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Pesa Reviews 

731
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 666 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the excellent service, highlighting the company's reliability, trustworthiness, and efficiency in handling transactions. Many find the platform and app user-friendly, making money transfers easy and seamless. Reviewers consistently appreciate the competitive and often superior exchange rates offered, along with the swift and hassle-free delivery of funds. However, some customers also noted occasional issues with payment processing. Specifically, some people experienced delays in funds reaching the recipient's account or reported instances where transfers were not delivered at all.

What people talk about most

Service

Users describe positive interactions with service, highlighting its reliability, speed, and good exchange... See more

Payment

Customers consistently note ambiguous experiences with payment, with some reviewers praising fast and smooth... See more

User experience

Clients share positive opinions on user experience, with many describing it as seamless, swift, and reliable... See more

Application

Reviewers mention positive feedback about the app, with many praising its trustworthiness, competitive rates,... See more

Price

People report positive experiences with pricing, with many reviewers highlighting competitive and often... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The renewed level of security put in place is great. However, OTPs arrive late and creates confusion when one resends cos it skips due to the multiple times when one is in a hurry to make a quick tra... See more

Company replied

Rated 4 out of 5 stars

It pays max exchange rates but sometimes delays the overall process for 4 to 5 days. Happened to me twice. But overall good experience

Company replied

Rated 4 out of 5 stars

This application is good but you people don’t keep to your promises,you said if I invite person,you will reward,I have invited more than 3 people who constantly use this app but no reward,fake promise... See more

Company replied

Rated 5 out of 5 stars

I love and appreciate the services. Money transferred with no hitches every time. Good rates. But? I'm still not satisfied with the customer services. Up until now my notifications about offers and ra... See more

Company replied


Company details

  1. Financial Institution

Written by the company

Pesa is a global money transfer platform that makes sending and receiving money across 60+ countries instant, free, and secure (includes Ghana, India, Mexico, Nigeria, Cameroon and more) With real-time competitive exchange rates and support for multiple currencies (CAD, USD, EUR, GBP, NGN) in one account. Whether you're in Canada, the US, EU, UK, or Nigeria, Pesa lets you pay bills, support loved ones, and earn bonuses on payments and referrals, all while keeping your money moving with you.


Contact info

Send money to 60+ countries

Use code TRUSTPESA for cashback on your first transfer. T&Cs Apply!

4.3

Excellent

TrustScore 4.5 out of 5

731 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

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4.3

All reviews

(731)

669 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Great experience

24 June 2026
Pesa logo

Reply from Pesa

Hello Esther,

We're so happy you had a great experience with our service.

Thank you for choosing Pesa.

Rated 5 out of 5 stars

Reliable

Reliable, competitive rate and fast transaction

24 June 2026
Pesa logo

Reply from Pesa

Hello Omotayo,

We appreciate your kind words. We are glad you found our service reliable.

Thank you for choosing Pesa.

Rated 5 out of 5 stars

It is seamlessly fast

It is seamlessly fast. Rates are excellent. I would recommend this to everyone.

24 November 2025
Unprompted review
Pesa logo

Reply from Pesa

Hello Omobolanle,

We're so glad you found our service fast and our rates excellent. Thank you for recommending us.

Thank you for contacting Pesa.

Rated 5 out of 5 stars

Experience as a customer of PESA

I have been a customer of PESA for over a year now. In all this time, I have not had a reason for a complaint. The service has been excellent and I have no reason to stop using them. I continue to wish them all the best and keep up the good work.

24 June 2026
Pesa logo

Reply from Pesa

Hello Adewale,

We truly appreciate your kind words and continued loyalty over the past year. We are delighted to know you've had such a consistently excellent experience with us. Thank you for your positive feedback.

Thank you for choosing Pesa.

Rated 1 out of 5 stars

I have to change my password each time…

I have to change my password each time I want to log in.
It's really frustrating and time consuming.
This may make me and family to change to another app.
Thank you.

24 June 2026
Pesa logo

Reply from Pesa

Hello Deborah,

We appreciate you sharing your experience. We understand how frustrating frequent password changes can be and are actively investigating this issue.

Thank you for choosing Pesa.

Rated 5 out of 5 stars

Top rated

Easy and secure transaction

24 June 2026
Pesa logo

Reply from Pesa

Hello Maroof,

We're so glad you found the transaction easy and secure. We appreciate your positive feedback.

Thank you for choosing Pesa.

Rated 1 out of 5 stars

I went to send money a few times and…

I went to send money a few times and the money took several days to reach my account. Happened to me twice and havent used them since. Not entirely sure on the date but sometime earlier this year I think.

18 February 2026
Pesa logo

Reply from Pesa

Hello Justin,

We are sorry to hear about the delays you experienced with your money transfers. We understand how frustrating this must have been and appreciate you bringing this to our attention.

We would love the opportunity to have you back and provide you with a much better experience. Please reach out to us directly at support@pesa.co with your details.

Thank you for choosing Pesa.

Rated 5 out of 5 stars

Grate rate

Grate rate, swift response from customer service team

17 June 2026
Pesa logo

Reply from Pesa

Hello Naomi,

We're glad our swift responses and great rates are helpful. We appreciate your kind words.

Thank you for choosing Pesa.

Rated 1 out of 5 stars

Pesa will have been better but the fact…

Pesa will have been better but the fact that you guys always have problems sending money to Nigeria now and then nullify the trust ppl have in the app

24 June 2026
Pesa logo

Reply from Pesa

Hello Lanre,

Thank you for your honest feedback. We understand how frustrating this must have been and we are sorry for the impact this has had on your trust in us.

Please reach out to us at support@pesa.co with your account details so we can investigate and ensure this does not occur again.

Thank you for choosing Pesa.

Rated 1 out of 5 stars
Pesa logo

Reply from Pesa

Hello Eziuche,

We are sorry to hear about your experience and take any concerns raised about the safety and integrity of our platform very seriously.

We want to assure you that Pesa is a regulated financial institution and we have strict measures in place to protect our customers and prevent fraudulent activity. Any reports of suspicious behaviour are thoroughly investigated.

We would like to understand your experience better so we can address it appropriately. Please reach out to us directly at support@pesa.co with the details of your concern so we can look into this as a matter of urgency.

Thank you for choosing Pesa.

Rated 5 out of 5 stars

Seamless payment

Easy to use app

8 May 2026
Pesa logo

Reply from Pesa

Hello Lydia,

We're glad you find our app easy to use. We appreciate your positive feedback.

Thank you for choosing Pesa.

Rated 5 out of 5 stars

Very easy process

Great services and fast service

23 June 2026
Pesa logo

Reply from Pesa

Hello Adekunle,

We appreciate your kind words. We're glad you enjoyed our service.

Thank you for choosing Pesa.

Rated 5 out of 5 stars

Acknowledgement

Awesome service

23 June 2026
Pesa logo

Reply from Pesa

Hello Larry,

Thank you for your kind words. We appreciate the positive feedback.

Thank you for choosing Pesa.

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