Styles are usually solid. It's a bit trad-indie - not really alternative, but not quite Drake's either. Fit is usually ok, probably a bit smaller than the label suggests with more of a boxy fit than I... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having ordered the item, Royal Mail left the parcel on my doorstep and it got stolen. Initially Percival’s customer service was none existent and unresponsive. However, having given a one star review... See more
Company replied
Ordered a voucher online and the proceeded to spend week trying to communicate with them because i couldn't get the email with the voucher. The website provides a 'resend' button but it never worked.... See more
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Items not as described and after almost a month of waiting for a refund have heard nothing from the team even after sending multiple messages. Having since sorted I have increased my score but am stil... See more
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Company details
- #229 of 242 best companies in Men's clothes shop
- #564 of 619 best companies in Clothing Shop
- #275 of 284 best companies in Fashion accessories shop
- #196 of 202 best companies in Online marketplace
- #34 of 36 best companies in Outerwear Shop
- #33 of 34 best companies in Formal menswear shop
Written by the company
Based in Hackney, East London, Percival combines a classic quintessential British sense of style and rare, internationally sourced fabrics and materials. This of course means we construct high quality garments all over the world over with skilled craftspeople. We serve some of the rarest designer clothing with our seasonal collections. We aim to bring something different to your clothes hangers, to provide a bit of self style and pride, you look good when you wear it this well. These are quality menswear garments that always meet our rule of ‘Subverting the Classics’.
Contact info
7 Marshall Street, Soho, W1F 7EH, London, United Kingdom
- hello@percivalclo.com
- www.percivalclo.com
3.3
Average
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing brand
The customer service was amazing. I asked about an item that was no longer showing on the website for sale and the team responded promptly, managed to locate the item in one of the stores and reserve it for me.
I’ve bought numerous items from Percival over the years and love the quality and fit. I’ve never had to message customer services so the fact that the first time I did, the service was excellent, just shows not only are their clothes quality, as are all aspects of the company are.
21 January 2026
Unprompted review
Reply from Percival
Hi Josh, thank you for taking the time to leave us such a lovely review. I do hope you love your new purchase. We would do our best to make our customers happy. We were glad to hear that our store had the item in stock. We are looking forward to see you shopping with us again. Kind regards, Percival Customer Care.
Very easy transaction
Very easy transaction, fast delivery and a lovely item received at a bargain price that will last a long time.
6 January 2026
Reply from Percival
Hi Christopher, thank you for taking the time to leave us such a lovely review. I do hope you love your new purchase. Your feedback has been forwarded to our entire team. We are looking forward to see you shopping with us again. Kind regards, Percival Customer Care.
Still awaiting my refund after one…
Still awaiting my refund after one month, they haven’t even bother contacting me about the returned item has been received.
18 December 2025
Reply from Percival
Hi, thank you for taking the time to leave us your review. I would love to help you today. I have now checked the status of your return and I have requested for it to be processed as soon as possible. We would like to apologise for the delay, we are extremely busy at the moment. If you do have further questions, please do not hesitate to contact us.
Kind regards
Missing refund after 31 days from return
After the “next day delivery” was instead delivered 9 days after purchase, it’s been a month I returned my purchase and I still haven’t received a refund!
If the delivery was already a total joke - drivers calling me at 10pm to deliver my parcel and refusing to come back during the day- this delay in refunding me is unacceptable, I feel completely scammed.
20 January 2026
Unprompted review
Reply from Percival
Hi Silvia, thank you for contacting Percival. I would love to be able to help you today. We do appreciate your patience during this busy period and we would like to apologise for the inconvenience caused. Please note that this is not our usual customer service and an investigation will be raised with our courier partner. We would be able to check the return, once you could please send us your personal details to hello@percivalclo.com. We are looking forward to hearing from you. Kind regards, Percival customer care
Reply from Percival
Hi Oisin, thank you for taking the time to leave us such a lovely review. I do hope you love your new purchase. We are looking forward to see you shopping with us again. Kind regards, Percival Customer Care.
Item returned one month ago but still no exchange.
Great clothes, truly shoddy customer service.
