PMUK Reviews 

370
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the supportive staff and helpful guidance that make the matchmaking journey deeply personal, structured, and focused on meaningful growth. People deeply appreciate the high quality of candidates, noting that the thorough discovery process ensures thoughtful and compatible introductions for everyone involved in the search. Some reviewers were not happy with the matching criteria alignment, describing instances of unhelpful coaching sessions, missed appointments, and frustrating scheduling delays. A few customers also felt that communication became difficult, unhelpful, and defensive when discussing program fees or specific personal preferences.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing the team as exceptionally dedicated, caring, and... See more

Service

People report positive experiences with service, highlighting high quality, personalized attention, and... See more

User experience

Consumers find user experience to be very positive, highlighting a thoughtful, structured, and personalized... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting a dedicated and... See more

Quality

Users describe satisfaction with quality, highlighting a personalized, unique, and heart-centred approach.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot say enough good things about PMUK and the Founder, Naseem. The matchmaking process can sometimes feel overwhelming, but my sessions with Naseem have been nothing short of wonderful and heart... See more

Company replied

Rated 5 out of 5 stars

I didn’t find my husband through this process but the advice, guidance and support Aunty Naseem gave me lead me to finding the perfect man alhamdulillah. The process of Personal Match has guided me to... See more

Rated 5 out of 5 stars

I was previously quite sceptical of these sorts of services, but Auntie Naseem has blown me away. She genuinely cares and gets as invested in your future happiness as any blood relative. On to... See more

Company replied

Rated 5 out of 5 stars

My journey has been nothing but excellent. From discovering my likes and dislikes to meeting matches, the team has been super supportive. The programme is clear and structured which guide you throu... See more

Company replied


Company details

  1. Dating service

Written by the company

Personal Match UK is a Personalised Muslim Marriage Service based within the UK. We have matched just over 4000 clients which averages out to a wedding every 4 days. We understand your needs and only take you on as a client if we are confident that we have suitable matches for you. Whilst you are busy living your life and spending quality time with family, we are working full time to find you a suitable partner.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

370 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(370)

34 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Recommend!

I was definitely unsure about signing up to a matchmaking service at first, but once I did, the team quickly put me at ease. They clearly explained each step of the process, were always available to answer questions, and communication throughout has been excellent. After completing the Discovery Stage, I’m now in the early stages of meeting my matches. The process is incredibly thorough and encourages real reflection on your intentions, criteria, and mindset—helping you become more open-minded but also intentional. So far, all of my matches have been professional and friendly and are genuinely nice people to talk to. The ongoing support from the team, both before and after matching, has been great in building confidence, improving conversations, and understanding both myself and others better. I’d definitely recommend it!

23 May 2025
PMUK logo

Reply from PMUK

Thank you so much for your kind and thoughtful feedback. It really means a lot to us that you’ve taken the time to share your experience so far.

We completely understand that taking the first step can feel uncertain, so to hear that you felt supported and at ease early on is truly heartening. Your openness to reflect, grow and trust the process is exactly what makes this journey meaningful not just in finding a match, but in deepening your own clarity and confidence along the way.

We’re so pleased to hear that your experience with your matches has been positive and that our team’s support has been helpful at each stage. InshaAllah, may this journey continue to bring goodness, growth, and the right connection at the right time.

JazakAllah khair again for your trust. We’re here every step of the way.

Rated 5 out of 5 stars

Hello I’m still with personal match uk…

Hello I’m still with personal match uk have been for a few months now working on my confidence . Working with nasreen baj has been an experience the team are experienced to find a good match for you . Before finding a match we go through coaching this has helped my confidence . Their is progress still to go for me but we are getting their . Baby steps !:)

13 May 2025
Unprompted review
PMUK logo

Reply from PMUK

Thank you so much for your heartfelt words and for sharing your experience! It’s truly an honor to be part of such an important chapter in your life. I’m so glad I could offer support and guidance throughout your journey.

Rated 5 out of 5 stars

Excellent service …

I’ve had an excellent experience with the professional matchmaking service, and I can’t speak highly enough of Aunty Naseem. From the very beginning, she has been warm, understanding, and incredibly thoughtful in her approach. The clients she selects are genuinely well-matched and serious, which makes the whole process feel respectful and purposeful.

So far, the journey has been smooth and very encouraging. Aunty Naseem clearly puts a lot of care and attention into every match, and it really shows. I would definitely recommend her services to anyone looking for a meaningful and guided matchmaking experience.

15 May 2025
Unprompted review
PMUK logo

Reply from PMUK

Thank you so much for your kind words I really appreciate it. It’s been lovely supporting you on this journey and I’m glad to hear the experience has felt encouraging and meaningful for you.

