abrasive, and condescending way in which my polite complaint was handled. Despite outlying the above, and the evidence that their repairs were substandard and that the settings on my ring had clearly not been checked with any care, Peplow’s refused to refund any of the considerable sums I paid on two separate occasions. Their only suggestion was to send the ring back to their repairers for a third time, which I was not prepared to do.

The Repairs Manager and Manager, went onto “explain” that the issue was not with their repairers but with my ring, and to try to blame the antique settings and stones for the recurring issues. I left the shop on the verge of tears and felt not only that my treasured personal property had not been treated with any care or respect, but that more importantly, they had not treated me with any degree of respect or courtesy.

Sadly, I now find myself down almost £600 on repairs for my engagement ring, still with a missing stone and no solution. Following my visit to Peplow’s, I visited a more specialist jeweller in Worcester and my experience could not have been more different. I was surprised to be informed by this jeweller that he could immediately tell which stones had been replaced by Peplow’s as they did not fit the settings adequately and were at risk of falling out.

I am sad to say that I would not recommend Peplow’s to anyone.

I visited Peplows in Worcester yesterday and received excellent service at a great price. The staff could not have been more helpful.
I now have a beautiful diamond and ruby encrusted locket.

Watch purchased which was very limited in the UK, communications with the store was very good. and when I did purchase the item it arrive quick and well packaged and is a lovely addition to my collection.

Also pretty cool to buy something from the this jewellers with the link to my family name :) although other than that I have no connection.

Today I received my new Seiko Prospex Solar Chronograph 1969 re-interpretation SSC947P-1 watch.

From start to finish in purchasing was a pleasant experience.

And being a new customer I received a good discount.

I would highly recommend Peplow Jewellers.

Thank you.

Went into Peplow jewellers to get three rings polished staff were friendly and helpful and result was lovely will definitely use again

No longer the jewellers it once was! Forget the respected Worcester name and brand as it is no longer relevant ! - Everything goes off to Birmingham Jewellery quarter. The workmanship I received on my Vintage sapphire art deco engagement ring was appalling.
Luckily the insurance company agreed it was bad work and have taken the ring back from Peplows to be rectified. DO NOT USE !!!!!

Absolutely lovely and efficient service by Jo.

Thank you

If I could give zero stars I would.
There has been a catalogue of errors from mis-delivery by Royal Mail to Receiving a damaged item.
I paid for a Seiko Westminster Wall Clock.
Firstly it was sent by Royal Mail who delivered it to a "problem" neighbour and I informed Peplow of this and they basically took an I don't care attitude and told me that they had fulfilled their part as it was delivered, even though not in to my possession.
When I did finally get the clock from my neighbour there was a chunk and deep gouge out of the mahogany wooden frame.
Peplow didn't want to know and yet again (and I have this on email) that they have fulfilled their order to me and were not responsible for damages after it had left them, even though the £100 item was dispatched in a blue carrier bag and sellotaped around the box of the clock.
They did not send the item as insured meaning that any damage that was made in transit was not covered so inappropriate sending methods especially as it was in a carrier bag.
I have been in touch with them several times and I have been fobbed off that the management team were on leave, the Director was visiting last Friday and would get back to me ASAP but Absolutely nothing! No offer to return, replace or refund.
I was just offered a "substantial" discount off my next purchase, even though amount was not specified! When I asked for a partial refund on the damaged item so that I can have it repaired locally instead of a supposed substantial discount off the next purchase I have been ignored.
I can only speak around my experience but if you want to spend you hard earned money on an item, have it delivered to your neighbours damaged and not one scrap of responsibility or at least a sorry, I would throw your money away with this company.
What sort of company says we have delivered your item it's your problem now! Absolutely despicable company and I am more than happy to supply the emails to and from this company as a testament to their behaviour as I have nothing to hide and I believe in 100% Absolute Clarity! So whatever "their" reply I am happy to supply the actual correspondence to anyone who wishes to see it!
This is an example of why small companies get a bad reputation and people only shop with "chain" shops as it gives the reputation of a small independent shop a very bad reputation!

Quick and easy online transaction. Prompt processing of order with secure delivery via Royal Mail next day service.

I ordered a bracelet for my sister's 50th birthday and I requested it to be sent to the Stourbridge store. Unfortunately it may not have arrived in time for her birthday so Peplow very kindly offered to post it to me at no extra cost directly, which they did. It arrived the day after they sent it and in time for the birthday! Many thanks to those involved for sorting, I really appreciated the efforts they went to to help me. I have also purchased other items previously which have always been well received. Would highly recommend.

I went in to have my Seiko watch sent off for repair (I’d had it for 15 years) although it would take Seiko 6-8 weeks to return it. When they heard it was my only watch they offered my a courtesy watch. No, not a clapped out Timex, a really nice Seiko. In the end I wound up buying another watch. The representative was Suzi, she was really helpful and knowledgeable.

I have never used Trustpilot before, but my wife and I were so impressed with the service we received in Peplow that I have ventured to join, just to give Peplow in Worcester five stars and a genuine recommendation…especially to Sharon. She does not work every day in the shop, but she is a real star. She helped us find an ideal present for our daughter on her graduation from medical school. Thanks Sharon!!

Ordered from website, easy to use, VAT removed as I'm overseas. Postage not inflated like some sites! Customer service was excellent, answered my queries quickly and patiently. Would definitely recommend 😁

Got my engagement ring resized here. Brilliant swrvice, reasonably priced and took no time at all.

Always give a personal service. Lady who looked after me was great offered me plenty of time to go through watch strap catalogues looking 4 a replacement 4 my Swarovski watch. Nothing was 2 much trouble. I would always recommend them 4 any watch services, top rate.

I bought a necklace for my wife in May 2023. Excellent 🐕‍🦺 and a quality item. The necklace suffered accidental damage recently. Peplow were excellent. No quibble about warranty and the usual friendly service. Local and independent, I shall shop there again

I went in not knowing what I wanted to buy for my partner, and felt overwhelmed with the options. However, the staff were incredibly helpful and friendly, and helped to narrow down the options. Very happy with the customer service and the product. Thanks.

I recently purchased a Seiko SPB213 on-line. I was really pleased with the communication, quick bracelet resizing and dispatch. I will look to use Peplow Jewellers again.

Just picked up my engagement ring after it had been resized and cleaned, wow it looks like a new ring. They kept me informed by telephone and text. They also did my wedding ring on the spot as looked dirty compared to the other. Sharon served me and she was lovely. I like going to independent stores and they didn’t disappoint