From ordering this company were helpful they engraved a vase for my sisters 70th Birthday. The engraving was beautiful. Hiccup with the delivery service which was not the company's fault they did... See more
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I have been a customer of PGS for many years and wouldn't go anywhere else. Their range of products is amazing with many different variables for the same item so birthdays, weddings, retirement etc... See more
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Excellent product. Beautifully made and super fast delivery. Looks way more expensive than what it cost. Lovely anniversary present for our friends whom I am sure will be delighted. So worth getti... See more
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I have been a faithful customer of PGS for many years. Their range of products are superb and together with such amazing prices and such beautifully engraved gifts, I never go anywhere else. All order... See more
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Company details
About Personalised Gifts Shop
Written by the company
Created By You, Made By Experts
Personalised Gifts Shop has it all covered; from Birthday Gifts to Wedding Gifts, Anniversary Gifts to Christmas Gifts, you'll find tons of joyful and unforgettable Personalised Gifts for all tastes and budgets in just a few clicks. All our gifts are customised and dispatched by experts almost the same day, with a next-day delivery option always available. 95% of our customers were delighted with our custom-made gifts & the shopping experience! Go on, read some of our happy customers' reviews :)
Personalised Gifts Shop has it all covered; from Birthday Gifts to Wedding Gifts, Anniversary Gifts to Christmas Gifts, you'll find tons of joyful and unforgettable Personalised Gifts for all tastes and budgets in just a few clicks. All our gifts are customised and dispatched by experts almost the same day, with a next-day delivery option always available. 95% of our customers were delighted with our custom-made gifts & the shopping experience! Go on, read some of our happy customers' reviews :)
Contact info
UNIT A1 BAIRD COURT, NN8 6QJ, Wellingborough, United Kingdom
- ask@personalisedgiftsshop.co.uk
- www.personalisedgiftsshop.co.uk
4.3
Excellent
4k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
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My 2 Personalised vases arrived and…
My 2 Personalised vases arrived and They are Absolutely beautiful. First class prompt delivery within a few days , well packaged and The engraving is stunning.
Absolutely Beautiful gift for any occasion. Personalised to your choice at an amazing price . Thank-you so much .
23 April 2026
Unprompted review
Reply from Personalised Gifts Shop
Thank you so much for your lovely feedback. We are really pleased to hear that you are happy with your personalised vases and that they arrived quickly and in perfect condition. It means a lot to know you’re happy with the engraving and overall quality, and we truly appreciate your recommendation.
E xcellent service
I ordered a item which unfortunately was not delivered by the courier not the companies fault on contacting the company they sorted it out straight away resent the package which i received the next day the company could not of done more to sort the problem out we were very pleased out the person we had ordered the item for was very happy when they received it and said it was better than expected i would recommed this company and would order from them again.
21 April 2026
Unprompted review
Reply from Personalised Gifts Shop
Thank you so much for your kind words and for taking the time to share your experience. We’re really pleased we could resolve the issue quickly for you and that the replacement arrived safely. It’s lovely to hear that the gift was well received and even exceeded expectations. We truly appreciate your recommendation and look forward to helping you again in the future.
This company went above & beyond…
This company went above & beyond getting my order to me very quickly. I am very pleased with the personalised gifts I ordered and I rate the company highly.
20 April 2026
Unprompted review
Reply from Personalised Gifts Shop
Thank you so much for your kind words. We are really pleased to hear that you were happy with both the service and your personalised gifts, and that your order arrived quickly. We truly appreciate your support and hope to see you again soon.
Great service and quality
The aprons I bought were of excellent quality and I especially love a pocket in an apron - so useful. The order was delivered very quickly and the wording I requested was perfect.. Staff very helpful too.
21 April 2026
Unprompted review
Reply from Personalised Gifts Shop
Thank you so much for your lovely feedback. We’re really pleased to hear you’re happy with the quality of the aprons and that the pocket has been so useful. It’s great to know your order arrived quickly and that the personalisation was just right. We truly appreciate your kind words about our team as well.
