Styles are usually solid. It's a bit trad-indie - not really alternative, but not quite Drake's either. Fit is usually ok, probably a bit smaller than the label suggests with more of a boxy fit than I... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having ordered the item, Royal Mail left the parcel on my doorstep and it got stolen. Initially Percival’s customer service was none existent and unresponsive. However, having given a one star review... See more
Company replied
Ordered a voucher online and the proceeded to spend week trying to communicate with them because i couldn't get the email with the voucher. The website provides a 'resend' button but it never worked.... See more
Company replied
Items not as described and after almost a month of waiting for a refund have heard nothing from the team even after sending multiple messages. Having since sorted I have increased my score but am stil... See more
Company replied
Company details
- #231 of 242 best companies in Men's clothes shop
- #568 of 620 best companies in Clothing Shop
- #278 of 286 best companies in Fashion accessories shop
- #196 of 201 best companies in Online marketplace
- #34 of 36 best companies in Outerwear Shop
- #33 of 34 best companies in Formal menswear shop
Written by the company
Based in Hackney, East London, Percival combines a classic quintessential British sense of style and rare, internationally sourced fabrics and materials. This of course means we construct high quality garments all over the world over with skilled craftspeople. We serve some of the rarest designer clothing with our seasonal collections. We aim to bring something different to your clothes hangers, to provide a bit of self style and pride, you look good when you wear it this well. These are quality menswear garments that always meet our rule of ‘Subverting the Classics’.
Contact info
7 Marshall Street, Soho, W1F 7EH, London, United Kingdom
- hello@percivalclo.com
- www.percivalclo.com
3.3
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love the fit and quality
2 January 2026
Reply from Percival
Hi , thank you for taking the time to leave us such a lovely review. We are so glad to hear that you love your new product. We are looking forward to see you shopping with us again. Kind regards, Percival Customer Care.
Reply from Percival
Hi Aaron, thank you for taking the time to leave us such a lovely review. We are so glad to hear that you love your new product. We are looking forward to see you shopping with us again. Kind regards, Percival Customer Care.
No refund, no customer service!
Returned an item which was acknowledged with a returns number on the 11th December and my refund still hasn't been processed by 16th Jan - breaking UK consumer law. Emailed customer services twice with no response to either message so have had to go through my bank to request a chargeback. Awful customer service. Used to like the brand but won't be buying from here again.
*just double checked a previous return which was confirmed and 3rd Dec and still no refund for that one either!
BEWARE of using this company.
16 January 2026
Unprompted review
Reply from Percival
Hi Becky, thank you for taking the time to leave us the review. I would love to be able to help you today. We do appreciate your patience during this busy period and we would like to apologise for the inconvenience caused. Please note that a refund for your return has now been requested and a confirmation email will be sent once it has been processed. After checking our emails, I can confirm that we have not received an email from the email address used while the order has been placed. Please let us know if there is anything else we could help you with. Kind regards, Percival customer care.
Great quality & fun.
I bought the Negroni t-shirt for my husband for Christmas as it’s his favorite aperitif and he loves it. Looks better than on the website and great quality.
18 December 2025
Reply from Percival
Hi Rachel, thank you for taking the time to leave us such a lovely review. We are so glad to hear that you love your new product. We are looking forward to see you shopping with us again. Kind regards, Percival Customer Care.
Returns process is really slow
Returns process is really slow. The parcel return parcel was received by Percival on 06/02/26 but as of 16/01/26 I have heard nothing - disappointing and a bit poor.
29 December 2025
Reply from Percival
Hi Mark, thank you for taking the time to leave us your review. I would love to be able to help you today. We do appreciate your patience during this busy period and we would like to apologise for the inconvenience caused. Your return has now been processed, an email confirmation will follow shortly. Please let us know if there is anything else we could help you with. Kind regards, Percival customer care.
Still waiting for a response and refund
27 November 2025
Reply from Percival
Hi Jonathon, thank you for taking the time to leave us a review. After checking the details of your order, I can see that the enquiry has been resolved with our customer service team. We do appreciate your patience during our busy period. Please let us know if there is anything else we can help you with. We are looking forward to hearing from you. Kind regards, Percival customer care.
