PETstock Reviews 

We buy our pet foods & kittens from PetStock & we are very happy with the service we get including the cheaper pricing on cat foods & especially the last kitten we bought from them. Nice friendly staff & loads to look at. Must store to be in & not to far away for us to get to.

I bought a rogz small dog harness from Petstock Mt Colah. It’s now a few years old but doesn’t have any noticeable wear and tear. However it has fallen apart at a critical seam on a clip that wasn’t stitched properly (manufacturing defect). No it has not been chewed. Just wasn’t properly put together. I wasn’t expecting shoddy workmanship from a premium priced product by Rogz (a company that claims to value safety). When I took it back to Petstock they were very unhelpful and didn't offer any replacement or repair or follow up with the supplier. They suggested that I was lucky that it lasted this long. Well shouldn't be a matter of luck when they sell premium products at a premium price then act like they are a $2 shop when it comes to durability and quality of product.
I contacted Rogz directly and they sent me a new harness.

As the other reviwer said petstocks "price guarantee" is false and highly misleading. There is a disclaimer that they can refuse any price match at their sole discretion if it falls below their arbitrarily made up "cost price" that they don't tell you.

They would not honour a price match for 20kg black hawk dog food despite multiple other websites selling it at the reduced price without discounts. Further, their sale prices are suspicious, apparently discounted 20%, yet their "original" price is $20 more than the manufacturers stated RRP.

Even if you don't use price matches, the misleading and dishonest claim of their "price guarantee" says enough about their service. Plasted all over their website, yet it just wastes everyone's time.

Tried to buy a 10kg Royal Canin cat food. RSPCA is doing a sale offering $118 and Pet Circle is $123. They just told me sorry we cannot price match them because higher than their cost price of $145. What a joke! The product's normal market price without sale is just $137 (refer Petbarn without sale).
Just remove your "Smart price guarantee" if you intentionally refused to do it. What a doggy company!

Petstock tarneit as a business I would give your store credit for being clean and tidy but the lack of service an attitude an smugness from your staff when they can’t even acknowledge you while waiting nor offer to serve you at another POS while staff just hover then when the customer in front of me is done with there transaction I’m spoken to condescendingly by that cashier whom while walking away mind you an as im simple an a child “who should know I can walk to any register to be served “ “ it all does the same to “
not to mention no pleasantry nor hello once I’m finally served

Working in customer service a knowing how difficult the industry can be your ppl are an integral component to a companies longevity these two young women should never be hired in any business where they interact with customers .
the owners should evaluate if this is a representative of the companies values .

Will refuse to shop in your store again .

Took my mum's dog to petstock for the dog grooming service, got mum's dog a demoult and tidy the total cost was $140. When walking the dog out of petstock noticed there was still a lot of moulting for still on the dog, got to the car and had a better look it looked as though no dog moulted fur had been removed. I feel my mother has been scammed paying $140 for what, this is shameful when I got her dog home spent a good amount of time removing the moulted fur myself pulling out huge clumps I should have done that in the first place but originally thought I would be paying for a professional service which it was absolutely not!

I am writing to express my disappointment with my recent purchase of Royal Canin dog maxi ageing 8+ food at South Morang Pet stock on 5th October 24

Firstly, I found the staff member at the cash register to be unhelpful and uninformative. I was charged $219.00 for the product (Invoice 81918830).

To my surprise, I later discovered that the same product is available at Petbarn for significantly less at $161.99, and even less with repeat delivery at $153.59. This price difference is substantial and unacceptable.

Due to this experience, I will not be shopping at your store again. I urge other customers to be cautious when making purchases at Pet Stock and to compare prices elsewhere.

