From ordering this company were helpful they engraved a vase for my sisters 70th Birthday. The engraving was beautiful. Hiccup with the delivery service which was not the company's fault they did... See more
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Review summary
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I have been a customer of PGS for many years and wouldn't go anywhere else. Their range of products is amazing with many different variables for the same item so birthdays, weddings, retirement etc... See more
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Excellent product. Beautifully made and super fast delivery. Looks way more expensive than what it cost. Lovely anniversary present for our friends whom I am sure will be delighted. So worth getti... See more
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I have been a faithful customer of PGS for many years. Their range of products are superb and together with such amazing prices and such beautifully engraved gifts, I never go anywhere else. All order... See more
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Company details
About Personalised Gifts Shop
Written by the company
Created By You, Made By Experts
Personalised Gifts Shop has it all covered; from Birthday Gifts to Wedding Gifts, Anniversary Gifts to Christmas Gifts, you'll find tons of joyful and unforgettable Personalised Gifts for all tastes and budgets in just a few clicks. All our gifts are customised and dispatched by experts almost the same day, with a next-day delivery option always available. 95% of our customers were delighted with our custom-made gifts & the shopping experience! Go on, read some of our happy customers' reviews :)
Personalised Gifts Shop has it all covered; from Birthday Gifts to Wedding Gifts, Anniversary Gifts to Christmas Gifts, you'll find tons of joyful and unforgettable Personalised Gifts for all tastes and budgets in just a few clicks. All our gifts are customised and dispatched by experts almost the same day, with a next-day delivery option always available. 95% of our customers were delighted with our custom-made gifts & the shopping experience! Go on, read some of our happy customers' reviews :)
Contact info
UNIT A1 BAIRD COURT, NN8 6QJ, Wellingborough, United Kingdom
- ask@personalisedgiftsshop.co.uk
- www.personalisedgiftsshop.co.uk
4.3
Excellent
4k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Experience from a Small Family Business
The whole process from ordering specifics online to payment was streamlined and easy. The website is very easy to navigate. My order arrived quickly, was exactly the high quality I was expecting and was beautifully engraved. All this was done for a very reasonable price.
15 May 2026
Unprompted review
Reply from Personalised Gifts Shop
Thank you so much for your lovely review. We’re so pleased to hear that you found the ordering process simple and easy to use, and that you were happy with the quality and engraving of your item. It’s wonderful to know your order arrived quickly and offered great value too.
Fabric flaw
Unfortunately, there was a flaw in the fabric of a personalised apron order. When I contacted customer services, they got straight back to me and a new apron arrived the following morning. A very speedy service, which meant I had the present in time to give 😀
15 May 2026
Unprompted review
Reply from Personalised Gifts Shop
Thank you so much for your lovely feedback. We’re really sorry there was an issue with the original apron, but we’re so pleased our team could get this resolved quickly for you and that the replacement arrived in time for you to gift.
Amazing service from start to finish
Amazing service from start to finish, super quick delivery,nothing was too much trouble, would definitely use these again
14 May 2026
Unprompted review
Reply from Personalised Gifts Shop
Thank you so much for your lovely review. We’re so pleased to hear you were happy with the service and delivery. It was a pleasure to help and we really appreciate your support.
Ordered personalised mugs…
Ordered personalised mugs for bridesmaid proposal and they are absolutely perfect. I absolutely love them! Great communication and fast delivery service! Will 100% order from this company again!
18 May 2026
Unprompted review
Reply from Personalised Gifts Shop
Thank you so much for your lovely review. We’re so pleased to hear that you loved your bridesmaid proposal mugs and that everything arrived quickly for you. It means a lot to hear such kind feedback and we look forward to creating something special for you again in the future.
Great Customer Service …
The cheeseboard arrived in the given time frame and well packaged. I had a couple of queries and I was very impressed by how quickly and efficiently the matter was handled. Their prompt response and professionalism made the process straightforward and stress-free. Great customer service. Very pleased with the product will definitely recommend.
