PETstock Reviews 

If you want to make the staff at petstock do their job and your tired of the useless staff rude staff and all the other bits I've read on this page send your emails to head office of Woolworths they own 55% and we all know how Woolworths treats their staff

Website pricing and then website cart pricing dont align. When questioned apparenyly its because of the area of the store and pricing. Went into the said store and pricing was lower..... not impressed. The store staff were also shocked, its really too late as now Ive gone from long term loyal customer and moved to another store.

I went to Petstock Robina to buy quality dry food for my dogs… these are part of our family.
They were promoting a 20 kg, Australian brand so I chose that along with treats in the same product.
The gentleman’s service was excellent…That’s where it ended.

1. The product was like recycled cardboard, with no protein smell at all…Our 3 dogs wouldn’t look at it…and one is a Labrador. A literal food vacuum.

2. A few weeks later, I returned the product and was astonished by the reception… The obvious senior attendant was on defence immediately…All I said was, ‘I want to return or exchange dog’…to which, with her hands in the air, she continued, ‘dog food which is rubbish’… She had obviously been thru the procedure often before during that period.

3. She said she would refund the product if it was NOT opened… Me, ‘How do I know it’s rubbish if I don’t open it?’ To which she replied, with an arrogant smirk, ‘it does NOT come with a palatable guarantee! That is our policy’…
I asked if all of their products have a palatable guarantee? I suggested an inquiry into pet food quality…Still no response…and no refund.
I am left with $70+ rubbish to dump, plus the effort involved.

4.To add insult to injury there was still half the full pallet on sale behind me…even though they are aware of is quality.

…
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I brought a product that wasn't fit for purpose - the manufacturer's fault, not Petstock and though there were grounds to not refund, Petstock did so promptly and willingly

Do NOT order online if you expect/need your items within a week because this company is absolutely useless when it comes to online delivery.

Better to go with Petbarn, they will deliver within 2 hours unlike Petstock where you can expect delivery...who freaking knows!!!

Of course! Here’s a draft for you:

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I recently took an injured parrot I found on the road to Petstock in Butler, hoping they could help care for it. Unfortunately, when I returned to check on the bird’s welfare, I was treated very rudely by the staff. They refused to provide any information about the bird’s condition, which was quite disappointing. I hope they improve their customer service and communication in the future.

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Feel free to tweak that however you like!

They are not clear on postage - be very careful - not all postage is free over the stated amount - check the small print. Caught me out and they refuse to refund it.

Tried to add another product to my order but they said you can't. Also they take far to long to dispatch goods once they are paid for. Probably will not use again

The store appeared neat and lovely, but it was difficult to find someone to assist. They seemed uninterested when I did; in fact, they gave off a somewhat aloof attitude.

The culture at this company is disgusting and I refuse to shop there based on the gross behaviour amongst the staff.

The pricing for grooming services is very misleading. On the website it is structured by weight of dog and service selected but when I took my medium dog in they charged the giant dog rate. When making the booking over the phone the groomer made no mention of a different price. My dog’s groom costs $120 at her regular groomer but at Petstock Rolleston cost $223 with the potential to be up to $283 if she was “difficult”. What’s even worse is when I got her home I noticed that the fur around her bottom wasn’t even properly clean!

I took my 10mth American bulldog puppy to Petstock Vet Hoppers Crossing June 2025. Diagnosed a mild case kennel cough, given cough mixture, paid $155. Called twice first call puppy not taking elixir told can have tablet cost $50, second call puppy getting worse, told bring back in, puppy too sick running temperature, suffering badly lethargic. Called mobile vet to home diagnosis not kennel cough, pneumonia straight away injection, and a weeks worth antibiotics, now quietly recovering. I am not happy with Petstock Vet duty of care or advice, I should be fully refunded, I could have loss my little pup no thanks to wrong diagnosis.

If I could give 0 stars I would! We were rejected from adopting a kitten because we wouldn’t purchase their suggested food. Even though I have heaps of good quality food supplies and choice at home, a professionally build outdoor catio as cat would be free within confined yard without fear of wildlife being killed, it wasn’t good enough! Pathetic staff and manager at Runaway Bay. AWL were passive in sorting out a solution. This kitten would have had the best of everything with no expense spared to love him well. Sorry Peanut we hope you find a good home soon.

