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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, most reviewers were unhappy with their experience overall. Many consumers expressed intense frustration regarding unhelpful customer service representatives who consistently failed to resolve account issues or answer direct questions about missing purchases. Buyers also struggled with exceptionally long processing windows and heavily delayed shipping times that left people waiting several weeks for their items. Some reviewers were happy with the affordable prices and the surprisingly wide product selection offered on the website. Shoppers mentioned that packages eventually arrived safely and functioned properly as long as they planned ahead and ordered well in advance to account for delivery delays.

What people talk about most

Order

Reviewers highlight ambiguous aspects of order experiences, with some consumers praising fast shipping and... See more

Product

Customers had ambiguous experiences with product quality, as many reviewers reported receiving items that... See more

Delivery service

People report ambiguous experiences with delivery service, as opinions are heavily divided on shipping times.... See more

Customer service

Customers consistently note negative experiences with customer service, describing representatives as rude... See more

Price

Consumers experience divided satisfaction regarding the price, as many reviewers find the costs to be fair,... See more

Reviews shaping this summary

Rated 2 out of 5 stars

It takes forever and you have to pay shipping. I ordered several products they didn't even ship the order until 5 days after payment was made. We're now 8 days into the order still waiting for deliver... See more

Rated 2 out of 5 stars

Irritated to say the least. They have a good selection, but don't send orders or on time! Ordered over $100 dollars worth of products, and I'm now on day 8 with no shipment! I paid extra for priority... See more

Rated 2 out of 5 stars

Okay so just ordered for the first time. Took probably about three weeks to get here, no communication or tracking just like everyone else says. However, I haven’t seen anyone else put this but I did... See more

Rated 2 out of 5 stars

I ordered from them initially and on the second order placed days apart they totally messed that up. They sent to another address and I seen it in the shipping they had in their portal. I tried correc... See more


Company details

  1. Electronic cigarette store
  2. Tobacco shop
  3. Vaporiser shop

Information provided by various external sources

The best vape store or shop online. Get retail and whole sale prices for best quality vape kits, vape juice, e-cigarettes and more. Low price guarantee. Buy now.


Contact info

2.2

Poor

TrustScore 2 out of 5

174 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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2.2

All reviews

(174)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Gave 2 stars because prices are good

Gave 2 stars because prices are good, but they use bottom of the barrel shipping. Complete garbage shipping 1 week to get picked up at their facility, 1 week to leave osm worldwide facility 1 week to arrive st York pa facility 1 week to arrive st usps 3 days for usps to process and deliver it. And we have to pay for the shipping, if I drove to Las Vegas from the farthest state I would have it quicker... they need to use a different carrier it kills their business order placed 2/23 it is 3/9 order still with osm worldwide

9 March 2025
Unprompted review
Rated 1 out of 5 stars

THE SLOWEST SHIPPING EVER!!

THE SLOWEST SHIPPING EVER!!
Be ready to wait an average of 2-3 weeks to receive your package, and if you dare to contact their customer support be prepared to be sent through a loop of annoying unhelpful AI responses. This company does not care about it's customers. They have never offered me a discount code or some sort of bonus for the 10+ orders I've got from them with these issues. Despicable.

20 February 2025
Unprompted review
Rated 1 out of 5 stars

Reluctantly purchased Hyde vape…

Reluctantly purchased Hyde vape products from these guys twice...both times I had two to four vape disposables that were dead on arrival let them know about it then they wanted me to send a video I kind of was lost on that one so I just disregarded it but from my second time it was just as bad of an experience if not worse on top of that the vape disposables that did work the second time around worked for maybe 10-12 puffs so basically they were like buying three packs of cigarettes for one little disposable vape which was very very very disappointing buyers beware do not purchase from these people bad bad bad.
Randy Spitler

24 January 2025
Unprompted review
Rated 1 out of 5 stars

Overcharge shipping

Well they charge 10$ for shipping which I didn’t have a problem with until I seen that usps printed a label for my order but didn’t receive my order for nearly a week!Laziness on the part of the buisness!

13 February 2025
Unprompted review
Rated 1 out of 5 stars

This company is a scam

This company is a scam, they will take your money, send you wrong or broken product, or not even send anything. It will get lost, and if it is delivered, they won't do anything to help sending it back or refunding for their mistakes. DO NOT USE THEM!

29 January 2025
Unprompted review
Rated 1 out of 5 stars

Holy cow what a joke

Holy cow what a joke. The shipping is so slow. It's been in Las Vegas for days. I will never order from this place again. Stay away. Unless you have weeks to wait for you order. Update- today is the 21st and it still hadnt left LV. Going to contact my bank for a charge back.

