Petmeds.fr Reviews 

8,480
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Everything was good. The price, the delivery and the communication. I can recommend 100%

Rated 5 out of 5 stars

Good, easy to use website. Competitively priced product (Petkin Dental Wipes for Dogs) and quick delivery. Would recommend Petmeds, also the product.

Rated 5 out of 5 stars

I am, as always, very impressed with the service I receive from Petmeds. The goods are excellent quality and reasonably priced together with a prompt delivery service, I have nothing but praise.

Rated 4 out of 5 stars

goods came in the end, But to be fair it was busy for them, Driver was 5 star, Was not home and he put all my goods safe at the rear of my house. And they were heavy so big thanks.

Company details

  1. Pet shop

Information provided by various external sources

Petmeds.fr est ule site malin et pratique pour tous les amoureux des chiens, chats, chevaux, petits animaux, NAC... Vous pouvez trouver des accessoires, de la nourriture mais également des produits vétérinaires tels que des médicaments ou des régimes vétérinaires. Petmeds est une valeur sûre pour tous les amoureux des animaux et propose une gamme de produits rares à des prix très bas.


Contact info

4.8

Excellent

TrustScore 5 out of 5

8k reviews

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4.8

All reviews

(8,480)

2 reviews in the last 12 months

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Rated 4 out of 5 stars

bonne prestation

delais de livraison en deux fois regretable et verification aupres du veterinaire sur presentations de l ordonance superflux le pharmatien ne telephone pas sistematiguement
por verifier les prescritions

13 September 2013
Unprompted review
Rated 3 out of 5 stars

La dernier commande

Normally, I would have given Petmeds.fr 5 étoiles, but the last order I placed was not easy and I thought I would have to seek another company to buy from. I am a regular customer. I place 1 order every month. All of my information is saved on the website, including my billing information. All I would have to do is chose the option to "repeat the order" and viola! My credit card on file would be billed and the shipment would be expidited immediately. But, this last time my credit card on file was not accepted. I called my bank to make sure there was no block on it. They assured me the problem was on the Petmeds.fr website. I was confused and nervous as to what to do. My dog needed his special food by the end of the week. I could not find any "hotline" contact information for Petmeds.fr for me speak to someone and resolve the situation. After a half an hour later I tried another card, which is my debit card. It worked, but this card I do NOT like using. If I didn't have this debit card, I would have been forced to find a competing company. I don't like being stuck in a situation where there is no human communication if needed. If this didn't occur I wouldn't have even thought twice, because my past experiences with the company and website have been so easy and user friendly. But, now I may have to look elsewhere, especially because my creditcard is no longer accepted on the site.

1 May 2013
Unprompted review
Petmeds.fr logo

Reply from Petmeds.fr

Bonjour,

Nous regrettons que vous ayez rencontré des difficultés à passer commande sur notre site. Merci de contacter notre service client sur info@petmeds.fr en nous indiquant le type de carte utilisé et nous transmettrons votre message au Service Informatique.

Cordialement,

Le Service Client Petmeds.

Rated 5 out of 5 stars

SUPERSONIC DELIVERY

Hi Petmeds Friends,
Just dropped in to say thankyou for this supersonic delivery. I was in London when this order arrived but there was hubby, my 10 year Newfoundland and 10 year Labrador to greet the delivery service man. I have spoken about Petmeds to neighbors who order from other websites and delivery schedule is very L.O.N.G. (I am one of them) and to TRY ordering from you instead. I do not regret my purchase from PETMEDS. Thankyou.

21 April 2013
Unprompted review
Rated 2 out of 5 stars

Good products but one of the worst packing and deliveries, ever and always

I frequently order from Petmeds as they are one of the few companies that provide some specific products I require. I would not order from Petmeds if I could find the products somewhere else - i.e. I have switched my dog food orders to Zooplus.

The reasons are as follows:
1. It takes way too long (several days more than competitors) to receive the deliveries from Petmeds.
2. Petmeds has the worst packaging I have ever seen and the plastic bags that they use are ripped when I receive the delivery.

I have telephoned Petmeds about the problem and they blame it on the delivery company and tell me to contact them. This is not good enough for me, I am the client, they choose the delivery company, so therefore it is their problem to resolve and not mine. I would like to use Petmeds more but until they improve on the packaging and delivery they will not necessarily be my first choice.

12 February 2013
Unprompted review
Petmeds.fr logo

Reply from Petmeds.fr

Bonjour,

Nous regrettons que vous ne soyez pas satisfait de vos commandes passées auprès de notre société. Nous sommes basés au Royaume-Uni et le délai de livraison est d'environ trois jours ouvrables. Votre commande a quitté notre entrepôt le 12/02 et devrait être livrée demain.

Si ce problème de colis endommagé venait à se reproduire, nous vous prions de bien vouloir nous contacter sur l'adresse email "info@petmeds.fr" avec si possible une photo à l'appui.

Le Service Client Petmeds.

Rated 2 out of 5 stars

fast communication but VERY SLOW DELIVERY

I was given a three working day delivery estimation for my order.
The reality was that I only got it TWELVE DAYS LATER
The reason given was that this was due to holidays. Only ONE DAY was a holiday, i.e. December 25

5 January 2013
Unprompted review
Petmeds.fr logo

Reply from Petmeds.fr

Nous sommes désolés concerant le délai pour la livraison de votre commande.
Le 25 et le 26 sont fériés au Royaume-Uni et les livreurs doivent récupérer le retard après cela, ce qui explique ce délai conséquent.
Cela ne devrait pas se reproduire lors d'une période plus calme.

We are really sorry for the delay on your order.
25/12 and 26/12 are bank holidays in UK and the courier had to catch up with the backlog after this period. That's the reason why your order arrived so late.
This should not happen again during a quieter period.

Rated 5 out of 5 stars

satisfaction

Sorry this is in english, but I am very satisfied with your service, living here in France it was very convenient to be able to order here. I have ordered from the english site before, not knowing that Petmeds was available in France
Merci beaucoup

27 July 2012
Unprompted review

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