I always aim to handle each match with thought and care, so it’s reassuring to know that came across. May Allah continue to guide you and bring the right person into your life at the right time.

I’m here whenever you need, InshaAllah.

Warm regards,
PMUK TEAM

Rated 5 out of 5 stars

Absolutely fantastic course

Absolutely fantastic course, extremely beneficial and very insightful working towards milestones that are achievable and realistic.
At the beginning of the course I had a vague idea of where I wanted to be, but how to get there was a challenge. Working with my coach sister Nas she helped to guide and navigate me around these challenges and have realistic expectations from potential candidates and work towards real achievable goals.
I honestly am greaful for the experience and appreciate the journey along the way and its been a real eye opener and enjoyable at the same time. Highly recommended

15 May 2025
Unprompted review
PMUK logo

Reply from PMUK

Thank you so much for your beautiful message. It truly means a lot to hear how much the course has impacted you.

I’m so glad the journey gave you both clarity and confidence, and that together we were able to map out a path that felt real and achievable for you. It’s been an absolute pleasure working with you — your openness, self-awareness, and willingness to grow made all the difference.

Alhamdulillah for the progress and insights along the way, and I’m so proud of how far you’ve come. May Allah continue to guide your steps and bring ease and barakah to all that lies ahead. It was a blessing to be part of this chapter with you.

Warmest du’as always,
PMUK TEAM

Rated 5 out of 5 stars

An excellent personally tailored and…

An excellent personally tailored and bespoke match making service. Gauranteed peace of mind and personal experience especially made for each and every client. High quality interaction with your personally chosen personal matchmaker. Gauteenteed satisfaction

20 April 2025
Unprompted review
PMUK logo

Reply from PMUK

Thank you so much for your kind words and lovely feedback. We're truly grateful for your trust in our service. At Personal Match, we’re committed to offering a thoughtful and bespoke experience where every individual feels genuinely seen, supported and prioritised.

It means a lot to know that the care and personal touch we put into each match is felt and appreciated. InshaAllah, we’ll continue to walk this journey with you every step of the way and remain dedicated to helping you find the meaningful connection you deserve.

Thank you again for being a part of the PM family.

Rated 2 out of 5 stars

Disappointment

In my first review of the service I was exceptionally pleased and I would not change any of that which I said. Today, I really have felt a heavy heart after having to chase up feedback from a face to face meeting that happened nearly a month ago and not knowing how long the team have known this information and what would have happened/how long would have waited for it to happen if I did not use my initiative. Time is of essence and I literally felt like I was left hanging off the shelf. This is not meant to be an emotional process but I also feel like it would be helpful to be a bit more sensitive in delivering feedback.

12 March 2025
Unprompted review
PMUK logo

Reply from PMUK

Salaam,

We sincerely apologise for the delay. We had scheduled a call with you to share your match’s feedback, but unfortunately, his response was delayed and has only just come through due to Ramadan. During this time, our team was also working reduced hours in preparation for Ramadan, which may have further contributed to the delay.

I truly appreciate your patience and understanding. We have genuinely enjoyed working with you and look forward to continuing to support you in finding your partner, In Shaa Allah.

Please do let us know if there’s anything else we can assist with.

PMUK TEAM

Rated 5 out of 5 stars

I've been with Personal Match and can't…

I've been with Personal Match and can't fault them the team Naseem CEO , Nadia and Hafsah are incredibly very supportive
Also learnt so much with the ongoing advice
Thank you so much PM for helping me looking for a partner

20 February 2025
Unprompted review
PMUK logo

Reply from PMUK

Thank you so much for your heartfelt words and for sharing your experience! It’s truly an honor to be part of such an important chapter in your life. I’m so glad I could offer support and guidance throughout your journey. Your kind feedback means so much to me and motivates me to continue serving with sincerity and compassion. Wishing you every happiness and success as you move forward, InshaAllah!

Rated 5 out of 5 stars

The topics covered were varied


The topics covered were varied, all very useful. Very comfortable environment, a safe space to be open without being judged.

15 February 2025
Unprompted review
PMUK logo

Reply from PMUK

.

Rated 5 out of 5 stars

Nadia is a wonderful person who has…

Nadia is a wonderful person who has really helped support my journey. She is highly professional, very switched on, and committed to helping her clients. I completely trust her and look forward to continuing my journey with her support and expertise.

23 January 2025
Unprompted review
PMUK logo

Reply from PMUK

Thank you so much for your kind words and trust—it truly means a lot. It’s an honour to be part of your journey, and I deeply appreciate your openness and commitment to the process. Supporting you in finding the right path is something I take to heart, and I’m grateful for the opportunity to walk alongside you. InshaAllah, I look forward to continuing this journey together, ensuring it remains meaningful and fulfilling for you. Wishing you the very best every step of the way!