When it was Pet City ( Morley WA) system much more customer friendly and I think cheaper.
Yesterday my daughter’s partner purchased 2 rolls of prime dog food on my behalf for my dog . He purchased the wrong type ( I have done before when Pet City ) so I returned later to exchange for correct type .
What a complete debacle ! The assistant was trying his best to help BUT what should surely be a quick exchange has become an ongoing debacle. The assistant asking so many questions , membership number , time , etc etc a million questions but an exchange didn’t occur as he couldn’t find any proof of purchase . A refund wasn’t and is not what I want …. Just a simple exchange but not possible with Petstock .
I bought the prime dog food I needed AND LEFT THE ONES WRONGLY PURCHASED IN PETSTOCK .
Today a phone call saying still couldn’t exchange or now refund the money for the two I left and was also informed MANAGEMENT WOULDNT BE AVAILABLE FOR TWO WEEKS .. Sunday a type of manager???
I rang Petstock to verbally complain and now am waiting for a return response .
Prices higher and customer service has decreased.
I will try my best to shop elsewhere AFTER 12 YEARS OF SHOPPING AT PER CITY .
Change is supposed to be for the better.
Not in this case

Clearly it depends on which store I visit and when. However, the Coburg store has recently been rearranged and signage added. It is easier to find items. Staff I encounter appear knowledgeable and helpful, as far as products are concerned. I have in the past used their online shopping but it is in fact dealt with centrally and I picked up the package at the local store.

Petstock groomer injured my dog, Sherlock and tried to hide it. When confronted, Petstock apologised and promised to cover the vet bill. When the vet bill was sent, Petstock send us a non-disclosure letter indicating that they are not liable for what happened and threatened us to keep quiet if we want them to pay $92 vet bill (was caused by them) and no mention of our poor dog that gone through trauma. Shame on you Petstock, I pay the $92 myself but I will tell the world about your outrages behaviour toward animals and customers

Went to return a bag of cat food at Runaway bay, that my cat wouldn't eat, and it's covered by Petstock return policy and by the manufacturer of the product. The girl (Karen?, tattoos on her arm and a ring through her lip, seriously in need of therapy) said to me the bag was half empty implying I'm dishonest. She offended me Infront of customers, and her work colleague who stepped in and told her she's wrong. I told her to give me back the bag and forget about it. She processed the refund and again she repeated what she said earlier. If there's an award for rudeness and stupidty, she would win first prize.

not only would I not recommend it, I will never buy from them again, online or in store.
Been a in store customer for many years and the experience had always been good, first time online experience has caused so much headache that I don't want to spend another dollar there.

1, online order stays in "in progress" for a week,
2, when followed up on it, was told it was canceled, can't tell me why
3. replacement order promptly made and with express shipping, but put the wrong address on the order (part or the order was sold out so had to go and buy from another shop anyway)
4, I followed this up and it was changed quickly, although left the old address in Billing despite me informing I've not lived there for over 3 years,
5. 2 days later received msg from courier company saying the order is going to the old address anyway?!

After another 30min phone call was assured it's fixed with the courier company and that it will be coming to the correct address. Let's wait and see. so far almost nothing has gone right, taken more than a week and way too much of my time with the follow ups

to customer service person's credit, she tried to rectify the situation best she could, but their process/system is a major let down to the point of amateurish

Have found the staff at Petstock to be consistently helpful. I drive 5km past another large pet supply store and shop at Petstock because of the assistance I get.

Nowra Petstock. We got our miniature poodle clipped. We were asked to sign so many forms and told that the cost would be approx $90. The cost was $115 and we were told that the poodle nipped the clipper. No marks or indications for proof. This dog is 10 years old, clipped always and has never been aggressive. The clip was appalling, many very close shaves, grazing and chaffing. I would NEVER let my dog anywhere near these butchers again. Shop in Nowra.

I like to buy things from one store where possible to avoid multiple online accounts. Tried to use the PETstock price match to get some Glandex for my dog as the PETstock price was approx $20 higher than everywhere else.
Received a response saying that reducing the cost to be comparable to the market would cause it to fall below warehouse cost.
What a great cop out in the terms of service.
Time to change to a new pet product provider.

Petstock online services are poor. I bought some food for my dog, it was supposedly shipped on the same day. A week later I called and emailed, no follow up, no customer service response, their tracking service doesn't work. Emailed again 10 days after order, no response. Package was finally delivered 2 weeks after original delivery date, but I had already run out of food. Will never use their service again. I have used Pet Circle in the past and never had an issue with them.

