Peter Cox Reviews 2,621

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, helpful, and professional demeanor, highlighting their informative and outstanding work. Many people appreciate the excellent service received from start to finish, noting the efficiency and high quality of the work completed, often ahead of schedule. Reviewers frequently mention the thoroughness of surveyors and technicians, who explain treatments and processes clearly, ensuring peace of mind. However, some customers also noted issues with communication, experiencing delays in responses or a complete stop in communication when deciding on partial work. A few other people also felt that some surveyors provided standard reports not tailored to specific situations, or did not adequately address concerns about debris and dust after work was completed.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

Users describe positive interactions with service, highlighting the professionalism, efficiency, and... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the high standard of work completed,... See more

Customer service

Consumers find customer service to be ambiguous, with many reporting positive experiences, citing friendly,... See more

Customer communications

Customers consistently note ambiguous experiences with contact, with some praising friendly, professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent from beginning to end.Staff so friendly and helpful.Team who came to do work were excellent.Polite,helpful,informative and outstanding workers,Tristan and Vance from Liverpool thankyou.We ha... See more

Company replied

Rated 5 out of 5 stars

Phil came this morning. On time and ready to go. Explained all elements of the treatment he was going to do and what chemicals he would be using. Put floor protectors down and was very conscientious.... See more

Company replied

Rated 5 out of 5 stars

We had an issue with rising damp. Mark Alexander the Surveyor was very helpful & informative and Steph the Office Assistant kept us regularly updated. But we would really like to thank Mark Kennedy th... See more

Company replied

Rated 5 out of 5 stars

The surveyors Like and Shannon were very thorough, and their reports were clear. Luke dealt with follow up queries quickly and effectively. The Technicians Matt&Danny (and their other 2 helpers) were... See more

Company replied


Company details

  1. #8 of 12 best companies in Waterproofing company

About Peter Cox

Written by the company

Founded in 1951, Peter Cox is widely recognised as the UK market leader in the damp proofing and property preservation industry.

We provide specialist advice and guarantee-backed repair treatments for damp problems like rising damp and condensation and associated issues like woodworm, and dry rot or wet rot infestations. We also have dedicated waterproofing, structural repair and bird control teams operating from local branches across the country so get in touch today to get started solving your property preservation problems.

The UK's leading property care experts with 65+ years experience

Open weekdays till 7pm and Saturdays till 4pm
Peter Cox were the first national preservation company to receive Which? Trusted Trader accreditation, an endorsement scheme that helps consumers find reputable traders
National coverage, local service
Peter Cox has branches throughout England, Scotland and Wales, meaning a branch on your doorstep and surveyors with local knowledge and expertise.
Guaranteed service
As the experts in our field, Peter Cox aim to offer the right service and price for your needs. Over 500,000 long term guarantees, up to 20 years for some of our services, have been issued since the company was founded in 1951.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3k reviews

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Rated 5 out of 5 stars

Treatment for woodworm

I selected Peter Cox to complete a survey and then do the work to treat possible woodworm in a roof beam, primarily in the hope that their 20 year guarantee would be worthwhile having. Their service was very efficient and quick, from Stephanie on email, Belinda the surveyor to Evert, the technician who completed the treatment. Evert was excellent in all respects - knowledgeable, safe, tidy and communicative. I paid a little more than other quotes obtained but following completion of the job I think it was worthwhile.

13 February 2025
Unprompted review
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Reply from Peter Cox

Hello, we are so happy to hear you had a great experience with Peter Cox, thank you so much for your review! Stephanie, Belinda and Evert will be absolutely delighted to read your kind words of appreciation. Thank you.

Rated 5 out of 5 stars

Good professional service from Marko and Peter Cox Ltd

Initially contacted Peter Cox Ltd to advise on a possible solution to deal with an issue of damp in our house. One of their surveyors, Marko, based in Peter Cox’s Lincoln office, came to visit us to inspect the property and subsequently produced a very comprehensive and helpful report.
We were very impressed with Marko’s professional attitude and the help extended by him on behalf of Peter Cox Ltd. Thanks Marko, your help was much appreciated.

1 November 2024
Unprompted review
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Reply from Peter Cox

David, thank you very much for your review. It is great to hear you enjoyed your experience with us and to hear your kind words of appreciation for Marko. We will ensure your feedback is passed on. Thank you.

Rated 5 out of 5 stars

Honest and understandable advice on avoiding condensation and mould

Jason had been to a previous property I was renting and immediately sorted out a very difficult case of rising damp (that the landlords had been avoiding/denying) so I did not hesitate to ask him to come to the cold Victorian house I bought to get honest, thorough and practical advice on avoiding damp/condensation.

