Photospecialist Reviews 

Ordered a Tomtoc Navigator Sling bag which should have been the 7L version based off the weight & measurements shown on the product page but a 5L version was posted.

Spoke to a customer support rep on the phone who advised to send back the 5L and a 7L could be posted at an additonal charge, which is not only illegal but insulting.

Going through the returns process at the moment which is the most longwinded & ridiculous I have ever done (What company in 2024 requires multiple pages of documentation to be printed to return an item?)

Would advise avoiding this company, Tracking wasn't given for my parcel, customer support is lacking, and the wrong item was shipped.

I ordered an item from Photospecialist UK on July 2nd - that in itself was very dfficult as the ordering web site kept failing and eventually had to be done over the phone. By August 30th the items had not arrived and I was told that Photospecialist had not accumualted sufficient orders with them to justify getting my product shipped.

Now (October 27) I have stil not received th eproduct or any updates . The US company are currently offering free international shipping and so I have ordered directly from them (for cheaper that the Photospecialist price).

Even the PS comment page requires a customer to be a Dutch speaker - this company are absolutely not UK customer focused.

Ordered a printer for 2-3 day delivery. No sign. Rang them, they said actually it’s out of stock and won’t be available for 7 months. They had no intention of calling me. No apology. Joke of a company.

Was a bit concerned having seen the mixed reviews - but needn't have worried. Ordered a tripod which was at a great price, and it arrived with no issues a few days later. If you're hesitating, this is your sign not to worry.

Like previous reviews, if something goes wrong with delivery/returns they completely ignore you. UPS have clearly lost my returns parcel, I’ve been waiting 13 working days for my money to be returned. They said last week wait 3 working days for a resolution and the resolution they provided was wait more time.

If this isn’t resolved by the end of the week I’ll take it further, absolute joke!

Edit: They only respond to Trustpilot too look better, they don’t email you at all.

Good price, dispatched quickly, and arrived a few days later well packaged. Smooth transaction from start to finish. UK.

Had a PayPal error when ordering some Moment mobile lens gear. Quickly resolved with some of the best customer service I’ve experienced in a long time. Will definitely buy from them again.

0. Ordered a 67mm lens filter of 23 grams and 68.99 not saying euros or pounds
1. Advertised along with 5 year warranty, not applicable after clicking on it
2. Shows as UK company with UK phone number and website. Not UK company
3. Misleads by saying standard UK delivery is £3.5 with UPS. Charged £9.99
4. Said delivered within 2-3 working days,not true, it is now almost a week
5. I was not sent a tracking number when I called and asked they finally emailed one.
6. After many calls to customer service asked why lens filter stuck in Netherlands I got a reply
we launch investigation (they just sent a query email to UPS with no reply)
7. For almost a week I have no filter and no money to buy an extra one and
I was not reassured what will happen with my refund or given any credit note.
8. Someone cannot freely live a review online on their trustscore and the company they use
has the right to revise the review!!!

I bought a leica q3 for 5950euro plus sending 150 euro but they overcharged me with about 15 euro and they will not refound the 150 euro,i will never purshase from them again

I bought a pair of high-end binoculars from them as the price was very good compared to all the other places I could find. Going through the reviews here, I was a bit worried about the company but it turned out to be perfect. Delivery was quick & binoculars were in perfect condition.

I have been trying for a number of days/weeks to receive a response with regards my order. I have since tried to ask for a refund and again no response from the company. Even after numerous emails chasing.
I suspect it is now over to sending all the details to the relevant card company and UK trading standards.
Terrible company to order from. Don't get caught.

Great customer service.
Ordered a lens that didn't work on my camera. Was able to send it back with minimal fuss (they provided UPS labels and step-by-step guide to customs paperwork). And received full refund promptly. Thanks guys!

Pretty amazing place to buy photography stuff. It's shipped from the Netherlands but delivery is very quick. Reasonable prices, unlike greedy UK shops.

