Perry Barr Cosmetics Reviews 666

TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

They don’t contact you back ever tried to cancel an order emailed to ask for it to be and nothing. Then shipped product out 4 days later. Just really bad customer service i ordered wrong product as de... See more

Rated 5 out of 5 stars

This is the only place I can find that stocks my favourite hair at a reasonable price. I think they offer a very good shopping experience, the prices are similar - if not the same, to the afro hair sh... See more

Rated 4 out of 5 stars

I was quite skeptical at first when purchasing from Perry Barr, but it is quite reliable and easy to use and shop from. The prices match other shops, and I used this website as the other shop I usuall... See more

Rated 5 out of 5 stars

Very quick turnaround for the order. The hair is very good quality and prices are good too- cheaper than my local independent shops. Lots of choice. Good customer service. Alternative suggested was al... See more

Company details

  1. Beauty & Well-being

Written by the company

We are Afro and European Hair Care Specialists, home to 100+ Brands.


Contact info

3.3

Average

TrustScore 3.5 out of 5

666 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I ordered palmers oil face cleanser

Do not buy from this company! I ordered palmers oil face cleanser, you sent palmers oil body. I sent you an email to ask you to replace with what I ordered, you never answered. Every opportunity I get to give honest feedback on how little you care for your customers , and the sloppy practise of not even fulfilling the order I will to warn others! It’s such a shame as I trusted your name as I was brought up in Birmingham.

20 August 2024
Rated 1 out of 5 stars

Ordered 3 hollywood hair polisher

Ordered 3 hollywood hair polisher. There was no packaging in the box, just the 3 items. Unfortunately one bottle leaked out compl they and other 2 partially leaked out. My item was delivered in a plastic bag royal mail placed the box on as the oil wad dripping.
Rang to ask for a replacement of the empty bottle advised last weds 7th Aug I would get it by sat yet nothing arrived. I tried to call them but they put me on hold and never came back to the phone. I'm contacting my bank to reverse the transaction as this is poor service. They should have taken the time to package the item not just throw them carelessly in a box to cause this problem. I have a ring doorbell so I have proof the items arrived damaged from royal mail.

7 August 2024
Rated 1 out of 5 stars

They lack customer service, they don't follow up from order placement to ensure delivery is made to customers

I placed an order from Perry Barr cosmetic store online on the 6th of July. It's been 2 weeks now, today 21st July and I haven't received my order. I reached out to them on the 17th July and they had no concern whatsoever in following up the situation for me, no customer empathy. Their staff I spoke to said they have fulfilled their own part by shipping it out, and so am left to track it on my own. No update from shipping company as well and no delivery. My order just became a ghost. They have not even contacted me to ask if I have received my order and see how to be of help. I actually regret buying from them.

17 July 2024

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