Honestly best experience with an insurance I’ve ever had! Terika was amazing, so kind and knowledgeable and gave me her advice on which plan I should choose. I’m so glad my pets are covered by nationw... See more
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America’s #1 pet insurance provider. Whether they have two legs or four, every family member deserves quality health care. Our pet health insurance plans give you the freedom to use any vet, anywhere, including specialists and emergency providers. Nationwide offers industry-leading pet health insurance for dogs, cats, birds and exotic pets. Over 1 million pets protected!
Contact info
P.O. Box 183143, 43218, Columbus, United States
- 800-540-2016
- customercare@petinsurance.com
- www.petinsurance.com
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It was very easy
It was very easy. I applied over the phone and it took max 15 minutes.
Signing up was easy
Signing up was easy, and I received emails confirming the signup, but I have yet to receive anything in the mail as stated in the emails. So I feel like there is not quite enough communication leading up to when the insurance coverage begins. I’m not sure when coverage begins at this point and I signed up almost a month ango. Otherwise everything has been great so far.
My experience was great from start to…
My experience was great from start to finish. Todd was friendly, professional, and helpful. The process was smooth, and I was very satisfied with the overall experience.”
Easy instructions to follow getting the…
Easy instructions to follow getting the pet insurance and very easy to understand the different coverages.
good experience
The website was easy to navigate, and the FAQs were full of good information.
Elaine was helpful and thorough…
Elaine was helpful and thorough answering all questions relating to coverage and costs associated with insurance.
Shelly was helpful for most the call…except this one major bit
Shelly was helpful for most the call, but when asking about prior medical history, which we don’t rely have because we rescued this pet from the streets 8 months ago, she was insistent on talking over me when I was trying to explain why we took him to the vet in February. I had to ask if I could finish. He had landed hard onto his paw and was limping on it so we took him in on 2.12.26 and she wanted to suggest that he had potential skin allergies because I mentioned that the vet mentioned he had scabs around his neck. He was just living on the streets, abandoned, starving, and was fighting for his life. So yes, he had some scabs when we first got him. We do not know if he has other conditions, we have not had anything come up since his initial neuter, vaccines, disease testing, and the paw check when he landed hard onto the tile floor.
Agents should not be suggesting conditions that are not currently being experienced, or have been diagnosed prior or currently, by the animal. It’s not professional, and probably crosses some ethics lines.
It was very easy and quick to sign up…
It was very easy and quick to sign up for the pet insurance program you have. It's so appreciated as these things can take a long time to complete, etc.
Customer service rep
The first individual was very helpful
The first individual was very helpful , Lisa discovered I have not renewed my policy in April. So then connect me to Manny, to set up a policy.
I don't know how to actually use this…
I don't know how to actually use this insurance! I called, and you have no account for me.
great experience
The rep I worked with, Dilsa, was fantastic. Very helpful and responsive.
Group Pet insurance
Nationwide, such a big well known company, offering amazing packages for my fur babies! The online process of setting up both of my girls was sooo easy. It doesn't go into effect for about a month but that's understandable that they have to check for pre existing, they do tell you that it won't be covered. But I really just wanted wellness coverage and soon I'll have it for both of my fur babies and can make sure they are taken care of, dispite my financial situation at any time. The rates seem totally fair, I feel like I'm getting a good deal for their age and getting the wellness added. I don't really have much to compare to but from what I have looked at the rates are Very Competitive. Thanks Nationwide!
Very helpful staff
Very helpful staff. Seemed genuinely interested in the welfare of our pet.
We submitted claims with a correct…DON'T PAY CLAIMS
We submitted claims with a correct address and nationwide kept sending to the old address. then lied about ACH! they owe me over $6000. and all i get is a run around. im in the insurance business for humans and cant believe they are still in operation
Nationwide doubles and triples coverage…
Nationwide doubles and triples coverage premiums due to your pet's age and recent claims. Nationwide increases premiums and decreases and caps coverage to less than half once your pet has a health issue. Do not give Nationwide your money!
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