Ordered a voucher online and the…
Ordered a voucher online and the proceeded to spend week trying to communicate with them because i couldn't get the email with the voucher. The website provides a 'resend' button but it never worked. What i found frustrating is the lack of communication, only once did they respond to my many request to customer services. I managed to get the voucher email by using a different browser to sign in and resending it. Returning to the original browser, the resend button started working as well.
19 December 2025
Reply from Percival
Hi PPaul, thank you for taking the time to leave us your review. I am so sorry to hear that you have not received your order. We are extremely busy and it might take longer than usual for us to reply. Please contact our customer service department directly, confirming the order number, full name and delivery address and we will be able to advise. We are looking forward to hearing from you. Kind regards, Percival customer care.
Very poor customer service, poor quality
Very poor customer service, tried to keep my money and not send a replacement items when the sizing was wrong. Not as high quality as expected.
14 January 2026
Unprompted review
Reply from Percival
Hi, thank you for taking the time to leave us your review. I am so sorry to hear that you have not received your refund. We are extremely busy and it might take longer than usual for us to reply. Please contact our customer service department directly, confirming the order number, full name and delivery address and we will be able to advise. We are looking forward to hearing from you. Kind regards, Percival customer care.
DO NOT ORDER FROM THIS COMPANY
Returned Items 16/12/25 still no refund.
2 e mails sent, no reply.
DO NOT ORDER FROM THIS SITE AS I AM NOT THE ONLY ONE WAITING FOR MY MONEY TO BE RETURNED.
14 January 2026
Unprompted review
Reply from Percival
Hi Amy, thank you for taking the time to leave us your review. I am so sorry to hear that you have not received your refund. We are extremely busy and it might take longer than usual for us to reply. Please contact our customer service department directly, confirming the order number, full name and delivery address and we will be able to advise. We are looking forward to hearing from you. Kind regards, Percival customer care.
Best men’s fashion brand going
Always happy with everything I buy from Percival - these guys don’t miss. If money were no object I’d have one of everything.
30 December 2025
Reply from Percival
Hi Kryton, thank you for taking the time to leave us such a lovely review. I do hope you love your new purchase. We are looking forward to see you shopping with us again. Kind regards, Percival Customer Care.
The item next arrived and there is no…
Having ordered the item, Royal Mail left the parcel on my doorstep and it got stolen. Initially Percival’s customer service was none existent and unresponsive. However, having given a one star review on here they addressed the issue immediately and in a fantastic way. Hence why I’ve amended my 1 star review to 3 stars.
Thank you Alfie for your impressive and immediate response once the issue was escalated via a poor trust pilot review.
28 December 2025
Reply from Percival
Hi Russell, thank you for taking the time to leave us a review. I would love to be able to help you today. We do appreciate your patience during this busy period and we would like to apologise for the inconvenience caused. Please let us know if there is anything else we could help you with. Kind regards, Percival customer care.
Poor returns /exchange communication
I ordered a suit online in the black friday deal. I returned the jacket to exchange for a smaller size. I received a confirmation of the return on 12/12/25. I have been told and am aware it is busy so it may take a longer period for the exchange but it has now been a month and I have not heard anything even an email. I have sent an email to their team but received no response and I have sent a follow up but also received no response. I understand it is busy but the suit isn't cheap and to have no communication is not acceptable.
12 December 2025
Unprompted review
Reply from Percival
Hi Henry, thank you for taking the time to leave us your review. I am so sorry to hear that you have not received your refund. We are extremely busy and it might take longer than usual for us to reply. Please contact our customer service department directly, confirming the order number, full name and delivery address and we will be able to advise. We are looking forward to hearing from you. Kind regards, Percival customer care.
Reply from Percival
Hi Carlos, thank you for taking the time to leave us such a lovely review. I do hope you love your new purchase. We are looking forward to see you shopping with us again. Kind regards, Percival Customer Care.