13 February 2025
Unprompted review
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Reply from Peter Cox

Hello Sarah, we are so happy to hear you enjoyed your experience with us and very grateful for your feedback, it means a lot to us. Jason will be delighted to receive your comments. Thank you very much.

Rated 5 out of 5 stars

Had Li and Josh in one of my houses…

Had Li and Josh in one of my houses this this morning to do some damp proofing and apply a tanking solution to two walls what brilliant tradesmen came in got straight on with the job and when they had finished you couldn’t tell they had been in all the rubbish had been cleared away and the floor was spotless. I’d like to score them 11 out of 10 BRILLIANT

12 February 2025
Unprompted review
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Reply from Peter Cox

Hello Paul, thank you so much for the great review! We're delighted to hear that you were happy with the service provided from both Li and Josh. We'll be sure to share your feedback with them both, it will make their day! Thank you.

Rated 5 out of 5 stars

Courteous and efficient service …

Courteous and efficient service by everyone involved. Neil, the surveyor, did a thorough investagation of the site, and explained it, with diagrams, so we understood it clearly. Wayne and Joe did the repair work, and were punctual, polite and professional. They explained what they were doing, and the reasons why. We are very pleased with all the service and the final completion.

11 February 2025
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Reply from Peter Cox

Veronica, we are very happy to hear you had a great experience with Peter Cox and thank you so much for your review! Neil, Wayne, Joe and all of the team will be absolutely delighted to read your kind words of appreciation. Thank you

Rated 5 out of 5 stars

Damp Proofing, 4th time of using Peter Cox

Comprehensive report, agreed mutually convenient times for survey and installation.
The guys that did the job ( Mick, Mazz and Reece and Andy White ) arrived on time, introduced themselves and explained the process.
They all protected the floor coverings and respected the property before commencing the Installation of the damp proof work . minimal disruption, very efficient, clean work and tidied up as they went along.
Reece was a young apprentice and was supervised at all times by Mick.. His apprentice supervisor ( Katie) was also observing him and the branch manager (Sam) also popped in to check on the job. We felt very much looked after.
The following Day the plasterer Andy White came along and hacked off the plaster and re plastered the day after that, he did a fabulous job and at all times explained what he was doing.
We have used Peter Cox for damp proofing on 3 properties and although they are a little more expensive, in our opinion you get what you pay for.
Should also mention the surveyor and office staff were helpful in answering any questions that arose prior to the work starting

3 February 2025
Unprompted review
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Reply from Peter Cox

Hello Caron, thank you for the wonderful review of our service! It is our pleasure to provide the best possible service to our customers and it is wonderful to hear that this commitment was reflected in your visit. We will ensure your comments are shared with all involved, they will be delighted! Thank you!

Rated 5 out of 5 stars

Very happy with the work carried out at my property.

Very happy with the work carried out at my property by Sam D and Alan K. Also a pleasant experience dealing with Rhian who arranged the work beforehand. Would happily recommend Peter Cox property services.

3 February 2025
Unprompted review
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Reply from Peter Cox

Blayne, thank you very much for your review and your recommendation to others. It's great to hear you are happy with our service. Your feedback will be shared with Rhian, Sam, Alan and all involved. Thank you.

Rated 4 out of 5 stars

Very efficient and left the house very…

Very efficient and left the house very tidy at the end of the job. Helpful staff including Brad at the office and great job by Andy White, who did all the plastering after the damp course has been done. Roy Smythe was very patient with all my questions as it was for a rental and my first DPC. Only reason that it's not 5 star is that the report could be easier to read for a lay person and the prep needed before the DPC was done a little more detailed. Overall very pleased and recommend Peter Cox and the team highly

4 February 2025
Unprompted review
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Reply from Peter Cox

Ms Ganz, thank you very much for the great review and for your recommendation to others. We are happy to hear you had a great experience with us and the team will be absolutely thrilled with your feedback. Your comments regarding the report have been duly noted. Thanks again.

Rated 5 out of 5 stars

Charlie Wilson was out

Charlie Wilson was out - absolute gem of a guy - so helpful with years of experience- will absolutely recommend him and Peter Cox
Thanks again
Stephen and Heather Murphy
Falside Road Paisley

4 February 2025
Unprompted review
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Reply from Peter Cox

Stephen, thank you for your 5-star review and for recommending us! It is lovely to hear your kind words of appreciation for Charlie. We will be sure to pass on the kind words to all involved. Thank you very much.

