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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, most reviewers were unhappy with their experience overall. Many consumers expressed intense frustration regarding unhelpful customer service representatives who consistently failed to resolve account issues or answer direct questions about missing purchases. Buyers also struggled with exceptionally long processing windows and heavily delayed shipping times that left people waiting several weeks for their items. Some reviewers were happy with the affordable prices and the surprisingly wide product selection offered on the website. Shoppers mentioned that packages eventually arrived safely and functioned properly as long as they planned ahead and ordered well in advance to account for delivery delays.

What people talk about most

Order

Reviewers highlight ambiguous aspects of order experiences, with some consumers praising fast shipping and... See more

Product

Customers had ambiguous experiences with product quality, as many reviewers reported receiving items that... See more

Delivery service

People report ambiguous experiences with delivery service, as opinions are heavily divided on shipping times.... See more

Customer service

Customers consistently note negative experiences with customer service, describing representatives as rude... See more

Price

Consumers experience divided satisfaction regarding the price, as many reviewers find the costs to be fair,... See more

Reviews shaping this summary

Rated 2 out of 5 stars

It takes forever and you have to pay shipping. I ordered several products they didn't even ship the order until 5 days after payment was made. We're now 8 days into the order still waiting for deliver... See more

Rated 2 out of 5 stars

Irritated to say the least. They have a good selection, but don't send orders or on time! Ordered over $100 dollars worth of products, and I'm now on day 8 with no shipment! I paid extra for priority... See more

Rated 2 out of 5 stars

Okay so just ordered for the first time. Took probably about three weeks to get here, no communication or tracking just like everyone else says. However, I haven’t seen anyone else put this but I did... See more

Rated 2 out of 5 stars

I ordered from them initially and on the second order placed days apart they totally messed that up. They sent to another address and I seen it in the shipping they had in their portal. I tried correc... See more


Company details

  1. Electronic cigarette store
  2. Tobacco shop
  3. Vaporiser shop

Information provided by various external sources

The best vape store or shop online. Get retail and whole sale prices for best quality vape kits, vape juice, e-cigarettes and more. Low price guarantee. Buy now.


Contact info

2.2

Poor

TrustScore 2 out of 5

174 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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2.2

All reviews

(174)

48 reviews in the last 12 months

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Rated 1 out of 5 stars

I read all the bad reviews and got a…

Update- One of the vapes were damaged and was turning on by itself and they won’t do anything about it! Save your money and by elsewhere.I read all the bad reviews and got a little worried because I had placed my order on the 18th and a shipping label had been created and I received an email saying my order had shipped when it hadn’t.. But, I received my order on the 26th and all the vapes I bought worked fine.

25 April 2024
Unprompted review
Rated 1 out of 5 stars

Worst shipping you will ever find

Worst shipping you will ever find, it’s been a week since i placed my order and it’s stuck somewhere in Las Vegas, customer service takes forever to assist you, and they aren’t open on the weekends. My order was placed on April 12th and it’s now the 20th.

12 April 2024
Unprompted review
Rated 1 out of 5 stars

Don't... Just don't

I bought flavorless juice and it tastes horrible. I submitted a return request and it was denied. The product is so awful they know they can't resell their unopened product cause it's in useable. I hope you read these reviews before choosing this company.

6 March 2024
Unprompted review
Rated 1 out of 5 stars

Screw PerfectVape

I would rather them lower if I could. Half the time disposables don't work and they find any reason not to give a refund.
Then they didn't tell me the kit I bought didn't include a battery so I had to pay another 10 dollars shipping for a 5 dollar battery that still hasn't come almost a month later
They denied the refund request and I don't think I'm getting my battery. So I've wasted more than enough money on these greedy a holes.

