Nationwide Pet Insurance Reviews 

4,719
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 2,609 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the incredibly helpful, friendly, and knowledgeable staff who make the online setup process exceptionally smooth and straightforward for new buyers. Customer service representatives are routinely described as remarkably patient, thorough, and genuinely supportive when answering detailed questions about various pet insurance plans. However, some people mentioned that monthly premium rates increased significantly over time or that overall policy coverage was reduced after pets developed unexpected health issues. Others also noted occasional communication delays, minor technical issues during registration, or difficulties with phone connections when trying to finalize their complete coverage details.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting representatives who were exceptionally helpful,... See more

Customer service

Consumers find customer service to be positive, noting that representatives are helpful, patient, and... See more

User experience

Users describe positive interactions with user experience, highlighting how helpful staff and straightforward... See more

Service

Customers consistently note positive experiences with service, highlighting helpful and responsive staff who... See more

Price

Reviewers share mixed feedback about the price of the insurance plans. While many customers praise the low... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Honestly best experience with an insurance I’ve ever had! Terika was amazing, so kind and knowledgeable and gave me her advice on which plan I should choose. I’m so glad my pets are covered by nationw... See more

Rated 5 out of 5 stars

Had a really nice representative helping me. I renewed two of my pets and started a third pet. Prices were comparable to other insurances. I’ve been with Nationwide for over 20 years and have had... See more

Rated 5 out of 5 stars

I didn’t need to research any other company when choosing a policy for my new pup Buck. Nationwide was so easy to work with when my other dog Rocky had to have surgery after being hit by a flatbed sem... See more

Rated 5 out of 5 stars

Thanks Erik for taking my call and answering all my questions as a first time buyer of pet insurance. Only one question wasn’t fully understood about how to submit my vet bill to Nationwide. I guess I... See more


Company details

  1. Pet Insurance Company

Written by the company

America’s #1 pet insurance provider. Whether they have two legs or four, every family member deserves quality health care. Our pet health insurance plans give you the freedom to use any vet, anywhere, including specialists and emergency providers. Nationwide offers industry-leading pet health insurance for dogs, cats, birds and exotic pets. Over 1 million pets protected!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5k reviews

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4.4

All reviews

(4,719)

2,632 reviews in the last 12 months

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Rated 5 out of 5 stars

Shelly (i hope i spell correctly) was…

Shelly (i hope i spell correctly) was very knowledgeable and happy to speak to me about my rabbit who is 9 years old, she understood and was very happy when I told her my baby has been incredibly healthy but understanding my needs of concern as he ages as an older rabbit. I was told what was covered with no misunderstanding in the agreements. I appreciate these people very much for making it available to care for an elder exotic so easily, thank you!!!

1 September 2026
Rated 5 out of 5 stars

Exceptional Customer Service – 5-Star Experience!

I had such a wonderful experience with the representative who assisted me! She took the time to explain all of my options clearly and even gave me her honest opinion, which I truly appreciated. At no point did I feel rushed or like she was simply trying to make a sale. She genuinely seemed focused on helping me choose the coverage that was best for me and my pet.

What I appreciated most was that she took the time to review the coverage I currently have for my bunny and helped me select similar coverage for my cat. She was knowledgeable, patient, friendly, and made the entire process so easy and comfortable.

It’s rare to receive customer service that feels this personal and genuine. I walked away feeling confident in my decision and very happy with the experience. Definitely 5-star service!

1 September 2026
Rated 5 out of 5 stars

I was treated very well

I was treated very well, Chad seemed to want to help me with what would fix our needs vs just placing an offer that wouldn't work.
The time we took to set up a new account was quick and easy.
Chad was very nice and made sure before we were finished that I understood and that if I ever needed anything else to reach out.
We have had pet insurance for well over 10yrs, we have always been treated nicely, lacking a few glitches along the way.

I used customer service spoke with an gent named Carl, i believe, he was also kind and understanding i had to find and change some issues. It was done and over within a few minutes.
Both were very pleasant and knowledgeable.
Thank you.

31 August 2026

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