Photo-Me UK Reviews 

This company is a big fraud. I tried to take picture of my daughter today in one of their booths. My daughter is four. It is not possible in a milion years for a kid to fit in that face recognition circle. But I somehow stand her on that chair and took the picture. Then it said its contactless payment of £10, the card machine wasn’t functional at all but suddenly it started working. They deducted £40. Now I am home and trying to contact the customer service which is extremely frustrating.
What a shame this company is.

-5. Tried 3 booths costing £30 and photos not accepted by passport office. Colour too white in WH Smith’s Orpington. Too orange in The Mall upper level Maidstone and Sainsbury’s at Locksbottom but none accepted. Snappy Snaps in Bromley were spot on. Maidstone booth said they’d refund me but 6 weeks have passed and no refund and wasted 30 mins on texting them just to be lied to regarding refund.

Used Morrisons in store photo both,when i tried to renew my passport on the Gov site it did not recognize the ID number then rang the so called customer service which gives you a recorded message to email or write in your complaint ,it is just a con cannot get refund and photos are non compliant.
Be warned they take your money but you end up with dud photos

What an absolute joke. Used one of their machines and have been trying to apply for my new passport and the code hasn’t worked for a week. Got into contact and told to get another one
Went to snappy snaps this time! A little more expensive but they check your photo to make sure it’s accepted and then you can use the code immediately. I left half an hour ago and already put my code in and works. They cut your print outs also. Fantastic service compared to this company. When it’s usually for a passport, it should not be such an unreliable service. AVOID! Your code won’t work and I wouldn’t advise you to use any of their machines

I'd rate it zero stars if I could! Code did not work for passport renewal so emailed asking them to email me my photo. Denise and Lucy... terrible customer service, Denise in particular. I've sent various screenshots showing I'm doing the right things etc. And they ask if I've clicked submit?! I can use a computer/read!
Finally got the photo sent and surprise surprise, it's not accepted. I haven't got the heart to email then again, just not worth it.
Save yourself the time and money... avoid at all costs. Talk to the wall if you want better conversation!!

Charlatans!
Say passport photo, code doesn't work. Avoid.

can't download the photo, help line only refers you to the website, web site has very limited answers, non of which answer mine. WASTE OF MONEY

Machines claim to be UK passport compliant/compatbile but given their size it is impossible to achieve the requirements for head/shoulder positioning. Cannot keep full head in frame AND get enough white space above head AND get enough of the top of shoulders in as required.
DO NOT USE

Don’t bother! This is meant to be convenient photo booth for passport photos, etc. Except it’s not! The photo was not accepted by gov uk website! So now this turned out to be a headache for me trying to get a refund which is proving difficult! No apology at all in their emails. I provided them with several attachments, and information but still waiting for refund! Shocking, feels like I have been scammed!

I had a query as to how I could save my passport photos digitally so that I could use them in the future. Photo Me's customer service staff gave me clear instructions which helped me to save the photo. Thank you.

This is ridiculous one should be able to pull up ID of photo if you have the code .

The website useless.

Don't waste your time if for a passport.
I got my daughters photo taken for a passport.
The machine said fine.
But on application it was rejected by the passport people as the light from the booth causes reflections on the forehead.
Nothing we can do about the booth lighting.
I have emailed Photo-Me asking for a refund, will update this review if this happens!

Terrible Customer Service and Overcharging Issues

I had an extremely disappointing experience with Photo-Me. I used one of their self-service photo , and the machine charged me doublethe price for a single photo session.

I immediately reported the issue through their official complaint channel, providing all the necessary details, but it is useless , I have yet to receive any response or refund. This lack of accountability is unacceptable for a company of their scale.

I trusted Photo-Me for their convenience, but this experience has been nothing short of frustrating. If you’re considering using their services, beware of potential overcharges and poor customer support. I will not recommend Photo-Me until they improve their service and handle complaints professionally.

Photo me booth Bromley Boots The Glades. Photos just rubbish. Flash didn't operate and like I'm sitting in a darkened room. Totally useless and a waste of money and for the bin. Avoid these booths.

not happy in the past you could use cash in the photo machine but now it says card only at least 4 million people in this country can only use cash especially the elderly and vulnerable

Misleading. I had my photos taken for my new driving licence application. BUT they can't be uploaded to the Gov Website for driving licences. So complete waste of £10.

4 photos for £10?
This is disgusting!

Unable to receive copies of digital photo as the website (on mobile and on desktop) appears to have been designed by monkeys and the call to actions for digital photos do not work. Avoid this scam company.

I'm giving a 5-star review because I recently received excellent customer service from Photo-Me.
We had trouble using 2 sets of photos for passport applications due to hair colour being too pale and blending into the white background. The passport office really needs to look into this issue!
Photo-Me were brilliant, and Lucy replied to my several emails promptly each time. Many thanks.

I used a machine to get a set of photos for a business requirement. I filled in my email details in order that a receipt could be sent by email. I did not receive a receipt for the purchase (which I can claim back against business expenses) so I sent an email. The lady called Lucy told me that I could use my photos as my receipt - because the details were on the photos. Clearly this is not a suitable solution - I did not pay £10 for a set of photos to give them to my accountant as a receipt, nor do I want to photocopy my photos as a receipt. I replied that I needed a proper receipt and even sent a copy of a previous receipt so she knew what I needed. I was then ignored. The next day I sent a further email and this time got told exactly the same thing by a lady called Denise. I once again politely explained my reason for asking for a receipt - again I was ignored. On Friday I sent a further email asking why I have been ignored - no answer. Seven days after asking for a receipt - which let's face it should be extremely easy to produce - I still have not received anything except an email this morning asking me to rate their service. Why is it so difficult for people nowadays to do something so simple. No wonder people get frustrated with faceless people who hide behind a computer and can't do a simple task. How difficult would it have actually been for one of these ladies to send me an email with a typed note saying that I had spent £10 on a set of photos. Clearly any comments will not make a difference to this company - because those who are tasked with interfacing with their customers are not capable of lateral thinking to keep their customers happy.