Pet Prescription Reviews 

14,293
TrustScore 4.5 out of 5

4.3

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Rated 4 out of 5 stars

My Beagle, Bella, has had persistent skin allergies for as long as I can remember. Within just a couple of weeks, I noticed a significant reduction in her itching and scratching. The supplements con... See more

Rated 5 out of 5 stars

Easy to set up account and pay over the phone handy for those who don't like using internet for paying/ordering, the lady I spoke with was most helpful and doublechecked I was aware of what was requir... See more

Company replied

Rated 2 out of 5 stars

Dreadful customer service. Ordered meds for two dogs in june. Still saying order in process. Have called three times and emailed. Not reply to email. No reply on calls and recording gives. Different c... See more

Company replied

Rated 5 out of 5 stars

I have just had a delivery of insulin that was held up during the week by my vet. I took a picture because not only was it so well packaged, it arrived as promised. I was worried sick due to the delay... See more

Company replied

Company details

  1. Pet shop
  2. Veterinarian

Information provided by various external sources

Find a wide range of medicines, supplements and pet essentials for your animals all at typically half the vet price. We are a UK veterinary dispensary offering expert advice and a first class customer experience.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

14k reviews

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No recent history of asking for reviews

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4.3

All reviews

(14,293)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Was easy to order received items when…

Was easy to order received items when they said they would arrive . Will definitely use them in the near future.

5 April 2022
Pet Prescription logo

Reply from Pet Prescription

Hi,

Thank you for your feedback!
I'm so pleased to hear you're impressed with our service.

Kind regards,

Emma
Pet Prescription
Customer Care Team

Rated 5 out of 5 stars
Pet Prescription logo

Reply from Pet Prescription

Hi

Thank you for your excellent feedback.
We really appreciate hearing this - I've passed your comment on to the rest of our team.

Kind regards,

Emma
Pet Prescription
Customer Care Team

Rated 5 out of 5 stars

Fantastic quick service

Fantastic quick service . Saved so much by using Pet Prescription. Definitely recommend 😄

5 April 2022
Pet Prescription logo

Reply from Pet Prescription

Hi

Thank you for your brilliant feedback.
We really appreciate you recommending us.

Kind regards,

Sarah
Pet Prescription
Customer Care Team

Rated 5 out of 5 stars
Pet Prescription logo

Reply from Pet Prescription

Hi

Thank you for your excellent feedback.
We really appreciate hearing this - I've passed your comment on to the rest of our team.

Kind regards,

Emma
Pet Prescription
Customer Care Team

Rated 5 out of 5 stars

Recommended

I've ordered needles and insulin for my cat. Was worried about the insulin as it needs to be kept cold but it arrived cool and packed properly.
The mark up on the needles at the vet is over £80. This makes such a difference.
I needed advice about an order and spoke to someone on the phone and she was so very helpful. I would recommend this company.

4 April 2022
Pet Prescription logo

Reply from Pet Prescription

Hi

Thank you for your brilliant feedback.
We really appreciate you recommending us.

Kind regards,

Sarah
Pet Prescription
Customer Care Team

Rated 5 out of 5 stars

Good service and manner

Good service and manner. On the phone

1 April 2022
Pet Prescription logo

Reply from Pet Prescription

Hi,

Thank you for your feedback!
I'm so pleased to hear you're impressed with our service.

Kind regards,

Emma
Pet Prescription
Customer Care Team

Rated 5 out of 5 stars
Pet Prescription logo

Reply from Pet Prescription

Hi

Thank you for your excellent feedback.
We really appreciate hearing this - I've passed your comment on to the rest of our team.

Kind regards,

Emma
Pet Prescription
Customer Care Team

Rated 5 out of 5 stars

Very easy and a good price

Photograph the prescription send it to them, then phone and order and it will be delivered within 2 days. Fantastic service.

31 March 2022
Pet Prescription logo

Reply from Pet Prescription

Hi,

Thank you for your excellent feedback.
We really appreciate hearing this - I've passed your comment on to the rest of our team.

Kind regards,

Charlie
Pet Prescription
Customer Care Team

Rated 5 out of 5 stars

Great service

30 March 2022
Pet Prescription logo

Reply from Pet Prescription

Hi,

Thank you for your feedback!
I'm so pleased to hear you're impressed with our service.

Kind regards,

Emma
Pet Prescription
Customer Care Team

Rated 5 out of 5 stars

Highly recommended

First time using Pets Prescriptions and very impressed with service and cost.

29 March 2022
Unprompted review
Pet Prescription logo

Reply from Pet Prescription

Hi

Thank you for your excellent feedback.
We really appreciate hearing this - I've passed your comment on to the rest of our team.

Kind regards,

Emma
Pet Prescription
Customer Care Team

Rated 5 out of 5 stars

Excellent serviceSo easy to order over the phone or on…

So easy to order over the phone or on the internet. Very quick delivery. Excellent service

29 March 2022
Pet Prescription logo

Reply from Pet Prescription

Hi,

Thank you for your excellent feedback.
We really appreciate hearing this - I've passed your comment on to the rest of our team.

Kind regards,

Charlie
Pet Drugs Online
Customer Care Team

Rated 5 out of 5 stars

Good service.

28 March 2022
Pet Prescription logo

Reply from Pet Prescription

Hi,

Thank you for your feedback!
I'm so pleased to hear you're impressed with our service.

Kind regards,

Tasha
Pet Prescription
Customer Care Team

Rated 5 out of 5 stars

Tablets

Tablets
The lady on the phone was brilliant, I didn't know what I was doing ,but she was so helpful and sorted everything out for me
Tablets for Jessie arrived a few days later , thank u so much

28 March 2022
Pet Prescription logo

Reply from Pet Prescription

Hi,

Thank you for your feedback!
I'm so pleased to hear you're impressed with our service.

Kind regards,

Emma
Pet Prescription
Customer Care Team

Rated 5 out of 5 stars
Pet Prescription logo

Reply from Pet Prescription

Hi,

Thank you for your feedback!
I'm so pleased to hear you're impressed with our service.

Kind regards,

Emma
Pet Prescription
Customer Care Team

Rated 5 out of 5 stars

I have always received excellent…

I have always received excellent service from Pet Prescription and I trust them very much to get all my requirements right. They have not failed me so far. So thank you.

25 March 2022
Pet Prescription logo

Reply from Pet Prescription

Hi Jean,

Thank you for your feedback!
I'm so pleased to hear you're impressed with our service.

Kind regards,

Emma
Pet Prescription
Customer Care Team

Rated 5 out of 5 stars

So easy to order

So easy to order, very helpful customer service. Promp delivery and brilliant value for money.

22 March 2022
Pet Prescription logo

Reply from Pet Prescription

Hi Jean,

Thank you for your feedback!
I'm so pleased to hear you're impressed with our service.

Kind regards,

Harley
Pet Prescription
Customer Care Team

Rated 5 out of 5 stars

Very polite and helpful

Very polite and helpful, prompt delivery. Excellent service

19 March 2022
Unprompted review
Pet Prescription logo

Reply from Pet Prescription

Hi,

Thank you for your feedback!
I'm so pleased to hear you're impressed with our service.

Kind regards,

Emma
Pet Prescription
Customer Care Team

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