Considering I hadn’t known what type of tracker I had picked, Over-All the Device is pretty clever. I thought I was buying a tracker that was able to track my already Lost Dog, but it turned out I... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Well I called to get my phone number changed I couldn’t do it on the computer due to my eye problems and I’m a senior citizen but the person helped me but I had to pay 4.95 cause I ask her to do it fo... See more
I love the product, and when my dog chewed up the device, PetLink gave me a new one, free of charge. My only reason for not giving 5 stars, is that email is the way to communicate, and sometimes take... See more
Company replied
I have 3 different gps trackers on my dogs. Although I like Petlink better than Fi, it's still not as good as Tractive. The battery does not last as long. What I do like is the velcro band for atta... See more
Company details
Written by the company
Peace of mind comes from trusted service PetLink has been a leader in pet identification and reunification for over 30 years. With our microchips, we create a lifelong link between people and pets. It’s easy to add all your pets to one account, update your contact information, and even provide coverage should you take your pet abroad. With no complicated processes or annual renewals, we promise to keep your pet safe for life. We provide a service we hope our customers will never have to use, but if they do, it’s not only the microchips that make the difference, it’s our level of care and support. With PetLink, it’s personal.
Contact info
345 West Cummings Park, 01801, Woburn, MA, United States
- 1-877-PETLINK
- petlink@petlink.net
- www.petlink.net
4.4
Excellent
926 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 65% of negative reviews
Typically replies within 1 week
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Reply from PetLink
Hi Maureen, thank you for your feedback.
I am very sorry to hear that your experience with our team did not meet your expectations. We take customer service seriously and would like to resolve this immediately. Please contact us directly at petlink@petlink.net so we can make this right.
This pet collar is a game changer
This pet collar is a game changer. I DON'T worry about my cat getting out.
29 January 2026
Reply from PetLink
Hi Hedy, thank you for the great review! We hope your cat never gets out, but if they do, remember you can always call us 24/7 at 1-877-738-5465. We wish you and your kitty the best!
Thank you,
The PetLink Team
Ordered collar got it quick loved it
29 January 2026
Reply from PetLink
Hi Gloria, thank you for the lovely review! Happy you received your collar in a timely manner. We wish you and your pets the best :)
Thank you,
The PetLink Team
Fantastic customer service experience…
Alexa at customer service was helpful and told me how and exactly what I needed to do for my new dog who was chipped but not registered. I appreciated her patience and time with me.
30 March 2026
Reply from PetLink
Hi Lynn, thank you for the great review! We're so happy we could assist you. We wish you and your pup the best :)
Thank you,
The PetLink Team
Terrible
Terrible. My dogs chip doesn't work anymore. My veterinarian emailed you about what to do, and you responded by sending them a message on how to change my password. Not what I needed.
2 April 2026
Reply from PetLink
Dear Andrew,
Thank you for bringing this to our attention, and I sincerely apologize for the frustrating experience you and your veterinarian have had.
I understand that after reaching out regarding a non-functional microchip, the response your veterinarian received was irrelevant to the issue and failed to address the urgent need to secure your dog’s identification. This is not the standard of service we aim to provide.
We would appreciate the opportunity to make this right. Please contact us directly at petlink@petlink.net referencing this Trustpilot review so we can ensure this is handled correctly.
one of the trackers I purchased quit…
one of the trackers I purchased quit charging. Therefor does not work. I have been in contact 2 on phone and numerous email. I get its been elevated, or 48 hours to respond. Its been 5 or 6 days now no response. What!!! It is less than 30 days old. I have paid for two trackers, and 2 year service for both. What's the problem??? Less than 30 days old, should be replaced. Why do I have this issue.
10 March 2026
Reply from PetLink
Thank you for reaching out and sharing your feedback. We're truly sorry to hear that your new tag didn’t meet the expectations set by your previous order.
I wanted to clarify that a lot of our current tags are laser-engraved rather than embossed. This process uses a high-intensity beam to permanently etch the text into the metal. While it may feel smoother to the touch than embossing, it is designed to be highly durable and won't "rub off" like surface printing.