Account details missing, Auto deliveries not showing on my account, so Ihad no idea if they were coming or not. Was told by operator that this has been a problem since site was set up and not looking to be fixed. Bit wary giving my card detsils to a company who are a bit "loose" with details. The deliveries I did recieve were timely.

Horse owners – go elsewhere for your supplies!
PETstock Eltham: out of stock and hopeless staff – what a combination!

I went in to buy lucerne chaff, none in stock. Combo chaff, I bought the last two... The staff were so lazy, I had to load the chaff myself, at least you'd expect a discount price for no service.

A good alternative in the Eltham area is Motschalls Stock Feed, a family-run company that not only has stock they can advise you based on their years of experience.

I had my little Maltese dog Missy's hair cut at Fairfield Townsville, and I am pleased with their service and grooming. Well done to the young man that groomed my little Missy.

I’m a new customer and in just 2months I’m already so disappointed and planning to cancel my orders. It’s hard to find customer service representatives on the phone. It’s also hard to find their phone number so you have to go to their website first. It’s not on the bill summary for some reason. Very slow in responding to chats and call backs. I called on Monday and got an email response on Wednesday ! Absolutely awful customer service. Pet direct was much better when it came to customer care. Not to mention the delivery procedures. They claim they need about 10 business days for delivery. I left instructions to call me before delivery because I’m in a gated complex and I work 9-5pm. But no one called and now my dogs dinner is lying with the post office which will close whilst I’m still in office.,Very unprofessional and unreliable. No one follows instructions here. It’s a take it or leave it way of doing business. Unacceptable attitude from the company. They keep blaming NZ post for their delayed delivery. Looks like this company is run by people who have no regard for customer care at all. Very Disappointing !

We took our two dogs today at PETstock Wagga for grooming at 9 am. My husband asked what time they'll be picked up. Whether around 4:00. The groomer said she'll try to finish all the 7 dogs and give us a call. She's there till 5:00. She even showed me my contact number. We've been waiting already after 4:00, no phone call or text message. We decided to leave expecting a phone call on our way there which takes us 25 minutes. No phone call. When we got there only our dogs left, shivering, no water in the cages. I asked the girl why we did not get a phone call. She said she is not the groomer. I said pass on to her. I'm not happy with this. After my husband paid for the bill ( I was near the door) on my way out the groomer came out. She did not even talked to me. She is not worth recommending. We won't take our dogs there anymore. So disappointed!!!

Today on 23/01/25 we took our little one for grooming and after they finished we went there to pick her up and we came to know that she got little cut near by her tummy and after we asked reason they said she jump on table and she got cut , for us it’s surprise that how come she got cut after jump on table and after 3 times asked that was it any scissor or anything that lady told that it was cut as she was jump on table and that was shaving clipper. She said not to worry , we will give you discount and we were like wooww , seriously . They gave us 8$ discount out of 95$ bill around and doesn’t matter for discount but we need to go to emergency and vet told us she needs to wear cone so she will not leaking it otherwise she will have infection . Now because of their stupid mistake my little one has to survive for few days and after this cut she was looks so sad and saying us like look mum and dad what happened to me. Not accept at all. Worst service, vet told us your little one is very good , she is not naughty at all . I don’t understand how come she jump as we never heard from pet barn that she is jumping during grooming , it’s been 3 years nearly and we took her today at pet stock
as we thought it’s close to our home so let’s go there, worst service ever

Store would not price match as per the guarantee on their website.
They said "The physical store only matches with other physical stores, if you want to match with an online store you need to buy from petstocks online store"
The price match guarante on the petstock website does not say this anywhere. So either the petstock price match guarantee is just a fraudulent trick to get people into the store, or the petstock Eltham store has very dishonest or poorly trained staff.
Looks like I'll be taking all my business to petbarn from now on.
I hope the $8 or so extra profit on the nexgard spectra 6 pack you made was worth a 1 star review and loss of a customer that used to spend thousands with you each year..