12 May 2026
Unprompted review
Reply from Personalised Gifts Shop
Thank you so much for your lovely feedback. We’re delighted to hear that your cheeseboard arrived safely and that you were pleased with both the product and the service you received. Our team always aims to provide quick and helpful support, so it’s wonderful to know this made your experience straightforward and stress free. Thank you again for your recommendation.
Gift bottle …
I ordered the gift bottle with a letter inside that you personalise. I ordered the optional wooden box and presentation box to go with it and so glad I did and the quality was excellent and they completed it. I placed the order in the morning and they arrived the following morning I didn’t expect that.
I didn’t realise I had made a mistake on the writing until the gift turned up The company were amazing though and did everything to sort the issue for me, constantly communicating through email. I would highly recommend them for quality of products and service. I will definitely use them again
7 May 2026
Unprompted review
Reply from Personalised Gifts Shop
Thank you so much for your lovely feedback. We’re delighted to hear that you were pleased with the quality of your order and the fast delivery. We’re also really glad we could help resolve the issue with the personalisation for you. Your kind words about our products and customer service truly mean a lot, and we look forward to creating more special gifts with you in the future.
My purchase experiences are always…
My purchase experiences are always great. An item from my most purchase was faulty. I relay it back to the team and a replacement was issued immediately. Thanks for a great shopping experience
5 May 2026
Unprompted review
Reply from Personalised Gifts Shop
Thank you so much for your lovely feedback. We’re really pleased to hear you’ve always had a great shopping experience with us and that our team could resolve the issue quickly for you. We truly appreciate your continued support.
Personalised gift
Ordered in the morning and my personalised gift came the following day. I didn’t expect that ! I ordered a letter in a bottle and had the optional wooden box as extra. They are so beautiful. I also had the presentation box and I’m so glad I did because it completed it. They were much bigger than I expected. The quality was superb.
I had made a mistake on the personalisation and they were amazing sorting it out for me, communication was fantastic. They kept in touch constantly by email and did everything they could to rectify the situation as quickly as possible even though it wasnt their fault. Excellent company I will definitely use them again
7 May 2026
Unprompted review
Reply from Personalised Gifts Shop
Thank you so much for your lovely review. We’re delighted to hear that you were happy with your Message in a Bottle and presentation box, and that everything exceeded your expectations. We’re also really pleased we could help get the personalisation corrected for you quickly. Your kind words about our customer service and communication truly mean a lot to us. We look forward to creating something special for you again in the future.
Great value
I ordered a Whiskey glass and keyring/compass/bottle opener, both items were amazing,it's definitely worth buying the presentation boxes. I will be ordering from them again. The communication between customer and themselves is great , from ordering to delivery. The items are also packed with care and attention safe and secure.
11 May 2026
Unprompted review
Reply from Personalised Gifts Shop
Thank you so much for your lovely review. We’re delighted to hear that you were pleased with both items and that the presentation boxes made them even more special. It’s also wonderful to know that you were happy with our communication and packaging. We really appreciate your support and look forward to creating more personalised gifts for you in the future.
If at first you don't succeed....
I ordered a bookmark which arrived quickly, but unfortunately had been bent by Evri in transit. The customer service team pulled out all the stops to make sure I had a replacement in time for my son's birthday.
11 May 2026
Unprompted review
Reply from Personalised Gifts Shop
Thank you so much for your lovely review. We’re sorry to hear your bookmark was damaged in transit, but we’re so pleased our customer service team could help get a replacement to you in time for your son’s birthday. Your kind words and support mean a great deal to us.
Good service
I placed two orders at the same time, one was delivered within a couple of days the other failed to arrive. P.G.S. investigated the failed delivery and had the problem sorted within a couple of days and the parcel was delivered. I was very pleased with the quality of the season goods and the service I received. So, a prompt delivery and helpful company.
7 May 2026
Unprompted review
Reply from Personalised Gifts Shop
Thank you so much for your lovely review. We’re sorry there was an issue with one of your deliveries, but we’re pleased we could get this resolved quickly for you. It’s wonderful to hear you were happy with the quality of your seasonal goods and the service you received. We truly appreciate your patience and support.
