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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, most reviewers were unhappy with their experience overall. Many consumers expressed intense frustration regarding unhelpful customer service representatives who consistently failed to resolve account issues or answer direct questions about missing purchases. Buyers also struggled with exceptionally long processing windows and heavily delayed shipping times that left people waiting several weeks for their items. Some reviewers were happy with the affordable prices and the surprisingly wide product selection offered on the website. Shoppers mentioned that packages eventually arrived safely and functioned properly as long as they planned ahead and ordered well in advance to account for delivery delays.

What people talk about most

Order

Reviewers highlight ambiguous aspects of order experiences, with some consumers praising fast shipping and... See more

Product

Customers had ambiguous experiences with product quality, as many reviewers reported receiving items that... See more

Delivery service

People report ambiguous experiences with delivery service, as opinions are heavily divided on shipping times.... See more

Customer service

Customers consistently note negative experiences with customer service, describing representatives as rude... See more

Price

Consumers experience divided satisfaction regarding the price, as many reviewers find the costs to be fair,... See more

Reviews shaping this summary

Rated 2 out of 5 stars

It takes forever and you have to pay shipping. I ordered several products they didn't even ship the order until 5 days after payment was made. We're now 8 days into the order still waiting for deliver... See more

Rated 2 out of 5 stars

Irritated to say the least. They have a good selection, but don't send orders or on time! Ordered over $100 dollars worth of products, and I'm now on day 8 with no shipment! I paid extra for priority... See more

Rated 2 out of 5 stars

Okay so just ordered for the first time. Took probably about three weeks to get here, no communication or tracking just like everyone else says. However, I haven’t seen anyone else put this but I did... See more

Rated 2 out of 5 stars

I ordered from them initially and on the second order placed days apart they totally messed that up. They sent to another address and I seen it in the shipping they had in their portal. I tried correc... See more


Company details

  1. Electronic cigarette store
  2. Tobacco shop
  3. Vaporiser shop

Information provided by various external sources

The best vape store or shop online. Get retail and whole sale prices for best quality vape kits, vape juice, e-cigarettes and more. Low price guarantee. Buy now.


Contact info

2.2

Poor

TrustScore 2 out of 5

174 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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2.2

All reviews

(174)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

My first three or four times ordering…

My first three or four times ordering were pleasant! My last two orders have been horrible! I literally when I used to order before I would have my items within three days! Now when I order, it takes me two weeks or more to get my stuff. They never told me that they switched companies where they ship. They have bad customer service all over the place, I ordered September 1. My items are still sitting where they have been to be shipped out. I will never order from this place again.

10 September 2023
Unprompted review
Rated 1 out of 5 stars

Perfect Vape is a Perfect SCAM!

They have a new shipping company that is terrible. Stay away unless you don't mind waiting a month to receive your order. I waited two weeks and several emails later before I cancelled my order. They stopped answering my emails, after this, and I never received a refund or my order. This place is the biggest scam on the Internet. Buyer beware,

15 August 2023
Unprompted review
Rated 3 out of 5 stars

New shipping company sucks

I’ve been ordering with them for a few years now. Prices are good and aside from a few duds, product is typically good also. They recently must have changed their shipping and the updates as well as time it takes has changed dramatically. I used to order and receive within a week. I’m now sitting at a week and it’s JUST processed and says it’s will still be 1-2 days until it ships and then will take up
to 10 business days to arrive. Not sure why they changed it up, but I’m not pleased at all!!

22 August 2023
Unprompted review
Rated 5 out of 5 stars

Best Online Vape shop I've used.

I've ordered close to 1000$ worth of vape devices and haven't had one defective unit. I've never been shorted and always got my items in 4 days or less. I've used other discount vape stores and the experiences have been far less stellar. Shipping is 10$ regardless how many you buy and the pricing is cheaper than other mainstream sites. I do wish I could figure out why I don't get shipping info emailed automatically but a quick email and I have tracking in 30 minutes or less.

1 August 2023
Unprompted review
Rated 1 out of 5 stars

I’ve bought plenty of vapes from this…

I’ve bought plenty of vapes from this place… the crazy thing is I bought 2 recently and one of them ended up being faulty. They then sent me an email saying they can’t send me a replacement because it’s past 72 hour warranty. Who in the hell uses 2 vapes at the same time ? I use one up first before I open the other one. I’ve been a loyal customer and made plenty of purchases and I’ve never had an issue until now. They couldn’t make an exception ? This type of customer service is garbage!!

24 July 2023
Unprompted review
Rated 1 out of 5 stars

Perfect Vape is a Scam

I got scammed i ordered a disposable vape and it was all good then i randomly got a email saying my order status changed to refunded when i didnt even request a refund and i never got my money back this all happened today.

18 July 2023
Unprompted review
Rated 1 out of 5 stars

This place is a scam

This place is a scam. Will take your money and short you on the items you order. Or they will just ship you defected products. I have received multiple vapes that came right out of the package and didn’t work and that’s if they even ship the amount of vapes I ordered. Their customer service is terrible. I followed all the steps in detail that they wanted me to do and they still wouldn’t refund me or swap out the vapes for ones that work.

