Pets Purest Reviews 1,249

TrustScore 4.5 out of 5

4.4

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See what reviewers are saying

Rated 5 out of 5 stars

Just had a brilliant customer experience following a misunderstanding about a product that was genuinely no ones fault. They offered me a full refund when many others might not. They lived up fully to... See more

Rated 5 out of 5 stars

I never realised I could buy stuff like salmon oil and natural wormwood for my Romanian rescue dog. He is coming on great. His coat was not good and I worried about internal Parasites and stuff. Go... See more

Rated 4 out of 5 stars

I used a well known Flea Treatment on my cat , it didn't give me great results so I decided to use Pets Purest all Natural flea and Tick Repellent, which isn't full of chemicals, so far so good ! I c... See more

Rated 5 out of 5 stars

Could not recommend enough. Our girl got a canine papilloma on her mouth, we was quoted £800 plus at the vets to remove it because of the size of it and the position. A friend recommended us to try Th... See more

Company replied

Company details

  1. #125 of 151 best companies in Pet Care Store
  2. #83 of 93 best companies in Animal feed shop
  3. #224 of 260 best companies in Pet shop

Written by the company

Pets Purest is a small family business and the UK’s first pet supplement brand prioritising daily pet wellbeing. We provide a range of 100% natural treats, supplements and hygiene products to help keep pets feeling healthy from the inside out! We're passionate about pet wellbeing and our promise is to support pet owners (and their pets!) on a journey of daily wellness and lifelong happiness


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

I ordered Salmon Oil several months…

I ordered Salmon Oil several months ago.I have not re-ordered this but today I received an e mail to tell me that another order was being shipped.I attempted to contact Pets Purest by phone but they do not have a telephone contact number.I e mailed them and received a standard acknowledgement.I'd like to know why when you order something as a one off they assume this is a recurring order with the company deducting the cost from my bank account without any involvement from. me?

14 January 2025
Unprompted review
Pets Purest logo

Reply from Pets Purest

Hello,

Thank you for your review - we appreciate all feedback as we are constantly trying to improve our service for our customers.

We’re sorry to hear about your initial experience with our subscription service, and would like to apologise for any confusion that may have been caused by unexpected orders. We’re glad that we were able to address your concerns directly over the phone and resolve the issue with a full refund and cancellation of this order.

At Pets Purest we genuinely want all customers to have a great experience, and we would like to thank you for your understanding and patience which allowed us to resolve this issue together.

We are always here to help should you wish to reach out to us in the future.

Warmest regards,
The Pets Purest Team

Rated 5 out of 5 stars

Very easy to order via website

Very easy to order via website. Good communication & updates, right through to dispatch.
Very good choice of products. Dog loves their treats and I like that it’s all natural.

25 December 2024
Rated 5 out of 5 stars

It’s become my go-to

I’ve been purchasing pet supplements from this website for over a year now. I recently discovered them and have been consistently impressed by the quality and variety of products available for my dog. From joint health supplements to skin and coat care, they have everything I need to keep my dog happy and healthy. The website is so easy to navigate, and I appreciate how quickly my orders arrive. I’m confident in recommending this site to anyone looking for top-notch supplements for their pets. It’s become my go-to, and I will continue to shop here.

10 January 2025
Unprompted review
Rated 5 out of 5 stars

Great products and service

I love the natural products Pets Purest make, it’s good to know that they are good for my dog!
The customer services department is exceptional, Megan has always been particularly helpful, kind and patient. Much appreciated! Highly recommend Pets Purest!

20 December 2024
Unprompted review
Rated 4 out of 5 stars

The product I purchased was Probiotic

The product I purchased, the probiotic, is great quality, I’ve been giving this to my kitty for a few days now and he now has diarrhoea, only giving him a quarter of a teaspoon once per day because he’s only 3.5 kg and a senior. So any advice about what I can do to stop this problem would be appreciated. He does need a probiotic because he’s been on a lot of medication recently.
Btw the Royal Mail lost my package and it arrived all torn with no apology from them. It took 4 days to get to me, instead of the 48hrs which you sent it by.

24 September 2024
Rated 5 out of 5 stars

Pets Purest Salmon oil

Pets Purest Salmon oil has to be one of the best decisions I have ever made. The girls enjoy their food so much more now because they know they get the tastiest breakfast and dinners. The benefits of the salmon oil are unbelievable. Their coats are so soft and glossy now since having salmon oil.

5 July 2024
Unprompted review
Rated 2 out of 5 stars

Awful products for cats!

Good service, awful products for cats!

I bought the cat treat bundle and both of my cats won't even try them, they sniff it and walk off. I'm sure the products are good for dogs but steer clear if you're a cat owner!

6 August 2024
Unprompted review
Pets Purest logo

Reply from Pets Purest

Hello Harvey,

Thank you for your review we appreciate all feedback as we are constantly trying to improve.

We have tried to reach out to you privately but as we cannot find your details and we have had no response to a request for more information we are unable to offer a resolution for you.

We genuinely want all customers to have a good experience with us and if something is wrong we would greatly appreciate a chance to rectify things.

Please reach out to us at support@petspurest.com so we can get this sorted for you.

Kindest regards,
Melissa

Rated 5 out of 5 stars

Amazing

Our dog Trixie enjoys the extra pump of Scottish Salmon Oil! Delivers today!
Bowl empty within seconds
No more fussy eater

25 July 2024
Unprompted review
Pets Purest logo

Reply from Pets Purest

Hello Ovidiu,

Thank you for your review, we really appreciate it and it's great to hear that Trixie is loving our salmon oil.

Many thanks, Melissa

Rated 5 out of 5 stars

Worm treatment

The usual worm treatment from the vets upset my English bulldog. Last time when I gave the prescribed medicine to my boy those tablets made him feel really poorly. I was worried that I’ll loose my dog… I took him to the vets and they’ve suggested to stop giving any anti worming medication from no on as none of the medication’s they gave worked gently on my dog.
Several months after without any deworming my dog started to loose the fur excessively, developed and itching/ scratching habits. I took him to the vets again and they’ve said it’s a food allergy now and suggested to change the dry food brand. I followed the advice but nothing changed in my dog behaviour and he continued to loose the fur and the weight. So I’ve started to look for the alternative products for the worm treatment primarily and for the supplements for the skin, fur etc.

Thanks god I’ve found the pets purest!!! Just 3 days after giving the advised dosage of the dewormer from Pets Purest my dog had a night accident in the house and my husband discovered a worm trace in that runny poop. We’ve continued with the treatment as per advice sheet on the bottle. Scratching habit gone few days after as well. So clearly it worked!
Thank you Pets Purest
I’ve ordered several other products from you guys and will be buying again

15 July 2024
Unprompted review

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