Petmeds.fr Reviews 

8,480
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Everything was good. The price, the delivery and the communication. I can recommend 100%

Rated 5 out of 5 stars

Good, easy to use website. Competitively priced product (Petkin Dental Wipes for Dogs) and quick delivery. Would recommend Petmeds, also the product.

Rated 5 out of 5 stars

I am, as always, very impressed with the service I receive from Petmeds. The goods are excellent quality and reasonably priced together with a prompt delivery service, I have nothing but praise.

Rated 4 out of 5 stars

goods came in the end, But to be fair it was busy for them, Driver was 5 star, Was not home and he put all my goods safe at the rear of my house. And they were heavy so big thanks.

Company details

  1. Pet shop

Information provided by various external sources

Petmeds.fr est ule site malin et pratique pour tous les amoureux des chiens, chats, chevaux, petits animaux, NAC... Vous pouvez trouver des accessoires, de la nourriture mais également des produits vétérinaires tels que des médicaments ou des régimes vétérinaires. Petmeds est une valeur sûre pour tous les amoureux des animaux et propose une gamme de produits rares à des prix très bas.


Contact info

4.8

Excellent

TrustScore 5 out of 5

8k reviews

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4.8

All reviews

(8,480)

2 reviews in the last 12 months

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Rated 3 out of 5 stars

Delivery times have gotten longer and longer since November 2013

I just checked the delays between order confirmation and dispatch confirmation, and I have noticed the following:

Ordered: Dispatched: Number of working days between:
13/11/2013 15/11/2013 2
19/12/2013 20/12/2013 1
23/01/2014 24/01/2014 1
13/02/2014 14/02/2014 1
22/03/2014 25/03/2014 2
22/04/2014 25/04/2014 3
30/05/2014 ? -
? 23/07/2014 -
31/08/2014 04/09/2014 4
10/10/2014 16/10/2014 4
23/11/2014 27/11/2014 4
27/01/2015 03/02/2015 5

So what happened?
I sure hope you didn't hand over order handling to the French, for that would explain all, but would certainly not satisfy me.

9 February 2015
Unprompted review
Petmeds.fr logo

Reply from Petmeds.fr

Dear Marco S.,

Thank you for your comment.

We are very sorry for the delay on your order. Most orders are despatched within 2 working days; however, this cannot always be guaranteed unfortunately. We are going to report this to our warehouse in order to improve the quality of our services.

Furthermore as you live in France, we consequently use a French carrier, and we are sorry to hear that you are not satisfied by their services.

We are deeply sorry for any inconvenience caused. Please do not hesitate to contact us if you have any other queries.

Kind Regards,

Mathilde
French Customer Service.

Rated 4 out of 5 stars

Good delivery service, but some kinks need to be worked out

Our delivery was delayed by almost a week because our door code (which you should have on file) was not given to the delivery service. I couldn't arrange a new delivery day by internet, so I had to phone to choose a new date and pay 15 centimes a minute. The wait was around three minutes. I was not happy having to pay to call your service to fix the problem.

The young man who delivered our box was very polite, carried the package to the elevator for me and even phoned from the street to ensure we were home.

22 November 2014
Unprompted review
Rated 5 out of 5 stars

AMAZING SERVICE, GREAT PRICES AND ULTRA QUICK DELIVERY!!!!

I have been using Pedmeds.fr for some years now to deliver to my home in France
This service is always fantastic
Great service, great prices and ultra quick delivery!!!!
When buying through Petmeds, I save between 35 % - 45% on the regular vet or garden centre prices for my dog food and non-prescription items that I would generally buy through the vet
Eg Epi-Otic Ear cleanser for my spaniel
Petmeds stock range is also superb
Thank you Pet meds

2 November 2014
Unprompted review
Rated 5 out of 5 stars

Happy

I am happy with price, delivery time and have ordered my cat food 3 times already. Can not buy it cheaper locally. Thank you.

21 August 2014
Unprompted review
Rated 3 out of 5 stars

On the whole I am satisfied. I order dog fodd

However, there are times when the order has been delayed and I have contacted PetMeds to ask why and was told that something in the order was not available so they were waiting for it before sending out the order. I think in this case I should have been notified that there will be a delay in them sending out the order.

8 August 2014
Unprompted review

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