I have visited the new Dubbo store twice in the last 6 weeks and have been very happy with the level of customer service. The staff are lovely and go out of their way to help, carry your purchases to your vehicle, and love to have a chat about your animals.
While the prices aren't necessarily the cheapest, for what I am after, they are the only place that stocks it within 200km. It would be great if all the stock was listed on the website so that I can order everything online for click and collect and be able to use Cash Rewards or Shopback for a bit of cash back which will help with the slightly dearer prices. Love the brand cash rewards online and in-store!

DO NOT BOOK A GROOM WITH PETSTOCK OR BESTFRIENDS - NEGLECTFUL AND UNCARING
In early July 2023 I booked a full groom through the online platform for the 21st September. I received 2 x email confirmations and 2 x SMS confirmations in the days leading up to the 21st. I arrived at the store (having taken care not to book work meetings around this time as it was a workday) only to be told they don't do grooming at that store and that the system must have made an error (the store was clearly listed on my email and sms confirmations). The assistant at the store tried to call a nearby store to see if they had a booking but had no luck. Given it appeared to be a system issue I left and called the customer helpline. The customer service representative insisted I send proof (didn't believe me, couldn't be bothered to look in his system for the record). I sent it through and was told someone would be in touch the next day from a nearby store with a booking. I received no call so wrote back, again was told they personally called the store manager and I would receive a call/contact that afternoon. Again no contact, so I followed up and was told to just call the store myself. Meanwhile almost a week has passed and my poor dog is no closer to having a groom she needs. Where I live it is difficult to get a groom, hence why I booked so far ahead in advance. This store and its 'customer service' representatives clearly don't care about your animals welfare or well-being, very disappointing. I have had no success in trying to resolve this issue directly with them hence publishing this review as there doesn't seem to be any other course of action - they just don't care.

Had a consultation with vet for my cat, had a vet fill in whom doesn't necessarily work there, being the craigieburn petstock, she the supposed vet was kind but was not being professional ,all she was interested in was getting the weight and checking teeth, which lead to myself having to hold cat and open cat jaw for her as she kept saying that she was scared and frightened incase the cat attacked her .I told her the cat was showing signs of experiencing pain and as the cat was due for a dental clean it was the only reason she chose to check teeth confirming that all was okay and should bring cat in to clinic in 2 months time for a clean, l REPEATED to her that l wanted her to assess the condition of my pet, as that was what l assumed a consultation was about, but she went on to say " I will not handle the cat , too much of a dangerous situation ,you should of given your cat gabapentin to sedate him so a examination could of been performed, " the vet requires me to administer gabapentin 2 hours before for when a dental clean is performed, and only for that situation, so far as l knew, .The vet was all too happy to shove my cat back into his carrier,my cat being a tripod is missing a hind leg, so l helped otherwise she could have hurt him. And yes they took my money over $100 ,the receptionist basically justifying that it's my fault not resulting in a proper diagnosis as cat wasn't drugged up. Now l thought it would be inappropriate for a examination to have the recipient drugged as they possibly would miss the signs due to lack of response from pet and not only that if another form of medical treatment was needed it would make things worse. Called back over the phone 2 days later to tell them cat still in pain they , the reception believed could be due to sprained injury but couldn't confirm anything official of course and said they would have the vet in charge call me back, did receive a missed call as l ws driving, she mentioned in the message that she would call back again, l called her back but no answer, it's been over a week and no call back from vet, luckily l have been holistically helping my cat , and he seems to be on the mend and doing better, as for PETSTOCK CRAIGIEBURN THEY'RE ALL ABOUT MONEY, HOW DEEPLY DISILLUSIONED ARE THEY, THAT THEY THINK CUSTOMERS WON'T SEE HOW CORRUPTED THEIR BUSINESS IS.

Purchased a non chemical DGG dog relaxing shampoo for my dog. Unfortunately the shampoo got into her eye and caused a chemical burn. Please be mindful with this product.