Rated 5 out of 5 stars

Professional and tailored service!

Professional and tailored service!

The team are so lovely to work with, they really took their time in trying to understand what it was that I was looking for in a potential partner, even when I wasn't entirely sure of that myself. They are so supportive and put so much time and effort in with me to make sure I was aware of how the match-making process works, the time scale of the process and going through any questions I had thoroughly.

The have been connecting me with like-minded and professional matches and have put me at ease through navigating this journey, I cannot recommend them enough, I am really thankful for the commitment and dedication of the team.

Thank you!

23 January 2025
Unprompted review
PMUK logo

Reply from PMUK

Thank you so much for your kind words and thoughtful feedback! It truly means a lot to us to know that you’ve felt supported and understood throughout this journey. We know that finding the right partner is a deeply personal process, and we’re honoured to be part of it, guiding you every step of the way.

Your trust and openness have made it a pleasure to work with you, and we’re so pleased to hear that our efforts have helped put you at ease. InshaAllah, we look forward to continuing to support you in finding a meaningful and compatible match.

Wishing you every success and happiness—thank you again for your recommendation and kind appreciation! 😊✨

Rated 5 out of 5 stars

Working with Nadia (Personal Match)

During the rollercoaster journey of meeting potential matches for marriage, Nadia has always been a calming presence and always a pleasure to speak to. She has been a big help in providing the right questions for me to ask my match, relaying feedback from meetings with the utmost compassion, and always around to lend an ear even throughout her busy schedule. It has been a pleasure to have met her through this journey.

1 January 2025
Unprompted review
PMUK logo

Reply from PMUK

Thank you so much for your heartfelt words and for sharing your experience! It’s truly an honor to be part of such an important chapter in your life. I’m so glad I could offer support and guidance throughout your journey. Your kind feedback means so much to me and motivates me to continue serving with sincerity and compassion. Wishing you every happiness and success as you move forward, InshaAllah!

Rated 5 out of 5 stars

Nadia is extremely personable and…

Nadia is extremely personable and responsive. She listens well to truly understand and create a reassuring solution. An absolute talent and star!

1 January 2025
Unprompted review
PMUK logo

Reply from PMUK

Thank you so much for your kind and thoughtful words! It truly means a lot to me that you felt supported and reassured. I'm so grateful for the opportunity to work with you and help in any way I can. Your feedback motivates me to continue doing my best. Wishing you all the best always! 😊

Rated 5 out of 5 stars

Asslaamulaikum,

Asslaamulaikum,

I would firstly like to thank Allah swt for connecting myself with Baji Naseem and Nadia and their lovely respective colleagues in the team at Personal Match.

I have been immensely impressed, grateful and humbled to be part of this matrimonial process and can only praise both Baji Naseem and Nadia for their unique leadership style, dedication, commitment and the high standard of excellence in their professionalism in their work and their warm approach towards achieving results in the alignment of suitable professional marital potential matches for myself and my female matches.

I love the whole process in Personal Match, doing the right due diligence in the 6 weeks process before matches are then complied by Personal Match to start the match process which provides such peace of mind to me in knowing that my matches are all genuine and authentic in their entirety with liking my profile and myself being given the opportunity to see if my matches match with me for marriage purposes which so far I have been very impressed with whom I have been able to communicate with and the further female matches I am to communicate with in the near future in shaa Allah.

May Allah swt bless both Baji Naseem and Nadia with the best of intentions and best of everything in this life and the next Ameen.

Keep up the amazing work you are doing in fulfilling what is an Islamic sunnah in matching our Muslim brothers and sisters in finding our marital partners in a halal process.

Jazak Allah Khair.

Omar

27 December 2024
Unprompted review
PMUK logo

Reply from PMUK

Asalamu Alaykum Wa Rahmatullahi Wa Barakatuh,

JazakAllah Khair for your kind and heartfelt message. Alhamdulillah, we are truly honored to assist you in this sacred journey and grateful for your trust in our process. Your appreciation means so much to us and inspires our team to continue striving for excellence.

May Allah (SWT) guide you to what is best for your Deen, Dunya, and Akhirah, and bless you with a partner who brings barakah and peace into your life. Ameen.

Warm regards,
Naseem, Nadia, and the Personal Match Team

Rated 5 out of 5 stars

Great service!