14 January 2025
Unprompted review
Rated 1 out of 5 stars

I ordered 10 disposable vapes and have…

I ordered 10 disposable vapes and have opened 4 and they do not work. 2 won’t even hit at all, and the other two gurgle and hiss and taste burnt. They keep arguing with me and I sent videos. Now I get an email that I can send back the unopened ones and pay shipping. Really, you sent me damaged products and won’t reimburse me for the 4 that don’t work and you want me to pay shipping to send back the others? Horrible customer service. They also take forever to ship, they say it’s because their state has a vape ban and the vapes sent to me came from Las Vegas. I use the brand that I ordered from them and have never had an issue buying them from the store. They are old or bad stock and they are not trying to reimburse me. I will be filing a dispute with my credit card company. Stay away! Pay a couple bucks more and get it from a reputable store. I wish I had read reviews before ordering from them.

6 November 2024
Unprompted review
Rated 5 out of 5 stars

Good Expeience

First time customer. Prices were very good. Product was good quality. Last, shipping only took 8 days.

4 October 2024
Unprompted review
Rated 1 out of 5 stars

I placed an order 17 days ago. It's not here yet.

I placed an order 17 days ago and was charged $10 for shipping. Still no package. I emailed Perfect Vape multiple times to find out what was going on because the tracking numbers give very generic information. Also the tracking info has only updated once since I ordered. They say that they are based on Oklahoma and it is now illegal for them to mail vape products so the order must then go to Las Vegas to be shipped..... No matter how many times I asked what was happening this is all they would say. So I then asked for my money back and was told they couldn't because the package still showed out was out there somewhere in shipping...... Now I've asked for at least the $10 back I was charged for shipping, but I doubt I'll get that either. After 17 days it seems like only the right thing to do, but we'll see. I will NEVER order from this company again and I suggest no one else does either. At this point I'm writing this package off as being lost. If they have this much issue then maybe they just need to move the whole company to Vegas.

7 September 2024
Unprompted review
Rated 1 out of 5 stars

It has been 2 weeks and the tracking…

It has been 2 weeks and the tracking says nothing- they sent an email stating it was shipped almost 10 days ago. I have emailed and keep getting the run around I wish I would have read the reviews before purchasing. Found lost mary at my local shop for only a few bucks more, so I will no longer buy vapes online-

23 August 2024
Unprompted review
Rated 1 out of 5 stars

Don't give them your money

Spent over $200 twenty days ago, for what? Useless tracking and no response to my email. I will be disputing the credit card charge. Already forced to order from someone else.

31 July 2024
Unprompted review
Rated 1 out of 5 stars

Outrages shipping time

The products were fine, the shipping time made it awful. Anything that takes over two weeks to ship in america is a travesty. It took like 25 days to receive the order. Will never use this company again.

5 June 2024
Unprompted review
Rated 1 out of 5 stars

The tracking number they provide never…

The tracking number they provide never found on shipping carriers, i tried all of them, and their support sucks, will never answer me, now it have been 5 business days, didn't receive my order and i can't track it.
I'm disputing the payment

7 June 2024
Unprompted review
Rated 1 out of 5 stars

First time using this vape app

First time using this vape app, never again order my vapes still haven’t received them yet, will contact my bank to dispute this charge. It’s been almost a month since I ordered from them. Threaten to cancel my order because I inquired regarding my order asking for age verification, they don’t have a contact number to talk with anyone referring me to the company that ships out there products. Only used them for the price, never again, willing to pay extra for quality service.

7 May 2024
Unprompted review
Rated 4 out of 5 stars

Shipping takes forever

In the past 3 months, I've made 5 orders totalling over $1,000. My only complaint is that it takes nearly a month for my orders to reach me. The brand I vape has been discontinued, so it's very hard for me to find them. So I'm happy to have found this online store. I just wish it didn't take so long to recieve my orders.

13 May 2024
Unprompted review
Rated 1 out of 5 stars

Forget Perfect Vape!

I’ve used them in the past with no issues but my last order never arrived.
I know that they can no longer use USP service to ship their orders but whoever they are using now apparently can take up to a month to deliver or not in my case. Ordered March 20th, now May 10th.
I’ve been in touch with them and after their last message to me to chase up my order, crickets!
Looks like they’re on the way out and taking orders despite their inability to deliver.
I’ll never risk using them again and after reading other reviews either should anyone else.

10 May 2024
Unprompted review
Rated 1 out of 5 stars

dont

f@ck these f@cking l@sers dont buy im begging you its been twice the shadiest f@cking website f@ck them look anywhere else its not worth it I can promise you ive waited months on end twice with my d!ck in my hand like a l0ser f@ck these niqqas

16 April 2024
Unprompted review

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