I purchased a coat as a Christmas gift which was great but a little too big. To date I have emailed on on three separate occasions to chase an update on this exchange.
On the 11th of Jan I received a response letting me know that the exchange had been processed. The goods have not been received and no response to my follow up email on the 16th to ask where it might be.
This has been really embarrassing for me as the gift giver, the recipient has been left waiting and has ruined the fun of the gift completely.
Please, please can someone help me sort this out!
20 January 2026
Unprompted review
Reply from Percival
Hi Sykes, thank you for taking the time to leave us your review. I would love to be able to help you today. We do appreciate your patience during this busy period and we would like to apologise for the inconvenience caused. Please note that we are unable to check the details of your order without the full name, delivery address and order number. We are trying to get back to you as soon and possible. If you do have further questions, please do not hesitate to contact us.Kind regards
Love this polo
Love this polo, really great quality material. I'm 6'1 and relatively slim and found the medium to be the right size.
5 January 2026
Reply from Percival
Hi John, thank you for taking the time to leave us such a lovely review. I do hope you love your new purchase. If you do need advice on sizing, please let us know. We are looking forward to see you shopping with us again. Kind regards, Percival Customer Care.
Reply from Percival
Hi Krutarth, thank you for taking the time to leave us such a lovely review. I do hope you love your new purchase. We are looking forward to see you shopping with us again. Kind regards, Percival Customer Care.
Reply from Percival
Hi Freddie, thank you for taking the time to leave us such a lovely review. I do hope you love your new purchase. We are looking forward to see you shopping with us again. Kind regards, Percival Customer Care.
Reply from Percival
Hi Natalie, thank you for taking the time to leave us such a lovely review. I do hope you love your new purchase. We are looking forward to see you shopping with us again. Kind regards, Percival Customer Care.
Reply from Percival
Hi Jamie, thank you for taking the time to leave us such a lovely review. I do hope you love your new purchase. We are looking forward to see you shopping with us again. Kind regards, Percival Customer Care.
I have contacted customer services…
I have contacted customer services after having trouble generating a returns label - it’s been two weeks and they are just not responding and my returns window is getting closer - it’s been far worst experience I have had
2 January 2026
Reply from Percival
Hi Inderpal, thank you for taking the time to leave us your review. We do appreciate your patience during this busy period and we would like to apologise for the inconvenience caused. We would be more than happy to assist you with the returns label. I have checked our inbox and I was unable to locate an email sent from the email address used for the review. In order for us to be able to check this for you, please send us your details to our email address at hello@percivalclo.com. We are looking forward hearing from you. Kind regards, Percival customer care.
Customer service
I have two orders pending for refund and haven’t heard anything from customer service. The postal service have confirmed that the packages have been returned, but I’ve received no feedback from Percival.
First return was in mid December and second beginning January.
I’ve written to their customer service (11th of January) and without any response…
Products are good, but terrible customer service.
8 December 2025
Unprompted review
Reply from Percival
Hi Alex, thank you for taking the time to leave us your review. We do appreciate your patience during this busy period and we would like to apologise for the inconvenience caused. For us to be able to check the return, we will need your full name, delivery address and order number. Could Ikindly ask you to send us the details to hello@percivalclo.com . We are looking forward to hearing from you. Kind regards, Percival customer care.
Returned item via post for exchange
Returned item via post for exchange. No acknowledgment of receipt or return scheduled
2 January 2026
Reply from Percival
Hi Imran, thank you for taking the time to leave us a review. We do appreciate your patience during this busy period and we would like to apologise for the inconvenience caused. I have now processed your return and an exchange order has been placed, a confirmation email will follow shortly. If you have any other queries please don't hesitate to contact us. Kind Regards, Percival customer care.
Missing parcel- resolved
Parcel unfortunately went missing, which is not Percival’s fault. It took a while to get a response from customer services but Instagram and Trustpilot both recieved a very quick response and resolution. I have shopped with Percival before and will do again.
