Photospecialist Reviews 

I am saddened by the negative reviews on here. I’ve been using Photospecialist for 3 years now. Their pricing is great and so are their discount weeks. I’ve just managed to get a Smoke Genie with them - plus it was discounted on a special week - at a great price compared to all other sellers. Not sure why others say there is no communication after ordering. I’ve always got notifications. I’ve also used them to buy memory cards and Magmod products and have had great service. They even had a Magmod diffuser panel in stock that was out of stock across the UK and Europe. So I snapped it up. And once, when I had a product enquiry, you can choose to have an English-speaking member of staff call you back - and he did - within 10mins and you as very knowledgeable. I’m very happy I found Photospecialist!

Excellent service and delivery
When I looked at their website the Sony camera and lens were out of stock. I clicked the link for them to let me know when back in stock. They got back within 2 days to say it was back in stock ( no price rise unlike other suppliers). Ordered and all received in 4 days ( stuck in customs for 1 day)

I have made two orders in the last 4 weeks, a photo printer and a scanner. In both cases I have received delivery in good time with notifications from the courier.

In the first case I had some email communication to check they had stock of the item. They explained it would be brought from a store to the warehouse and so would take an extra few days.

Great value for money at the prices and good service.

Good company,

My deliveries are always on time and well packaged and they have great customer service.

CJPRODUCTIONSPHOTOGRAPHY
Portsmouth UK

It’s funny how people are bad mouthing this company and blaming them for delivery delays etc… which the delivery courier should be blamed for.

I had an amazing experience and super fast delivery and a great camera and price. As well as great communication from Piero and the team. Highly recommended and will buy again!

Paced an order on 26/12/23 website delivery 28/12/23 it is now 30/12/23 no response to emails paid nearly £600 for them to ignore me will be contacting paypal to resolve the camera was for a special new years eve celebration
Update 31/12/23. Now they are telling me they are starting an investigation can take 7 days ant then however long after that to come to a conclusion any other company would have issued a refund or replacement straight away I gave asked fir these options with no response yet

If you're in the UK, I'd strongly caution against purchasing from this company unless you're prepared for a lot of hassle. Here's why:



I was interested in buying a Macro conversion lens from them, and initially, their website indicated an option for collection. However, upon calling, I was informed that they operate solely as a warehouse, not a physical shop.

When inquiring about delivery time, they assured me it would take three days. Yet, after receiving a tracking number on the same day, I discovered the package was in the Netherlands, not the UK which is OK with me.
Checking the UPS site the next day, it was still stuck in the Netherlands with a notice stating it was awaiting clearance. Even after a week, there was no progress. Despite my calls to Photospecialist, they promised to investigate but failed to follow through. I contacted UPS in the Netherlands, only to learn that the sender had imposed restrictions on the delivery, necessitating clearance.

Despite my requests for Photospecialist to resolve this, they made empty promises and took no action. Frustrated, I informed them that if the package remained in their country and not in the UK, I wanted a refund and no longer wished to receive the item. Shockingly, they insisted I had to wait for the item to return to them before initiating a refund, despite it being stuck in their country.

They offered an alternative: I could wait for the item, then contact them for a return label, leading to another wait until they received it, and only then would I get my refund. Considering the item's value at £62, I reluctantly agreed. However, I vowed to share my experience to caution others. Frankly, I'd rather pay an extra and purchase from Amazon UK to receive it within two days.

As of now, almost 10 days later, I'm still waiting for the item, and the UPS site (Netherlands) continues to display "delay," leaving me uncertain about its arrival, if at all.


My advice: steer clear of this company. Dealing with them poses risks, and their customer service is abysmal—possibly the worst you'll ever encounter.
They'll never call or email you back, in Short, they do not care and put all the blames on UPS as you can see form the reviews.

Ordered a Nikon 1.4x teleconverter on 30/11/23 but it has still not arrived. Raised with customer service who said they would look into it with the courier. Now they are just not responding to emails.