Ordered 3 personalised gifts over a…
Ordered 3 personalised gifts over a week ago, which were meant for my husband’s birthday which is in a couple of days now. They emailed me yesterday saying my parcel was sent back to them and they want more money to resend it to me. What a bunch of jokers. Total scammers. I am so disappointed. Now I’ll have to order from elsewhere and it’s too late for it to come in time for his birthday now
12 April 2026
Unprompted review
Reply from Personalised Gifts Shop
We’re really sorry to hear about your experience and understand how frustrating this must be, especially with your husband’s birthday so close. Rest assured that we have already arranged for your parcel to be resent free of charge, and it is now on its way to you. Once again, we apologise for the inconvenience caused and hope it reaches you in time.
Excellent company, great customer service.
I ordered a personalised water bottle for my husband. The first one dispatched fine but the delivery company messed up and I did not receive the correct parcel. As soon as I contacted PGS they organised for a replacement to be sent which I received in the same week. Once it arrived it was fantastic, looked really good and my husband was very happy with the gift. I cannot recommend this company enough - they are courteous and professional and I will definitely be ordering from them again.
13 April 2026
Unprompted review
Reply from Personalised Gifts Shop
Thank you so much for your kind review. We’re really sorry again for the initial delivery issue, but we’re so pleased we could get a replacement to you quickly and that you were happy with the final product. It means a lot to hear your husband loved his gift, and we truly appreciate your support.
Placed an order and it was delivered 2…
Placed an order and it was delivered 2 days later! All items were personalised and high quality. I ordered 2 glasses, 2 mugs and a wooden tea board. It was all wrapped up very well and nothing was broken. I’m very happy with my purchase and will definitely use this company again
25 October 2025
Unprompted review
Reply from Personalised Gifts Shop
Thank you so much for your lovely review. We are really pleased to hear that your order arrived quickly and that you were happy with the quality and packaging of your items. It means a lot to us that you would choose to shop with us again, and we look forward to creating more personalised gifts for you in the future.
Couldn't be so please with the many product's I have received
Quality of my gifts are 100% .Customer service is one of the best I've had to communicate with ..Thank You for sorting out my mistake with the cushion cover I missed ...My son will love the gifts his children will hand to him Fathers Day .Thanks
13 April 2026
Unprompted review
Reply from Personalised Gifts Shop
Thank you so much for your lovely feedback. We are really pleased to hear you were happy with the quality of your gifts and that our team could help with your cushion cover. It means a lot to us, and we hope your son loves his Father’s Day presents.
Great company and lovely gifts
Great company, part of my order didn’t come in the first delivery, but they sent it out a second delivery straight away great high quality items and very kind and helpful customer service, highly rate them.
10 April 2026
Unprompted review
Reply from Personalised Gifts Shop
Thank you so much for your lovely feedback. We are really pleased to hear that you are happy with the quality of your items and that our team was able to resolve things quickly for you. Your kind words mean a lot to us.
Lovely product speedy service
Lovely product, quickly produced and delivered. Well packaged. Would definitely recommend and use again.
10 April 2026
Unprompted review
Reply from Personalised Gifts Shop
Thank you so much for your kind words. We are really pleased to hear that you were happy with the product and the service you received. We truly appreciate your recommendation and hope to see you again soon.
Would highly recommend
Would highly recommend, good quality and very fast dispatch and delivery. Many thanks to Charlotte who helped with my query.
8 April 2026
Unprompted review
Reply from Personalised Gifts Shop
Thank you so much for your kind words and recommendation. We are really pleased to hear you were happy with the quality and speedy delivery, and we will be sure to pass your lovely feedback on to Charlotte.
Very professional company to deal with
Very professional company to deal with.
Had a delivery issue which was promptly dealt with and resolved.
Highly recommend and will use again.
6 March 2026
Unprompted review
Reply from Personalised Gifts Shop
Thank you so much for your kind words. We are really pleased to hear that the issue with your delivery was resolved quickly and that you were happy with the service you received. We truly appreciate your recommendation and look forward to helping you again in the future.