The service was efficient and the goods…
The service was efficient and the goods top quality. When I made an error with an order, they went above and beyond to help me. Would highly recommend this company.
1 May 2026
Unprompted review
Reply from Personalised Gifts Shop
Thank you so much for your lovely review. We’re delighted to hear you were happy with the quality of your order and the service you received. We’re especially pleased we could help resolve the issue with your order, and we truly appreciate your recommendation and support.
impressed
to say I am pleased is an understatement I am THRILLED with my purchase, delivery was quick (within a few days) photo already made up ready for framing, quality was good, overall I am very impressed
4 May 2026
Unprompted review
Reply from Personalised Gifts Shop
Thank you so much for your amazing review. We’re absolutely delighted to hear how thrilled you are with your purchase. It’s wonderful to know you were happy with the quality and quick delivery. We truly appreciate your kind words and support.
I brought a very special gift for my…
I brought a very special gift for my sisters anniversary. The product was a great price. It was packaged very well and arrived before the time I thought it would.
I was kept up to date with the order and delivery process. It came in a gift box and was wrapped with great care. The product I had engraved and all spelling and spacing were correct.
I am extremely happy with the service and the product that I received. Thank you so much.
8 May 2026
Unprompted review
Reply from Personalised Gifts Shop
Thank you so much for your wonderful review. We’re so pleased to hear your special anniversary gift arrived safely and exceeded your expectations. It’s lovely to know you were happy with the engraving, packaging and delivery updates throughout the process. We truly appreciate your kind words and support.
Not oak frame. It's photo veneered.
Ordered a picture frame that is advertised as oak. Turns out it is mdf with cheap oak photographic veneer. Misleading advertising. It should say oak photo veneer. Waste of money.
8 May 2026
Unprompted review
Reply from Personalised Gifts Shop
We’re very sorry to hear that you are disappointed with your order. We always aim to provide clear and accurate product information, so we apologise for any frustration caused. Please can you provide your order number so we can look into this further for you.
This is my second order and everything…
This is my second order and everything was very prompt and a quick delivery service too. Would highly recommend anyone to order. Lovely gifts and ideas!
Thanks Gillian
5 May 2026
Unprompted review
Reply from Personalised Gifts Shop
Thank you so much for your lovely review, Gillian. We’re delighted to hear you were happy with your second order. It means a lot to us that you would recommend us, and we’re so pleased you love our gifts and ideas.
Great product
Great product, unfortunately first was broken in transit but the team were lightning fast in replying and sending out a second product.
Outstanding customer service
24 April 2026
Unprompted review
Reply from Personalised Gifts Shop
Thank you so much for your kind words. We are really sorry the first item arrived damaged, but we are glad we could resolve it quickly for you. It means a lot to hear that you were happy with both the product and our service.
Excellent service
Excellent service, and was very professional with an item that I had an issue with,
Would definitely shop with them again
30 April 2026
Unprompted review
Reply from Personalised Gifts Shop
Thank you so much for your kind words. We are really pleased we could help resolve the issue for you and that you were happy with the service. We look forward to welcoming you back again soon.
Absolutely outstanding service and…
Absolutely outstanding service and quality items. Great selection of products which are personalised and delivered amazingly fast. Brilliant customer service and regular updates on your order. I honestly can’t recommend this company enough!
29 April 2026
Unprompted review
Reply from Personalised Gifts Shop
Thank you so much for your kind words. We are really pleased to hear that you were happy with both the products and the service, and that everything arrived quickly. Your feedback means a lot to us and we truly appreciate your recommendation.
Outstanding
Outstanding, fast turn around and very understanding and helpful. Will definitely be using again
27 April 2026
Unprompted review
Reply from Personalised Gifts Shop
Thank you so much for your kind words, we really appreciate your feedback. We’re delighted to hear you were happy with the service and look forward to helping you again in the future.
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