Phoenixwills Reviews 

2
TrustScore 3 out of 5

2.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details


Contact info

2.9

Average

TrustScore 3 out of 5

2 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.9

All reviews

(2)

0 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Be very careful ...

Our file was transferred to Dan Attfield at The Will and Trust Company without our knowledge when David Blakesley of Phoenix Wills retired and no one bothered to tell us. It took a lot of effort and stress to track down what had happened to our papers and in particular our house deeds when we were about to sell our home. The Society of Will Writers eventually confirmed that the public has no protection in connection with their personal data being passed on and there is no obligation for any new company to continue service. Dan Attfield gave us no tailored guidance or advice with amended wills. He asked for additional funds in connection with our LPAs; those that David Blakesley had finalised were invalid due to his incompetence. The whole debacle turned out to be much more expensive than engaging a proper solicitor. If you use a will writing company you do so entirely at your own risk. Please note that you need absolutely no legal qualification or even experience to become a will writer (just Google it). Investigation through a complaints’ procedure with the Society of Will Writers reveals a lot of complicated and unfathomable loopholes ensuring that there is no penalty for their members and no best standard of practice. Good luck if you continue with a will writing service.

1 October 2024
Unprompted review
Rated 1 out of 5 stars

Problems with communication

Starting to get concerned with the lack of response to emails and phone calls. The amateur website is not helpful and the contact form does not work.
Perhaps there are staff issues, but how can you advertise a 24hr service if it does not exist?

15 March 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look