Photobox Reviews 

I did a large order for prints. Most were excellent with true colour, no random auto enhancements (thank goodness) and good quality paper. A significant number were blurred and low res even though the image file uploaded was fine.
Customer service was easy to call a human and quick resolution with replacement prints.
All excellent service and I will use again.

Confirmation of received order and subsequent updates until order arrives. Always packed well and have never had any problem (years of creating photobooks).

A great product and regular offers make it a good site.

Downside is that the programme is cumbersome to use if using a laptop.

Very poor performance. Turns out "Express Delivery" is just an estimate and, despite commanding a premium, they make no guarantees. Indeed, in her response, Jasmina H states "Typically, we request a waiting period of five working days before taking further action, and as you received your photobooks within this timeframe, no additional measures were necessary". 5 days on top? Really????? (This is also not stated in their Terms and Conditions which they love referring to). I'd also add that the chatbot showed more compassion and understanding of the situation.
Poor performance and a "not our problem attitude" - sorry, but there are so many more companies out there that really do care.

Efficient with good quality a great price

Having made several large photobooks using Photobox, I can now work fairly quickly to achieve what I want. I have been using old, mostly, scanned, photos and have found the photo tweaking controls to be generally very good.

Excellent photo book. The quality is perfect!

Fast delivery fairly simple process no problems at all

Excellent facilities which could be made much better with just a few tweaks
- it should be possible to change from Extra Large with a window on the front cover to one without a window for text/picture at any time, knowing some manual preparation changes will be needed
- when pictures are loaded from multiple sources/directories to be picked up for posting on pages, the entries should be less random, e.g. by date/time each picture was taken.

Everything completed very quickly and most satisfied with the excellent result.

I’ve used photo box before and glad I have, with the 50% off I’ve got all my old photos into books. It is relatively easy to create, so give it a try.

The app is a breeze! It is easy to access your photos and there are ample opportunities to edit your shots! The results, when printed, are excellent and your album is returned to you within a few days.

Great product and great service from photo box but please please do not use EVRI for delivery. They said they had attempted delivery but no one was in which was a lie, I was in all day and there was nothing on all my security cameras. They then said it had been delivered which it hadn't. I had to complain to their customer service to try and relocate it. Eventually it turned up 3 days later. What a joke they are. 5 stars for Photo box and 0 stars for EVRI.

Easy to use and good quality when delivered

The photo market it a saturated market, this company has many competitors and I will stick to using one of those going forward. I regret the day I ordered from Photobox. I ordered a photobook and paid for faster shipping it was meant to arrive by 8th August. It’s now 10th August and it’s not even with Evri yet. Customer service is none existent you have to talk to a Bot, which I feel like I have wasted hours doing so, finally got to speak to an agent who informed that the procedure is that they can’t look into any sort of resolution until it’s been 5 days past the date it was meant to be delivered! This 5 days is at no point mentioned when ordering or in the terms and conditions (currently, anyway they have admitted that to me) the lack on communication and transparency around this internal procedure is mis leading to customers. They can’t even tell me why it’s not with Evri or when it’s likely to be. So if you do trust them with an order make sure you add 5 days on to the date of estimated delivery as that’s clearly what they do instead of aiming for the date that’s been paid for and promised to the customer.

Having looked into it further, and reviewing the terms and conditions there is absolutely no mention anywhere of the 5 days. I asked an agent to point it out to me and they admitted there is no mention of the 5 days anywhere. It states delivery date will be communicated by email, my email said 8th August. It did not arrive. I suggested they could possibly refund me the difference between the fast track I paid for and the standard which is a tiny amount they have flatly refused. I have seen countless reviews from people paying for faster delivery and it not happening. I honestly believe they treat all orders the same and just make extra profit from those of us that pay more. Money clearly means more to them than customer experience.

I explained to them this was a special gift for my child’s friend who is permanently leaving the country, given photobox are refusing to help me for at least 3 more days I genuinely don’t believe they will receive their special gift. If you are ordering something important do not trust this company go to one of the other many companies offering the same products and likely better service as it definitely can’t be any worse than that of Photobox’s!

So easy to place an order

The website was reasonably easy to navigate although could explain the process of making the photobooks more clearly. However, the end product was very professionally produced and we were really happy with the quality and value for money including good discounts.

I am a very old customer of Photobox. I asked for a delay for my phonebook this year and I got a very curse answer (I have taken photos of the chat) from Monika PetKovic. A straight refusal. I had a good reason to ask for a delay. After refusing. She left the chat without a word, I am flabbergasted and angry. There is no doubt the quality of the books are good but the service, since changing hands has been deplorable. So make sure you keep to your time. I am just about to lose £55. I think I shall look elsewhere.

Easy to order, very good quality of photos, have used many times before, great on delivery. Would like more info on Low Resolution.