13 February 2024
Unprompted review
Rated 1 out of 5 stars

Totally horrible experience with them

Totally horrible experience with them. Ordered my vapes, first of all the items were shipped literally days after purchase instead of sending them when they were purchased. Second of all, their shipping carrier is pure garbage. You pay shipping fees for that garbage and then good luck receiving it. In my case it’s several weeks as the items are in transit as if I ordered them from Mars. I’ve read som reviews where people were awaiting for months for their delivery. Thus, it’s pure garbage that is not worth spending a penny on…
It’s about time the police would investigate on this shady scam business. Business like that should not be running at all!

20 January 2024
Unprompted review
Rated 1 out of 5 stars

Took 1 month to get vape

Took 1 month to get vape. Then the vape leaked and would not hold fluids. That was the first day.second day it stopped working. I asked for a refund and was ignored. How can the get better,go out of business. To add on to this review I just got an email from perfect Vape and they told me that my refund on this busted piece of junk but they sent me was denied so if you go to this Vape company you're going to get cheated just like I did. I hope everyone has a great day

14 January 2024
Unprompted review
Rated 5 out of 5 stars

Thank you

Shipping was a little slow. However, well worth the wait for the savings. Patience is needed as they endure hard times with the government's harassment against vapers. Two Kodo Pro mods white

2 November 2023
Unprompted review
Rated 1 out of 5 stars

Shipping Problems

I have been ordering from them for about two years now because the price was the best and fast shipping. The last two orders now have been from Las Vegas and pushing 3-4 weeks. I will start looking for other places to buy now because of this.

6 October 2023
Unprompted review
Rated 1 out of 5 stars

I’ve decided this place is a joke and…

I’ve decided this place is a joke and will no longer be ordering from them again. I was giving my friends your website as well but I’ll be telling them not to order. 2 weeks and still waiting on my order. Wasn’t like this in August when I ordered. Now things have changed I hear. Well you’ve definitely made the wrong decision because you’re now going to be loosing a lot of customers from this. This really makes me SAD!

28 September 2023
Unprompted review
Rated 1 out of 5 stars

Started out great

When I first started ordering from this company, it was great, I would place my order and have it in the mail in about 4 days, I would have given them 5 stars at that point, but my last 2 orders have been awful, apparently they have changed their shipping company, I do get a delivery notice and tracking information and that’s nice, but the orders have gone to Las Vegas first, and they sit there for over a week before they leave, so now it takes 2 weeks or longer before I get my order, it’s just disappointing now because they actually started out being a pretty good company

1 September 2023
Unprompted review
Rated 1 out of 5 stars

Knock off received

I honestly believe I received knock off Orion Bar 7500 Vapes this time on my order from Perfect Vape.
I live in the same metro area as their store (which only allows wholesale pick up, according to their web page), and could have walked the 15 miles, both ways, and would have received my order faster than it shipped! It took 2 and 1/2 weeks!!
Previous orders have been speedy (less than 5 working days), with no issues. This time however, the 2 vapes I finally received (Orion Bar 7500 Blueberry Raspberry and Lost Vape Orion Bar 7500 Cafe Mocha), both burnt out within a week of receiving them! I do not vape that much! I've had to charge them both numerous times and they would still preform poorly after only 1 puff.
I have an Orion Bar 7500 (Banana Cake) that is still preforming well, holding a charge, and still has lots of flavor. It's over a month old!
I will never again use Perfect Vape. I believe that they are a scam.

16 September 2023
Unprompted review
Rated 1 out of 5 stars

Very difficult to deal with

My first order with this company took almost a month to fulfil. It was marked shipped when in fact, it was not. Upon contacting customer service to inquire why my shipped product (without tracking number) never arrived they said they wanted a copy of my ID. They did not request it until I asked about it and after they marked my product shipped.

I did eventually get that product.

I made another order that as of this writing (and pushing a month again) has not arrived. I did however receive the wrong order. The company insists that I ship them back the incorrect product BEFORE they send the correct product. Given that this company has not been even close to reliable at any point I refused stating I would ship the product back AFTER they fulfilled my original order. They refused and have since become silent.

14 September 2023
Unprompted review

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