Rated 5 out of 5 stars

Survey by Peter Cox

Survey by Peter Cox
Daniel Harper completed the review for my property. He was courteous, professional and very informative. His report was very detailed. He took time to answer all my questions on the day of the survey and got back to me very quickly when I raised questions after the survey. He displayed a wide knowledge of the causes and treatments of damp. I am very appreciative of his help and the information he shared.

5 November 2024
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Reply from Peter Cox

Beryl, thank you for your great review. We will be sure to share your feedback with Daniel who will be absolutely delighted to read your kind words of appreciation. Thank you very much.

Rated 5 out of 5 stars

The people who organised the…

The people who organised the arrangement were very friendly, efficient and really knew what they were talking about.

27 January 2025
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Reply from Peter Cox

Hello Beryl, we are so happy that you enjoyed your experience with us. Feedback like yours is valued by every team member here and it will be shared with all involved. Thank you very much.

Rated 5 out of 5 stars

All staff we dealt with were…

All staff we dealt with were knowledgable ,helpful and communacative .Operatives turned up on time and we are pleased with the workmanship .

22 January 2025
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Reply from Peter Cox

Anne, thank you for taking the time to leave us a 5 star review! We're delighted to hear you are happy with the work carried out by the team and we will ensure your comments are shared with all involved. Thank you.

Rated 5 out of 5 stars

Very professional company providing an…

Very professional company providing an excellent service with a rapid response to our concerns, a full report and early treatment. Great communication throughout. Thanks to Jaden for sorting everything out, Momchil for the survey and answering our questions and James for the taking so much care on the day of the wood treatment.

27 January 2025
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Reply from Peter Cox

Jeremy, we can’t thank you enough for your wonderful review and very happy to hear that you found our staff to be helpful and professional. It’s feedback like yours that motivates us to continue to deliver excellent service. Thank you very much for sharing your experience with us.

Rated 5 out of 5 stars

Party wall damp fix

The surveyor was very thorough, informative and helpful. The contractors that carried out the work were very professional and tidy workers, I was able to see each stage of the work including explanation of processes and aftercare that may be required

17 January 2025
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Reply from Peter Cox

Hello Mark, thank you for taking the time to review your experience with us. We're delighted to hear that you were happy with the service provided from our team. We will be sure to pass on your kind words!

Rated 5 out of 5 stars

Work completed on time to a high…

Work completed on time to a high standard and friendly courteous workers - what’s not to like.

22 January 2025
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Reply from Peter Cox

James, thank you for taking the time to leave us a 5-star review. We are very pleased you were happy with the service provided and will ensure your feedback is shared with the whole team. Thank you.

Rated 5 out of 5 stars

Mould Cleaning & Upgrading Works

I have had mould cleaners, insulation fitted and plaster work undertaken in my home.Every member of staff worked hard leaving great results.They were a pleasure to have working in my property, always friendly and polite. From the team at the office to the people undertaking the work. I would like to thank Clyde, Darren and the gentleman that cleaned my property in one day to a high standard.

17 January 2025
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Reply from Peter Cox

Sonia, thank you very much for the great review! We are so happy to hear you had a great experience with Peter Cox. It makes our day to hear that we were able to provide you 5-star service. We will make sure Clyde, Darren and the entire team receives your feedback, they will be thrilled to hear your kind words. Thank you very much.

Rated 5 out of 5 stars

A brilliant team and a good job.

The plasters were always on time - even early on most days, worked without a single stop in freezing conditions - not a cup of coffee or tea - and did an excellent job. They were polite, pleasant and very clean - cleared up at the end of every day, and of course, at the end of the job, both indoors and out.

14 January 2025
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Reply from Peter Cox

Michael, we are so happy to hear you enjoyed your experience with us and very grateful for your feedback, it means a lot to us. The team will be delighted to receive your wonderful comments. Thank you very much.

Rated 5 out of 5 stars

Clear guidelines of when the work would…

Clear guidelines of when the work would be done. All work done as predicted with clear explanation of what was being done. Very neat and tidy and all work completed very well

16 January 2025
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Reply from Peter Cox

Alastair, thank you very much for the great review. We are so happy that you enjoyed your experience with us! Your feedback will be shared with the entire team. Thank you.

Rated 5 out of 5 stars

Firstly Mark then Paul were very…

Firstly Mark then Paul were very professional and friendly . Hopefully the dpf is reinstalled and the walls dry out soon

16 January 2025
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Reply from Peter Cox

Mark, thank you for your 5-star review. We are delighted to hear that you were happy with the service provided from both Mark and Paul and we will ensure your feedback is shared with them. Please feel free to contact us at any time and we will be happy to help.

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