4 January 2026
Reply from Percival
Hi Jacob, thank you for taking the time to leave us such a lovely review. I do hope you love your new purchase. I have now forwarded your feedback and raised an investigation with the courier, as this is not our usual customer service. We do appreciate your patience during this busy period and we would like to apologise for the inconvenience caused. We are looking forward to see you shopping with us again. Kind regards, Percival Customer Care.
ABYSMAL CUSTOMER SERVICE
In general I like the label’s clothes and have bought several pieces from them over the past year or so, but their customer service is abysmal. I returned an overshirt back in November and received email confirmation of them having received it, but - nearly 2 months later - I have yet to receive a refund. I’ve emailed their customer service several times but have had absolutely no response. This shoddy service means I won’t be buying from them again and will now open a dispute via my credit card company.
17 January 2026
Unprompted review
Reply from Percival
Hi Ryan, thank you for taking the time to leave us a reviewl. I would love to be able to help you today. We do appreciate your patience during this busy period and we would like to apologise for the inconvenience caused. We would be more than happy to look into the return for you, however, we will need the full name, delivery address and order number. Please email our customer service directly and we will be able to advise. We are looking forward to hearing from you. Kind regards, Percival customer care.
Never again!
Never again!
Ordered a long coat on 2nd Jan with 48 hours delivery option. Chased my order on the 7th, and then 9th Jan, no response to my emails. RM tracking stated “product didn’t leave the warehouse”. Tried calling - no phone number. Then I started messaging them on instagram, and luckily that works, who would have thought that!
TBF instagram reps were almost helpful. After some time, they ordered a replacement. Again, no tracking information, whatsoever. I chased them on instagram again after 2 days, only to be told that the product was out of stock.
All along since the 2nd Jan, they never dispatched the product because they didn’t have any, but happily took my money.
Then they had the cheek to post me a welcome card with 10% discount, LOL, as if I’m going to use it.
17 January 2026
Unprompted review
Reply from Percival
Hi Haseeb, thank you for taking the time to leave us a review. We do appreciate your patience during this busy period and we would like to apologise for the inconvenience caused. Please note that this is not our usual customer service and an investigation has been raised. If you do have further questions, please do not hesitate to contact us.
Kind regards, Percival customer care.
I ordered and spent several hundred…
I ordered and spent several hundred pounds on my husband for Christmas.
I have sent one item back, which with parcel tracking was delivered to them a month ago! Still no refund, no confirmation & no response one month on despite two emails to chase. Terrible customer service.
EDIT - With no ability to respond to your comment - how can you reply with 'send us an email', when you don't respond to emails.
20 December 2025
Unprompted review
Reply from Percival
Hi Andie, thank you for taking the time to leave us your review. We are still extremely busy and are trying to get back to our customers as soon as possible. We are asking the customers to contact us directly, to be able to gather the personal information and check the enquiry on the order. We are looking forward to hearing from you. Kind regards, Percival customer care.
Appalling customer service
Terrible customer service. No way of contacting them except via email. In the last 3 weeks I have had one reply to a request for replacement/refund of faulty goods. No resolution as yet for what should be a very easy procedure.
I would be very, very wary about dealing with this company again
27 December 2025
Unprompted review
Reply from Percival
Hi Jo, thank you for taking the time to leave us a review. I would love to be able to help you today. We do appreciate your patience during this busy period and we would like to apologise for the inconvenience caused. A return label has now been sent to your email address, for both items to be returned. If we could help with anything else, please let us know. Kind regards, Percival customer care.
I have been trying to contact Percival…
I have been trying to contact Percival for several weeks ( since Xmas) with regards to returning an item bought as a present and wrong size and not being able to get a answer from website
They replied to first saying v busy period and wld be in touch but after at least 8 more emails to them to address given on website with no response and trying without luck to find a phone number to contact them am extremely disappointed with lack of service
Percival pls get in Touch
2 January 2026
Unprompted review
Reply from Percival
Hi Paula, thank you for taking the time to leave us a review. I would love to be able to help you today. We do appreciate your patience during this busy period and we would like to apologise for the inconvenience caused. If you could please contact our customer service team on hello@percivalclo.com, we will be more than happy to advise. We are looking forward to hearing from you. Kind regards, Percival customer care.
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