Got the Wrong item shipped to me
Got the Wrong item shipped to me. Took 2 weeks to hear back, and it’s on me to find a DHL to ship it back, which is. 30 min drive either way from my home. No consideration for the inconvenience and delay it’s taking to get the item I wanted
30 December 2025
Reply from Percival
Hi Daniel, thank you for taking the time to leave us your review. I am so sorry to hear that you have not received your order. We are extremely busy and it might take longer than usual for us to reply. Please contact our customer service department directly, confirming the order number, full name and delivery address and we will be able to advise. We are looking forward to hearing from you. Kind regards, Percival customer care.
While the shirts I ordered were too…
While the shirts I ordered were too small for me (I chose incorrect sizes, my fault) and the quality seemed nice.
Their customer service is truly disappointing.
It took 26 days to receive a refund from the point my shirts were delivered back to them and they won’t even reply to my emails to offer a simple apology.
I wasn’t looking for anything other than a sorry for your experience. However this seems to much for them.
13 January 2026
Unprompted review
Reply from Percival
Hi Alasdair, thank you for taking the time to leave us your review. I am so sorry to hear that you have not received your refund. We are extremely busy and it might take longer than usual for us to reply. Please contact our customer service department directly, confirming the order number, full name and delivery address and we will be able to advise. We are looking forward to hearing from you. Kind regards, Percival customer care.
Quality Clothing and Helpful Customer Service
Reached out to change a piece of clothing which was done with no questions asked and promptly.
The quality of the clothing is well worth it!
30 December 2025
Reply from Percival
Hi, thank you for taking the time to leave us such a lovely review. I do hope you love your new purchase. We are looking forward to see you shopping with us again. Kind regards, Percival Customer Care.
Poor Customer Service
I tried to exchange an item after Christmas - the website wouldn’t let me exchange or get a refund - instead it stated it would sent me a gift card. This has taken approximately 2 weeks to be received - no idea why it took so long? The item I wanted is no longer in stock. I e-mailed twice asking for the money to be refunded instead of a gift card so I could purchase again quickly. I have had no response to either e-mail. I do however now have a gift card for £300 that I can’t use… Why is there no contact number to talk to a human?
12 January 2026
Unprompted review
Reply from Percival
Hi Rebecca, thank you for taking the time to leave us your review. I am so sorry to hear that you have not received your refund. We are extremely busy and it might take longer than usual for us to reply. Please contact our customer service department directly, confirming the order number, full name and delivery address and we will be able to advise. We are looking forward to hearing from you. Kind regards, Percival customer care.
Reply from Percival
Hi, thank you for taking the time to leave us such a lovely review. I do hope you love your new purchase. We are looking forward to see you shopping with us again. Kind regards, Percival Customer Care.
Horrible Experience.
Sent an obviously pre-used garment which smelled of aftershave, was unpackaged and had its label and spare button removed and tucked in the pocket. No customer services telephone line, cost £3 to return and I had to lug it to the post office plus they warn 'refunds may be delayed' due to high demand. Now there's a surprise. Do not use Percival - terrible.
12 January 2026
Unprompted review
Reply from Percival
Hi, thank you for taking the time to leave us your review. I am so sorry to hear that you have not received your refund. We are extremely busy and it might take longer than usual for us to reply. Please contact our customer service department directly, confirming the order number, full name and delivery address and we will be able to advise. We are looking forward to hearing from you. Kind regards, Percival customer care.
I ordered two seperate orders in Dec…
I ordered two seperate orders in Dec worth over €1,000. None of the clothes fit. In fact the second jumper I ordered as the first didnt fit had a bigger size tage but was smaller on. Anyway I sent all the garments back in the original packaging via their registered post. All were recived back on Dec 22. As of today I have no refund and all my emails are going unanswered. I am beginning to worry that this is a scam site as to ignore emials is unacceptable. Please be very warey of this business.
22 December 2025
Unprompted review
Reply from Percival
Hi Paul, thank you for taking the time to leave us your review. I am so sorry to hear that you have not received your refund. We are extremely busy and it might take longer than usual for us to reply. Please contact our customer service department directly, confirming the order number, full name and delivery address and we will be able to advise. We are looking forward to hearing from you. Kind regards, Percival customer care.
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