Just had a brilliant customer experience following a misunderstanding about a product that was genuinely no ones fault. They offered me a full refund when many others might not. They lived up fully to... See more
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I never realised I could buy stuff like salmon oil and natural wormwood for my Romanian rescue dog. He is coming on great. His coat was not good and I worried about internal Parasites and stuff. Go... See more
I used a well known Flea Treatment on my cat , it didn't give me great results so I decided to use Pets Purest all Natural flea and Tick Repellent, which isn't full of chemicals, so far so good ! I c... See more
Could not recommend enough. Our girl got a canine papilloma on her mouth, we was quoted £800 plus at the vets to remove it because of the size of it and the position. A friend recommended us to try Th... See more
Company replied
Company details
- #125 of 151 best companies in Pet Care Store
- #83 of 93 best companies in Animal feed shop
- #224 of 260 best companies in Pet shop
Written by the company
Pets Purest is a small family business and the UK’s first pet supplement brand prioritising daily pet wellbeing. We provide a range of 100% natural treats, supplements and hygiene products to help keep pets feeling healthy from the inside out! We're passionate about pet wellbeing and our promise is to support pet owners (and their pets!) on a journey of daily wellness and lifelong happiness
Contact info
Pets Purest, Suite 3, Grove Chambers, 36 Green Lane, SK9 1LD, Wilmslow, United Kingdom
- support@petspurest.com
- www.petspurest.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 24 hours
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Always quick and prompt delivery always…
Always quick and prompt delivery always amazing products for my dogs couldn’t rate any better xx
Always delivered when stated ,my dog…
Always delivered when stated ,my dog loves them
I ordered Salmon Oil several months…
I ordered Salmon Oil several months ago.I have not re-ordered this but today I received an e mail to tell me that another order was being shipped.I attempted to contact Pets Purest by phone but they do not have a telephone contact number.I e mailed them and received a standard acknowledgement.I'd like to know why when you order something as a one off they assume this is a recurring order with the company deducting the cost from my bank account without any involvement from. me?

Reply from Pets Purest
Very easy to order via website
Very easy to order via website. Good communication & updates, right through to dispatch.
Very good choice of products. Dog loves their treats and I like that it’s all natural.
It’s become my go-to
I’ve been purchasing pet supplements from this website for over a year now. I recently discovered them and have been consistently impressed by the quality and variety of products available for my dog. From joint health supplements to skin and coat care, they have everything I need to keep my dog happy and healthy. The website is so easy to navigate, and I appreciate how quickly my orders arrive. I’m confident in recommending this site to anyone looking for top-notch supplements for their pets. It’s become my go-to, and I will continue to shop here.
Easy to order and fast delivery of good…
Easy to order and fast delivery of good quality products
Great products and service
I love the natural products Pets Purest make, it’s good to know that they are good for my dog!
The customer services department is exceptional, Megan has always been particularly helpful, kind and patient. Much appreciated! Highly recommend Pets Purest!
Thank u so much for sorting my delivery…
Thank u so much for sorting my delivery out and my refund.
The product I purchased was Probiotic
The product I purchased, the probiotic, is great quality, I’ve been giving this to my kitty for a few days now and he now has diarrhoea, only giving him a quarter of a teaspoon once per day because he’s only 3.5 kg and a senior. So any advice about what I can do to stop this problem would be appreciated. He does need a probiotic because he’s been on a lot of medication recently.
Btw the Royal Mail lost my package and it arrived all torn with no apology from them. It took 4 days to get to me, instead of the 48hrs which you sent it by.
Pets Purest Salmon oil
Pets Purest Salmon oil has to be one of the best decisions I have ever made. The girls enjoy their food so much more now because they know they get the tastiest breakfast and dinners. The benefits of the salmon oil are unbelievable. Their coats are so soft and glossy now since having salmon oil.
Amazing customer service
Amazing customer service, thanks Charlotte for your quick and friendly response and resolving my issue😃
Great service
Quick delivery, good products and my dog loves the salmon oil.
Originally found the products on…
Originally found the products on Amazon. Prefer to order directly from a company when possible and was not disappointed by the service.
The delivery of products is fast and reliable.
Excellent service at correcting my mistake
Excellent service at correcting a mistake I made with an order. Everything was resolved within a hour.
Awful products for cats!
Good service, awful products for cats!
I bought the cat treat bundle and both of my cats won't even try them, they sniff it and walk off. I'm sure the products are good for dogs but steer clear if you're a cat owner!

Reply from Pets Purest
Have 2 product on subscription
Have 2 product on subscription - dental powder and calming drops both work well and subscription is so easy to manage if we need to change a date.
Amazing
Our dog Trixie enjoys the extra pump of Scottish Salmon Oil! Delivers today!
Bowl empty within seconds
No more fussy eater

Reply from Pets Purest
Worm treatment
The usual worm treatment from the vets upset my English bulldog. Last time when I gave the prescribed medicine to my boy those tablets made him feel really poorly. I was worried that I’ll loose my dog… I took him to the vets and they’ve suggested to stop giving any anti worming medication from no on as none of the medication’s they gave worked gently on my dog.
Several months after without any deworming my dog started to loose the fur excessively, developed and itching/ scratching habits. I took him to the vets again and they’ve said it’s a food allergy now and suggested to change the dry food brand. I followed the advice but nothing changed in my dog behaviour and he continued to loose the fur and the weight. So I’ve started to look for the alternative products for the worm treatment primarily and for the supplements for the skin, fur etc.
Thanks god I’ve found the pets purest!!! Just 3 days after giving the advised dosage of the dewormer from Pets Purest my dog had a night accident in the house and my husband discovered a worm trace in that runny poop. We’ve continued with the treatment as per advice sheet on the bottle. Scratching habit gone few days after as well. So clearly it worked!
Thank you Pets Purest
I’ve ordered several other products from you guys and will be buying again

Reply from Pets Purest
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