Nationwide Pet Insurance Reviews 

4,719
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 2,609 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the incredibly helpful, friendly, and knowledgeable staff who make the online setup process exceptionally smooth and straightforward for new buyers. Customer service representatives are routinely described as remarkably patient, thorough, and genuinely supportive when answering detailed questions about various pet insurance plans. However, some people mentioned that monthly premium rates increased significantly over time or that overall policy coverage was reduced after pets developed unexpected health issues. Others also noted occasional communication delays, minor technical issues during registration, or difficulties with phone connections when trying to finalize their complete coverage details.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting representatives who were exceptionally helpful,... See more

Customer service

Consumers find customer service to be positive, noting that representatives are helpful, patient, and... See more

User experience

Users describe positive interactions with user experience, highlighting how helpful staff and straightforward... See more

Service

Customers consistently note positive experiences with service, highlighting helpful and responsive staff who... See more

Price

Reviewers share mixed feedback about the price of the insurance plans. While many customers praise the low... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Honestly best experience with an insurance I’ve ever had! Terika was amazing, so kind and knowledgeable and gave me her advice on which plan I should choose. I’m so glad my pets are covered by nationw... See more

Rated 5 out of 5 stars

Had a really nice representative helping me. I renewed two of my pets and started a third pet. Prices were comparable to other insurances. I’ve been with Nationwide for over 20 years and have had... See more

Rated 5 out of 5 stars

I didn’t need to research any other company when choosing a policy for my new pup Buck. Nationwide was so easy to work with when my other dog Rocky had to have surgery after being hit by a flatbed sem... See more

Rated 5 out of 5 stars

Thanks Erik for taking my call and answering all my questions as a first time buyer of pet insurance. Only one question wasn’t fully understood about how to submit my vet bill to Nationwide. I guess I... See more


Company details

  1. Pet Insurance Company

Written by the company

America’s #1 pet insurance provider. Whether they have two legs or four, every family member deserves quality health care. Our pet health insurance plans give you the freedom to use any vet, anywhere, including specialists and emergency providers. Nationwide offers industry-leading pet health insurance for dogs, cats, birds and exotic pets. Over 1 million pets protected!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5k reviews

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4.4

All reviews

(4,719)

2,632 reviews in the last 12 months

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Rated 4 out of 5 stars

Signing up was easy

Signing up was easy, and I received emails confirming the signup, but I have yet to receive anything in the mail as stated in the emails. So I feel like there is not quite enough communication leading up to when the insurance coverage begins. I’m not sure when coverage begins at this point and I signed up almost a month ango. Otherwise everything has been great so far.

6 August 2026
Rated 3 out of 5 stars

Shelly was helpful for most the call…except this one major bit

Shelly was helpful for most the call, but when asking about prior medical history, which we don’t rely have because we rescued this pet from the streets 8 months ago, she was insistent on talking over me when I was trying to explain why we took him to the vet in February. I had to ask if I could finish. He had landed hard onto his paw and was limping on it so we took him in on 2.12.26 and she wanted to suggest that he had potential skin allergies because I mentioned that the vet mentioned he had scabs around his neck. He was just living on the streets, abandoned, starving, and was fighting for his life. So yes, he had some scabs when we first got him. We do not know if he has other conditions, we have not had anything come up since his initial neuter, vaccines, disease testing, and the paw check when he landed hard onto the tile floor.
Agents should not be suggesting conditions that are not currently being experienced, or have been diagnosed prior or currently, by the animal. It’s not professional, and probably crosses some ethics lines.

25 August 2026
Rated 5 out of 5 stars

Group Pet insurance

Nationwide, such a big well known company, offering amazing packages for my fur babies! The online process of setting up both of my girls was sooo easy. It doesn't go into effect for about a month but that's understandable that they have to check for pre existing, they do tell you that it won't be covered. But I really just wanted wellness coverage and soon I'll have it for both of my fur babies and can make sure they are taken care of, dispite my financial situation at any time. The rates seem totally fair, I feel like I'm getting a good deal for their age and getting the wellness added. I don't really have much to compare to but from what I have looked at the rates are Very Competitive. Thanks Nationwide!

23 August 2026
Rated 1 out of 5 stars

Nationwide doubles and triples coverage…

Nationwide doubles and triples coverage premiums due to your pet's age and recent claims. Nationwide increases premiums and decreases and caps coverage to less than half once your pet has a health issue. Do not give Nationwide your money!

24 August 2026
Unprompted review

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