Nationwide Pet Insurance Reviews 4,016

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 2,684 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional helpfulness and patience of the staff, who provide clear explanations and make the process pleasant and efficient. Many people appreciate the ease of signing up and the overall user-friendly experience, noting that representatives are knowledgeable and attentive to their needs. The service is frequently described as transparent and hassle-free, with customers valuing the ability to speak with real humans and get their questions answered thoroughly. However, some people mentioned issues with pricing transparency, receiving conflicting information about costs, or finding that the actual price was higher than initially quoted. A few other people also felt that the reimbursement policies were unclear or that coverage was unexpectedly dropped, leading to frustration and financial difficulties.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, knowledge, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and efficiency... See more

User experience

Reviewers highlight positive aspects of user experience, consistently finding the process easy to navigate... See more

Service

Users describe positive interactions with service, with many reviewers highlighting helpful and patient... See more

Price

Customers consistently note ambiguous experiences with price, with some reviewers finding policies affordable... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Loved the clear explanation on what the insurance covers and the easy sign up. Would prefer the option to see total costs and premium for multiple pets before checking out.

Rated 5 out of 5 stars

I originally had this insurance, then got a new dog and took some bad advice and tried another company (Sp) and lived to regret it. I switched back to Natuion Wide and now I am relieved and sure my Ba... See more

Rated 5 out of 5 stars

Kia was helpful to extreme and patient. He allowed me time to work out what I truly wanted to do. Besides, I have had Nationwide Insurance for five of my pets now (since 1991 prox).

Rated 5 out of 5 stars

When you call the phone number for customer service, an agent (Manny) picked up the call in less than a minute. He explained me the plans and enrollment steps in an easy and patient manner. He wasn’t... See more


Company details

  1. Pet Insurance Company

Written by the company

America’s #1 pet insurance provider. Whether they have two legs or four, every family member deserves quality health care. Our pet health insurance plans give you the freedom to use any vet, anywhere, including specialists and emergency providers. Nationwide offers industry-leading pet health insurance for dogs, cats, birds and exotic pets. Over 1 million pets protected!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4k reviews

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Rated 4 out of 5 stars

Enrolling a New Pet

Very easy to sign up. Nice information about options in coverage. A little pricey to customize your options.

11 June 2026
Rated 4 out of 5 stars

Simple application and affordable coverage for my dog

The application process for my dog Keenan's policy was straightforward and easy to navigate. The rates are very affordable, offering a reasonable monthly premium and a solid 80% reimbursement rate. So far, the customer service and communication during the signup stage have been great. I'm happy with the experience overall.

2 September 2025
Rated 5 out of 5 stars

10/10 Cristina!

Cristina was really great. She explained the product to me and even had to call me back due to a dropped call on my end. The prices were way cheaper than my current pet insurance provider. Very thankful!

10 June 2026
Rated 4 out of 5 stars

Wish the per check price shown was based on employers actual schedule

The only thing that made this a 4 star rather than a 5 star was that I know my employer has our payroll deductions set up for 24 payroll periods, but the per check price quote that was shown to me on the site was based on 26 pay periods, which felt misleading. I wish the quotes would be shown according to the payroll deduction schedule Nationwide has set with the employer.

10 June 2026

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