Personal Match Uk is by far the best platform for any Muslim in the UK to find a partner as they provide you with a service which enables you to grow and develop while enabling you to challenge yourself in a healthy way. They also encourage you to want to improve and develop in all aspects of life whilst guiding you through the process of finding a compatible partner. - HM

15 December 2024
Unprompted review
PMUK logo

Reply from PMUK

Thank you for your kind words It makes us so happy to see your progress warms our heart that we have been able to help you Thank you so much for putting all the effort and commitment to the process. Looking forward to seeing you move on with your life InshaAllah

Rated 5 out of 5 stars

My experience with Personal Match UK…

My experience with Personal Match UK has been outstanding. The quality of matches has been exceptional, with profiles that perfectly aligned with my values and preferences. The discovery phase was incredibly helpful, allowing me to connect with potential matches on a deeper level. What truly stands out is the team—they are not only personable and warm, making you feel like you’re speaking to family, but their expertise is evident in every interaction. You can clearly tell how experienced they are and how well they know what they’re doing. Their professionalism, combined with their personal touch, made the process seamless and enjoyable. I highly recommend Personal Match UK to anyone seeking meaningful and compatible connections.

27 September 2024
Unprompted review
PMUK logo

Reply from PMUK

Thank you for sharing your experience with PMUK. We're delighted to hear that your "marriage search journey" has been positive and that our coaching sessions provided valuable insights into your personal goals and expectations. Our team strives to create a supportive and friendly environment for all our clients, and it's rewarding to know we could contribute positively to your journey. We appreciate your kind words and are here to support you every step of the way.

Rated 5 out of 5 stars

Great experience!

It’s been an absolute pleasure being able to work alongside Naseem and her team. They clearly take the time and effort to get to know you as an individual.

The process of finding a suitable spouse for marriage isn’t easy. However, PMUK make it possible by taking care of all the nitty gritty. They do this by providing a tailored platform; which is carefully monitored but at the same time allowing you to have your say.

The sessions prior to the meetings really allow you to understand yourself and help navigate your thoughts and misconceptions.

I’d highly recommend to join and discover further about yourself and what you’re looking for.

16 November 2024
Unprompted review
PMUK logo

Reply from PMUK

Thank you for your kind words It makes us so happy to see your progress warms our heart that we have been able to help you Thank you so much for putting all the effort and commitment to the process. Looking forward to seeing you move on with your life InshaAllah

Rated 2 out of 5 stars

Final review post previous feedback

So since my last review - I said I would update as the service offered to rectify some of the challenges and poor service I expressed as a paying customer.

It’s suffice to say, unfortunately, the service has been immeasurably worse. Since my last review, there were a few phone calls from Naseem but again, the feeling was she wasn’t invested in me as a person. She had the same lines she used all the time and maybe this is a sales tactic but It wasn’t working on me.

In fact I found myself having more meetings with Naseem than men, I didn’t sign up for this.
In the end I just decided not to have the calls anymore . There is only so much I can regurgitate to then realise nothing has been taken on board and I feel I am being judged. Exhausting to say the least and in the end I know what I bring to the table.

As time went on I found it cheeky to advertise a new service ( halal hearts ) they have been working on than actually provide me with a better standard on the existing service I had paid for.

One communication with the service was a match they brought to me in July 24 a chap from America to which I was open to chat to & have heard nothing back from (now nov24) . Now unless they have travelled by foot to America to arrange this meeting , I’ll give them the benefit of the doubt as they probably still on route …..

However, to my surprise after total silence, I was sent a profile (Nov 24). The Islamic denomination of this match was not of mine so as a professional matchmaker i was surprised to have received this after I stated mine.
There was and I quote “not strict in practice” message from the service about the potential user. I found that highly insulting on the person behalf. Given their profile stated how proud they were of their heritage, culture and devoted to their faith practice.

So after giving the service another chance , I’m bitterly disappointed, the service progressively declined and excuses even worse. From a female perspective, I would encourage them to value women’s worth more and not make them feel like they don’t have any options.

The organisation seems to have a market which works for them and they should focus on this (25-35/40) and being honest to those who don’t fit the bill is a more ethical and honourable thing to do. It’s okay to say no, people will respect you more for this than spin people and insult their intelligence.

I would encourage people to really ask the questions before signing up.

9 November 2024
Unprompted review
PMUK logo

Reply from PMUK

We appreciate you taking the time to share your perspective with such detail. It’s clear that some aspects of the experience haven’t met your expectations, and I completely understand how important it is for you to feel supported in this journey.

While I aim to maintain a high standard of care and communication, I can see that there may have been differences in how our approach aligned with your expectations. We strive to balance each client’s unique needs with a structured process, and at times this may not resonate with everyone’s ideal approach.

In terms of matches and communication, our goal is always to keep clients well-informed and confident in the process, even though outcomes and responses from potential matches can sometimes take longer than anticipated.

Your feedback on clarity and alignment with preferences is especially helpful, as we’re always evolving to serve clients more effectively. I truly value your input—it’s invaluable as we continue to improve our approach. Thank you again for sharing this with me.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look