Fantastic customer care
After a mess up from myself, typing my email incorrect, customer service, Charlotte, were brilliant, resolving the problem as quick as my flower vase arriving on the door step, the item is perfect for my mums 80th birthday and would highly recommend this company for their products and customer care, here’s to my next order.
Karen & Rob
30 March 2026
Unprompted review
Reply from Personalised Gifts Shop
Thank you so much Karen and Rob for your lovely review. We are really glad Charlotte was able to help get everything sorted quickly, and that the vase arrived in time for such a special occasion. It means a lot to hear you would recommend us, and we look forward to your next order.
Awful company
Awful company, do not purchase anything from them!! I paid £4.99 for express delivery (website states 1-2 days delivery) I’m currently on day 3 and still no parcel. Poor customer service… they weren’t interested… just stated “sometimes there can be delays outside of anyone’s control.” Not good enough.
1 April 2026
Unprompted review
Reply from Personalised Gifts Shop
We are really sorry to hear about your experience and the frustration this has caused. As our products are made to order, we do advise on our website that there is a processing time before orders are dispatched. Having reviewed your order, we can see that it was dispatched within the advertised timeframe and delivered the following day in line with the delivery service selected. That said, we do appreciate your feedback.
Lovely cup
Lovely cup. There was a slight issue with delivery but was sorted swiftly by the team. Thank you x
23 March 2026
Unprompted review
Reply from Personalised Gifts Shop
Thank you so much for your kind words. We’re really pleased you love the cup, and we appreciate your patience while we sorted the delivery issue. It means a lot to us that you took the time to share your experience.
When my original order arrived the was…
When my original order arrived the was a small piece of damage to the corner of the box I reported this to PGS and they immediately rectified by replacing the box which arrived the very next day
Excellent service from Charlotte would certainly recommend this company
21 March 2026
Unprompted review
Reply from Personalised Gifts Shop
Thank you so much for taking the time to share your feedback. We are really pleased to hear that Charlotte was able to resolve this quickly for you and that you were happy with the service provided. Your kind words and recommendation mean a great deal to us.
Excellent service
Ordered Friday morning and delivered Saturday morning, fantastic service
20 March 2026
Unprompted review
Reply from Personalised Gifts Shop
Thank you so much for your kind words. We are really pleased to hear that your order arrived quickly and that you were happy with the service. We truly appreciate your support and hope to see you again soon.
Fabulous embroidered aprons
I stupidly tried to order just before Chirstmas. . . I was asked to try in the New Year, which was expected really. I remembered recently and placed an order. I supplied art work and this lovely company came back with mock ups. Inside the week, my aprons were embroidered, sent and arrived! A marvel really. The aprons look fabulous and I'm so impressed. It's great to know I have a go to place for embroidered logo items like this. Would highly recommend.
20 March 2026
Unprompted review
Reply from Personalised Gifts Shop
Thank you so much for your kind words and for coming back to place your order with us. We’re really pleased to hear you were happy with the mock ups, turnaround time and the finished aprons. It means a lot to know you would recommend us, and we look forward to helping you again in the future.
Excellent service and fabulous…
Excellent service and fabulous products.
Used many times and always had the same great service.
Fast delivery, great products and very helpful staff.
9 March 2026
Unprompted review
Reply from Personalised Gifts Shop
Thank you so much for your kind words and continued support. It really means a lot to us that you have chosen to shop with us multiple times and had such a positive experience on each occasion. We are delighted to hear you are happy with our products, delivery and service, and we look forward to helping you again in the future.
Alison
I've used this company for years, always quality products, Brilliant customer service.
Needed my order in a hurry, they sorted my problem for me.
Products have been of good quality and great value for money. Prompt reply when I've needed to contact them.
Tracking system works well.
Highly recommend.
19 March 2026
Unprompted review
Reply from Personalised Gifts Shop
Thank you so much for your kind words and for your continued support over the years. We are really pleased to hear that you are happy with the quality of our products and our customer service. It is always our aim to help wherever we can, especially when things are needed in a hurry. Your recommendation means a great deal to us.
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