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Pesa Reviews 

731
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 666 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the excellent service, highlighting the company's reliability, trustworthiness, and efficiency in handling transactions. Many find the platform and app user-friendly, making money transfers easy and seamless. Reviewers consistently appreciate the competitive and often superior exchange rates offered, along with the swift and hassle-free delivery of funds. However, some customers also noted occasional issues with payment processing. Specifically, some people experienced delays in funds reaching the recipient's account or reported instances where transfers were not delivered at all.

What people talk about most

Service

Users describe positive interactions with service, highlighting its reliability, speed, and good exchange... See more

Payment

Customers consistently note ambiguous experiences with payment, with some reviewers praising fast and smooth... See more

User experience

Clients share positive opinions on user experience, with many describing it as seamless, swift, and reliable... See more

Application

Reviewers mention positive feedback about the app, with many praising its trustworthiness, competitive rates,... See more

Price

People report positive experiences with pricing, with many reviewers highlighting competitive and often... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The renewed level of security put in place is great. However, OTPs arrive late and creates confusion when one resends cos it skips due to the multiple times when one is in a hurry to make a quick tra... See more

Company replied

Rated 4 out of 5 stars

It pays max exchange rates but sometimes delays the overall process for 4 to 5 days. Happened to me twice. But overall good experience

Company replied

Rated 4 out of 5 stars

This application is good but you people don’t keep to your promises,you said if I invite person,you will reward,I have invited more than 3 people who constantly use this app but no reward,fake promise... See more

Company replied

Rated 5 out of 5 stars

I love and appreciate the services. Money transferred with no hitches every time. Good rates. But? I'm still not satisfied with the customer services. Up until now my notifications about offers and ra... See more

Company replied


Company details

  1. Financial Institution

Written by the company

Pesa is a global money transfer platform that makes sending and receiving money across 60+ countries instant, free, and secure (includes Ghana, India, Mexico, Nigeria, Cameroon and more) With real-time competitive exchange rates and support for multiple currencies (CAD, USD, EUR, GBP, NGN) in one account. Whether you're in Canada, the US, EU, UK, or Nigeria, Pesa lets you pay bills, support loved ones, and earn bonuses on payments and referrals, all while keeping your money moving with you.


Contact info

Send money to 60+ countries

Use code TRUSTPESA for cashback on your first transfer. T&Cs Apply!

4.3

Excellent

TrustScore 4.5 out of 5

731 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

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4.3

All reviews

(731)

669 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

the company is trying ,but God help you…

the company is trying ,but God help you ,you have issue during the weekend the response and issue resolution is very terrible

6 November 2025
Pesa logo

Reply from Pesa

Hello Johnson,

Thank you for your honest feedback and for acknowledging the progress we are making. We are sorry to hear that you experienced delay during the weekend.

We appreciate your patience and hope to provide you with a much better experience going forward.

Thank you for choosing Pesa.

Rated 5 out of 5 stars

Great customer service

Great customer service, prompt customer delivery, swift transfers

24 June 2026
Pesa logo

Reply from Pesa

Hello Ifeanyichukwu,

We're so happy you had a great experience with our service.

Thank you for choosing Pesa.

Rated 5 out of 5 stars

Fast transactions

They have a very fast transaction and are available anytime to resolve any issue with transactions

25 June 2026
Pesa logo

Reply from Pesa

Hello Idowu,

We are so glad you had a great experience with our fast transactions and support. We appreciate your feedback.

Thank you for choosing Pesa.

Rated 1 out of 5 stars

Shit happened

24 June 2026
Pesa logo

Reply from Pesa

Hello Ikenna,

We are sorry to hear you had a negative experience with us. We would like to understand what went wrong so we can make it right.

Please reach out to us directly at support@pesa.co with your account details and we will do our best to resolve your concern promptly.

Thank you for choosing Pesa

Rated 5 out of 5 stars

Funding my wallet and completing the…

Funding my wallet and completing the exchange were quick and seamless all within 5minutes.

24 June 2026
Pesa logo

Reply from Pesa

Hello Joseph,

We're so glad you had such a quick and seamless experience with us. We appreciate your kind words.

Thank you for choosing Pesa.

Rated 5 out of 5 stars

Awesome

Awesome
Great
Satisfying
Dependable
Quick
Fast
Reliable

19 June 2026
Pesa logo

Reply from Pesa

Hello June,

We are so happy to hear you had such a positive experience with us. Your kind words mean a lot.

Thank you for choosing Pesa.

Rated 1 out of 5 stars

I dont wish to share my experience as I…

I dont wish to share my experience as I feel I was treated unfairly, but this is in the past and ive moved on

18 March 2026
Pesa logo

Reply from Pesa

Hello Jill,

Thank you for taking the time to leave a review. We are truly sorry you felt treated unfairly and we respect your decision not to share the details.

Please know that every customer experience matters to us, and we are always working to do better. Should you ever wish to share more or give us another chance, we would welcome that opportunity.

Thank you for choosing Pesa.

Rated 5 out of 5 stars

I love and appreciate the services

I love and appreciate the services. Money transferred with no hitches every time. Good rates. But? I'm still not satisfied with the customer services. Up until now my notifications about offers and rates is still not restored. I have made a complaint more than 3times and nothing has been done. Work on training your staff members to fit Western standard.

23 June 2026
Pesa logo

Reply from Pesa

Hello Yemi,

We appreciate your positive feedback on our transfer services and rates. We sincerely regret that your notifications are still not restored despite your complaints. This is currently being investigated and feedback will be provided as soon as possible.

Thank you for choosing Pesa.

Rated 5 out of 5 stars

Competitive rate

Competitive rate. Seamless service

25 June 2026
Pesa logo

Reply from Pesa

Hello Joseph,

We are happy you enjoyed our service. Thank you for your kind words.

Thank you for choosing Pesa.

Rated 5 out of 5 stars

Quick and accessible

Quick and accessible

25 June 2026
Pesa logo

Reply from Pesa

Hello Isidore,

We're happy to hear that you had such a great experience with us so far.

Thank you for choosing Pesa.

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