Ordered a brand new EF to RF adapter for my Canon R6 and it arrived 2 days after I placed the order. I see a lot of bad reviews but honestly I had no issues with my delivery and the price was super competitive. Came from the Netherlands from what I can see

Trying to input an order but address section won't allow you to type in one field.
I could fit it all in the other boxes but then it turns red and says must fill in the field - which can't be typed in.
Gave up, life is too short for order forms that don't work in this day and age.

Found a monitor that was half the price of buying from the Uk so gave Photospecialist a chance. After reading numerous bad reviews, i was begining to think i made the wrong choice. However, amazing company with fantastic customer care. There was one little problem where my email address was wrong so I never received an invoice or tracking details. Customer care delt with this promptly & my monitor arrived within exceptional time.
Absolutely delighted.

I'm not one to normally leave reviews but I can see that this company gets a lot of terrible reviews, so thought I would mention my experience. I ordered a Leofoto levelling base and a two way pano head. Cost in the UK at all the shops was around £350, it was £250 on Photospecialist. Normally I would think too good to be true and run a mile, espeially after seeing the reviews, but there were some good reviews as well so I thought I woild give it a go and save a £100. There were some slight issues with UPS, their website was just still saying ticket created after four days and I started to worry a bit, so I emailed Photospecialist and they replied shortly after and sent two more links, one item was being delivered on that day and turned up about an hour later. The other one had been taken to a delivery pick up point and UPS not left a card. I picked up at lunch.

I was charged in pounds, didn't have to pay any tax or import charges. Overall very happy, saved a £100 and love my Leofoto head and base. I'm marking them down slightly because of the tracking issues but that might be UPS. I would definately order from them again though.

UPDATE: To be fair to UPS I found the UPS missed delivery card on the floor in the hallway of my flats, not in pigeon hole though.

Horrendous service. I ordered the Shiftcam iPhone case about 2 weeks ago. Their site was the only one I could find on-line who had it in stock and delivery was estimated at 3 business days. I received an email the day after ordering stating that it was not in stock and would be delivered week commencing 26th Feb. I responded by saying that I was disappointed and asked when I should expect delivery as the email only stated that delivery would be made during the the week of 26th Feb. Delivery to whom? To me or them? I received a rude response starting with ‘as my colleague told you…’ I have emailed them again twice, today and yesterday, no response. Today is the 2nd March. I go on holiday on 4th March, this is why I ordered from them as it was urgent, I wanted it before I went on holiday. The website looks as though the company is based in the UK, but it’s not. That in itself is misleading. The email also states that I would receive tracking information as soon as it was in transit for deliver to me, I have not received any information regarding the tracking of my item, so I am presuming they have still not sent it. I should have looked at the reviews before purchasing from these guys, it seems this is their usual practice with terrible customer experience. I think it’s safe to say that I will not be purchasing anything from these cowboys in the future.

Update 5th March 2024

The company responded to my review, see below. Contact who exactly? What is your name? Email? Phone? Anything? I have emailed you twice over the weekend, no responses to those emails. I have emailed you again this morning responding to the thread from the email you sent me to tell me it is out of stock, still no response. Please cancel this order and provide me with a refund, absolute joke.

Worst experience ever.

I purchased a monitor which was delivered without a UK power supply. After some discussion we agreed that the monitor should be returned for a full refund.

They provided a label for a free return, unfortunately the label was incorrect so the monitor was stuck at a UPS facility in the Netherlands.

No help from photospecialist dealing with UPS but after 2 weeks and many calls and emails with UPS I managed to get the monitor returned to them.

Have been asking for my refund ever since, but I am not even getting a reply to my emails.

Order a monitor from these guys and it seemed ok. But they shipped it out with incorrect paperwork so it was stopped at UPS, and just sat there in a warehouse waiting for someone to send the correct invoice. A quick call to UPS confirmed all this only photo specialist didn’t bother to resolve this. Multiple repeated attempts to get clarity were met with copy and paste answers. And zero useful responses. And now the monitor is being returned to them by UPS. It’s staggering to see such basic errors but worse to see these guysjust don’t care. So now we’ll have to go through the whole process to get money back etc. I would not recommend using this supplier. No doubt they’ll send a bland response offering to look into it. Frustrating!

The below response is typical copy and paste. Truly shambolic company.