4 July 2023
Unprompted review
Rated 5 out of 5 stars

They are great. Actually though!

Look. They have updated the website. Now you are provided with a tracking number by default. It is very up to date and helped a lot with solidifying my opinion. I have bought two mod vapes. Both came in perfect condition no coils defective. All juice was sealed properly tastes good. It's all fine! Packaged well. It's a good damn website. So they're definitely getting better and less sketchy about the whole process. Id recommend giving them a try.

5 June 2023
Unprompted review
Rated 5 out of 5 stars

I had originally left A bad review

I had originally left A bad review. I'm going to take that back. Shipping was 3 day's from the time I bought it. I was worried when I was checking my shipping status and kept saying lable created, waiting on carrier to pick up,then boom it was here I live on Texas so close to Oklahoma from where it ships, So perfect vape was on it and did what they should have!! Thank you perfectvape!! I odered 2 disposables got just what I ordered and no defects!! Prices are great!!! And shipping was on time. Will order from you again. If you see Any negative reviews from me please disregard!!!!

2 June 2023
Unprompted review
Rated 5 out of 5 stars

This is my 2nd order with Perfect Vape

This is my 2nd order with Perfect Vape. I ordered 5 vapes each time and I receive both orders faster than I would of received an Amazon order. Vapes arrived in their original packaging and were just as if I had bought them off the shelf. I will continue to use Perfect Vape and hope their stellar customer service continues as well!

22 April 2023
Unprompted review
Rated 2 out of 5 stars

In the beginning it was nice

In the beginning it was nice, they would send my vapes and they would work without question. after about a year i started getting vapes in and one or the other wouldn't fire, it soon got to the point when i would order 12 at least 4 did not fire, they refused to give me a refund on one of these orders because it wasn't within 4 days when the order took a week to ship to me. that day i stopped using perfect vape and i suggest you do too.

16 February 2023
Unprompted review
Rated 5 out of 5 stars

Nothing negative to report

I am only able to give genuine positive results from each of my orders placed and received from perfectvape. There has not been any issue worthy of reporting, in fact more opposite. I am pleased with the right amount of correspondence giving me exactly everything needed. They are a no bs no fancy cover genuine good solid company just trying to make it!

22 March 2023
Unprompted review
Rated 3 out of 5 stars

Decent Company, few minor issues.

I have bought from perfect vape 5 times now. Over all, I don’t have much bad things to say. I always get my order, and most of the time it’s correct. They won’t provide tracking unless you ask, but I’ve had very quick response from customer service with any issues and they’ve worked with me to make things right. My biggest issue with them is the very small selection of liquids, and if you ask them to order something specific for inventory that’s popular they won’t do it. Over all it’s not a bad company though.

4 January 2023
Unprompted review
Rated 1 out of 5 stars

Ordered $225 worth of stuff one week…

Ordered $225 worth of stuff one week ago and they never sent a tracking ID. When requested after 4 days they sent one that for the last 3 days has said label printed but package has not been received by shipper. Save your money and headache and take your business elsewhere.

16 March 2023
Unprompted review
Rated 1 out of 5 stars

These guys are scum

These guys are scum! I was a recurring customer until I ran into an issue with my order. I would buy 2 packs of pods to save on shipping costs. One time I opened the second pack and every single pod was defective. I reached out to them and they said they can’t do anything because it was “way outside the warranty period”. So if you guys buy from here, make sure you only buy one pack at a time or you’ll be hit with the same line! So much for trying to be economical/environmental and save on shipping costs!

10 March 2023
Unprompted review
Rated 5 out of 5 stars

Good online vape shop

Perfect Vape has great prices and flat rate shipping on juice and hardware. I've ordered from them for about a year and have had no issues. Yes, they sometimes take 5 days to process and ship your order.

28 December 2022
Unprompted review
Rated 5 out of 5 stars

PerfectVape is the absolute BEST company to deal with in the vape industry....

The absolute BEST available prices, wide selection of available inventory, incredibly quick handling & shipping time, especially considering that they're a small operation that goes through an obscene amount of product. I've ordered from them dozens of times. I've never waited more than a few days to receive my order, shipped from Oklahoma to Indiana. All positives and no negatives with perfect vape. Customer service is responsive in a timely manner. Just a all around great website that's easy to navigate and a fantastic company that's a pleasure to do business with. Don't hesitate to place a order with perfect vape. Any negative reviews that you read are from individuals that would bad mouth a company no matter how great their transaction was, they're the type of people that love to complain and are never happy with anything, they enjoy posting negative reviews and making complaints on a regular basis. To those of you that have the patience of a young child, you need to realize that perfect vape has no control over your package once it's in transit, and they can't respond to your email within a hour when your complaining about your 10 dollar disposable vape not working. Maybe try contacting the manufacturer of the product! To the large number of individuals with CCS (Chronic Complainers Syndrome) out there, you're infected with a nasty disease which seems to be spreading like a wildlife, hopefully you'll realize someday, that the world doesn't revolve around you.

1 January 2022
Unprompted review

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