Just had a brilliant customer experience following a misunderstanding about a product that was genuinely no ones fault. They offered me a full refund when many others might not. They lived up fully to... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I never realised I could buy stuff like salmon oil and natural wormwood for my Romanian rescue dog. He is coming on great. His coat was not good and I worried about internal Parasites and stuff. Go... See more
I used a well known Flea Treatment on my cat , it didn't give me great results so I decided to use Pets Purest all Natural flea and Tick Repellent, which isn't full of chemicals, so far so good ! I c... See more
Could not recommend enough. Our girl got a canine papilloma on her mouth, we was quoted £800 plus at the vets to remove it because of the size of it and the position. A friend recommended us to try Th... See more
Company replied
Company details
- #125 of 151 best companies in Pet Care Store
- #83 of 93 best companies in Animal feed shop
- #224 of 260 best companies in Pet shop
Written by the company
Pets Purest is a small family business and the UK’s first pet supplement brand prioritising daily pet wellbeing. We provide a range of 100% natural treats, supplements and hygiene products to help keep pets feeling healthy from the inside out! We're passionate about pet wellbeing and our promise is to support pet owners (and their pets!) on a journey of daily wellness and lifelong happiness
Contact info
Pets Purest, Suite 3, Grove Chambers, 36 Green Lane, SK9 1LD, Wilmslow, United Kingdom
- support@petspurest.com
- www.petspurest.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Can't express our thanks to Pets Purest…
Can't express our thanks to Pets Purest for the improvement of our little girl! Buying is straightforward and delivery is quick too.

Reply from Pets Purest
No Change
I've given it 2 stars because as a company I can't fault them. As for the products I'm not sure. We used itchy skin oil, pre biotics and pro biotics and turmeric. Not change in our Lab whatsoever. What I will say is we only gave it a couple of months so maybe not long enough. I'm not going to slate it but I won't be recommending it either.

Reply from Pets Purest
Awesome products with quality…
Awesome products with quality ingredients!! Highly recommend!

Reply from Pets Purest
Fast delivery and impressed with the…
Fast delivery and impressed with the products.. highly recommend ⭐️⭐️⭐️⭐️⭐️

Reply from Pets Purest

Reply from Pets Purest
salmon oil from Pets Purest…
I’ve bought salmon oil from Pets Purest for my 2 dogs for the last year, and it’s made a big difference to their coats and general wellbeing. I had to deal with the company regarding a bottle that had leaked in its packaging, and the customer service was second to none. A great company to deal with, and I’ll continue to be a repeat customer.

Reply from Pets Purest
This company went over and above to…
This company went over and above to ensure I recieved a replacement order .when my original one was delivered to a address in London 600 miles away.
First class customer service.Highly recommended..you are a human not just a.number
Thank you so much

Reply from Pets Purest
Really great customer service
Really great customer service!
I have had a bit of an ordeal with this order. I found this company while searching for some supplements for my cats and I placed an order for the digestive bundle and was quite excited to try it out. I was even more excited when it arrived in a timely manner, unfortunately I was then left disappointed as what I received was a couple of football shirts. Not sure how they would help my cats digestion 😂 I then was quite annoyed and went on a rampage to get in contact to see what was going on and if I had been scammed. I received a message from a lovely lady called Melissa who asked to call me to go through it. She was absolutely amazing, reassuring me this wasn’t something that had happened before and offered to refund part of my order and get it all resent to me and also collect the items that were incorrect.
I am so happy with how this was dealt with and would like to offer a big apology and admit I was wrong to jump the gun.
Thank you so much for sorting, I will update once I receive my correct order!!
-update- correct order was received literally 2 days later and I’m really happy with the products!!!

Reply from Pets Purest
Pets purest offer such a great choice of healthy treats and supplements
Pets Purest offer such a great selection of healthy treats. My dog absolutely loves the pheasant cubes and venison sausages. The boredom yack chews, rabbit ears and deers antler are fantastic. I also use salmon oil and the itchy skin relief which is amazing. The staff are very helpful and friendly and subscription makes it easy for re orders. Using these products for a almost a year, I highly recommend you explore what pet purest have to offer. Your pet will thank you.

Reply from Pets Purest
I'm extremely happy 😊 there products…
I'm extremely happy 😊 there products are amazing 🙌 will definitely be buying again 💯

Reply from Pets Purest
Excellent products and quick deliveries.Really pleased with the products and…
Really pleased with the products and service with pets purest. Their delivery is quick and very good prices. Definitely recommend. I buy their tummy settler, salmon oil and treats for my 2 dogs.

Reply from Pets Purest
Happy customer
I had an initial issue with my order due to Royal Mail and technical issues with my emails not routing through to PP to resolve - hence losing the 1 star for my initial troubles.
However I am fully satisfied with the customer care I received from Melissa to resolve this. Excellent resolution skills and the products seem great, can’t wait to use them for my dog.
Many thanks!

Reply from Pets Purest
Great one-stop shop for high quality pet products
Great one-stop shop for pet supplements, kibble toppers, and high meat content treats. Regularly buy the salmon oil and stock up in natural training treats too. Nice to find an affordable to source that is also good quality. Great customer service too. Always knowledgeable and prompt responses.
Great Products
PetsPurest have one certain product that helps my highly allergic dog. I found it and continue using it hence I am a return customer. I also use the salmon oil for all my dogs. Customer service is a little slow and not very helpful but the products are great!
Great products
Products that actually work cannot recommend enough . Also excellent value for money . Pets purest do not try and rip you off. I have been amazed with how much their products have helped my cat.
Very helpful and understanding
Very helpful and understanding. Lovely natural products.
As been accomplish as it should
I can’t recommend pets purest enough
I can’t recommend pets purest enough. The customer service experience was outstanding, Sandra and Melissa were so helpful, friendly and easy to talk to, any concerns I had were sorted immediately. I have many products on subscription ranging from dental spray and supplements to multivitamins, skin and coat treats and supplements to calming treats, supplements and drops to ensure my golden retriever is in tip top condition. Holly is naturally nervous and scared of the strangest things, adding the calming drops to her water and giving her the calming treats and supplements really seems to help. Holly doesn’t really like having her teeth cleaned so the dental spray and supplements are a must and have helped whiten her teeth and improve her breath. She is less itchy with the skin and coat treats and supplements. Holly can be a bit fussy with treats (I know, strange for a retriever) but she loves the taste of all the products. Knowing everything is made from good quality natural products means that Holly is only getting the best, which she deserves. Thank you pets purest from Sarah and Holly

Reply from Pets Purest
Really Happy
Could not recommend enough. Our girl got a canine papilloma on her mouth, we was quoted £800 plus at the vets to remove it because of the size of it and the position. A friend recommended us to try Thuja Cream first from Pets Purest. It worked absolute wonders, the papilloma shrunk and eventually fell off all together. We were absolutely made up that my girl got to avoid having a surgery. We will definitely be using these products again in the future.

Reply from Pets Purest
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