That said, your satisfaction is our priority. Since the metal thickness and finish weren't what you expected compared to your last experience, We'd like to offer you a 30% discount on a new order. Please email us at orders@petlink.net to receive the discount code.
We hope to hear from you!
Reply from PetLink
Hi Richard, thank you for the nice review! We wish you and your pets the best :)
Thank you,
The PetLink Team
Amazingly Fast Customer Service
Amazingly fast service and so efficient. I emailed about a question and they not only answered it, but updated the information for me right way.
31 March 2026
Unprompted review
Reply from PetLink
Hi Christina, thank you for the great review! We pride ourselves on fast and efficient customer service. If you ever need us, we are always here to help :)
Thank you,
The PetLink Team
Great products. Great service.
We love knowing that our pet is chipped and can be identified if lost. I love the personalized collars.
31 March 2026
Reply from PetLink
Hi there, thank you for the sweet review! We are so happy to protect your pets with our microchips and visual ID. :)
Thank you,
The PetLink Team
Not much has happened thank heaven
Not much has happened thank heaven. We ordered a tag and it came quickly. I haven't lost a pet so I have no idea how you all work. I am hoping nothing happens so all I have to do is pay you each year for the service. Thanks for asking and hope we never have to call you about a lost puppy!
22 January 2026
Reply from PetLink
Hi Sandra, thank you for the kind review! We also hope that you never have to use our service, but if you do, just know we're a quick call or email away! You can call our call center at 1-877-738-5465 for lost/found pet calls 24/7.
For any additional help, you can also email us at petlink@petlink.net.
We wish you and your pets the best :)
Thank you,
The PetLink Team
Reply from PetLink
Hi David, thank you for the great review! We wish you and your pets the best :)
Thank you,
The PetLink Team
The order process was easy to navigate.
30 March 2026
Reply from PetLink
Hi Roy, thank you for the nice review! Really happy you had an easy time ordering products from us :)
Thank you,
The PetLink Team
Reply from PetLink
Hi Donna, thank you for the review! We wish you and your pets the best. :)
Thank you,
The PetLink Team
I have had great experience with…
I have had great experience with PetLink, now with two pets. After the first dog passed, I registered my new rescue - so easy, and reasonable cost. I hope I never actually need to utilize PetLink to retrieve my dog, but I am comforted knowing that PetLink tags are on both his collar and his harness.
8 January 2026
Reply from PetLink
Hi PBruno, thank you for the kind review! We proud to keep your peace of mind with any pet you have :)
Thank you,
The PetLink Team
Exactly as expected!
My order arrived as expected and on time. Would order from them again.
23 March 2026
Reply from PetLink
Hi Hollis, we're thrilled you got your order as expected! We hope you love it :)
Thank you,
The PetLink Team
Phone service was great
Phone service was great, able to order id tags, without having to lookup the chip numbers. thank you.
26 March 2026
Reply from PetLink
Hi Collette, thank you for the wonderful review! We're so happy your experience was smooth and easy. We wish you and your pet the best!
Thank you,
The PetLink Team
Transfer Charged For Same Family
I finally got the transfer done from my ex-husband's name to mine for $29.99. My dog, Bumi, has been in the same household for 2 years now. So should there have been a charge? Also, it took several emails from my ex and me to get this done. Should it not have been easier.
22 March 2026
Reply from PetLink
We sincerely apologize for the inconvenience. Given the circumstances of the situation we have refunded the $29.99 transfer fee.
Easy to order
Easy to order, looks great. Delivery took a while but I assume it was because of the volume of orders.
17 January 2026
Reply from PetLink
Hi James, thank you! We're so happy you enjoyed the product, even if shipping was a little slow (we apologize for that). We're always here if you need assistance.
Thank you,
The PetLink Team
User friendly site
I found the web site to be very user-friendly. I always wanted my pet chipped, and now my cat has a chip. I love animals and I'm glad that I can safeguard my cat. Thanks for all you do.
19 March 2026
Reply from PetLink
Hi Dawn, thank you for the kind review! We're always here to help if needed. We wish you and your pets the best!
Thank you,
The PetLink Team
Reply from PetLink
Hi Timothy, thank you for the review! We wish you and Lily the best. We're always here to help if you need it :)
Thank you,
The PetLink Team
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