Ordered a light meter £164 item was not received by due date however photospecialist did refund me the courier cost

DO NOT USE THIS COMAPNY THEY ARE A COMPLETE SHAMBLES.
purchased a camera a week ago. And have been emailing ever since. Been told twice its on its way but no email of delivery details. Asked for a refund and told I can't as "it will be sent soon" I've asked what soon means , a day , a week a month ? Asked for manager or supervisor and ignored. Having to wait 15 days now so I can go through my bank to cancel this order. The order was in stock, and i was told it is in stock and ready for dispatch and still nothing. Don't waste your tike or money on these liers, they take your money and then make you wait. Hopefully the bank can sort this . Avoid at all costs. Still avoid. I asked for the order to be cancelled and it was sent anyway, out of spite, as now I've to pay to return the camera. I was told so many lies in emails, it'll be out today , it'll be out tomorrow, oh sorry , it will be out end if day today. It only got sent when I sent them an email I received from the European consumer rights guys with a letter to send photospecialists. Will never use then again , total sh!@ show. Going by other reviews I won't hold my breath in getting the camera!!

Ordered a Think Tank Airport Advantage in a Black Friday deal. Yes I had read the negative reviews but decided to take a chance.
Really pleased that I took a chance as I got this delivered promptly, very well packaged and at a fantastic price ( 50% less than most uk retailers)
I can only speak for my own transaction however I am really pleased with my new purchase and cannot fault the service I received.
Thank you very much Photospecialist

Awful customer service. No one is replying to my emails, where I am asking when the order will be delivered.

Reading the reviews, looks like I am not the only one. Wish I read the reviews before ordering.

Do not use.

Bought a monitor and received an empty box!
Countless emails with no reply. There is supposed to be an investigation going on with the carrier, but not heard anything after nearly three months. Ever feel like you have been ripped off?

Brough an monitor and its a day delayed but for the good price, I am fine for it:)

The camera I bought broke less than a year after I bought it. It had to be send to the Netherlands for warranty repair. It took more then 4 weeks to return. it still wasn't working. This time around it didn't recognised the SD card. So it had to be sent back to NL for repair. Today it came back, allegedly they checked it and couldn't find a fault, however it is still not working. The screen doesn't work half of the time, when I take a photo all just turns black and it takes ages to safe the photo so I can't take another one. It also doesn't turn off properly. The green light stays on for ages and I can't switch on again either for quite some time, etc.. : the camera is all over the place and doesn't work as it should. I had a very exhausting long conversation with photoexpert on the phone and now I am waiting for the return label to send it in a third time...I need the camera for my work as an artist and have already been without it all Summer, I needed it urgently for a trip next week...not happy!

Bought an IRIX 150 Dragonfly lens for an amazing price from Photospecialist.co.uk. Yes, I had initial apprehension that when things seem too good to be true etc but after reading reviews (inc some of the less than complemetary ones) decided to give them a go. I need not have worried. I quickly received an email and invoice confirming the item had been despatched. Their Courier experienced some issues progressing delivery so I emailed Photospecialist for reassurance and was amazed to get an instant response from a nice guy "Eduardo" despite my inquiry being sent well into the evening. The lens duly turned up, was entirely the product I expected, with the whole process taking 7 days from order to delivery, which considering it was a personal import from Netherlands to UK post Brexit I find very reasonable. I would buy from them again.

They have an automated system for inputting postcodes, but it does not pull up the correct address. You cannot edit the address, you are stuck with the incorrect one. I contacted them immediately and told them it was the wrong address: the automated reply said I would hear from them in 3 days, meanwhile they have shipped my delivery during the night to the wrong address. It might be one estate over in my town, it might end up being delivered to a completely different town, I have no way of knowing.
Delivery is with DHL.NL who also will not let me alter the address as my postcode is "too long".
Do not order from here if you live in Ireland, it’s a NL website that cannot handle Irish postcodes.
Update 26 Sep 2023: Photospecialist replied to me and said “You can try contacting DHL so that they can change the address.”
DHL could not change the address. By some luck it was transferred to An Post when arriving to Ireland and I was able to contact them and provide the correct address while the delivery was being processed.
I have my printer anyway. Will not use this company again however as they won’t ship to me.

Couldn’t be happier. Like most people I did my research on here as the price was so appealing. Ordered a Billingham 335 for half the price I could grab one in the UK. Hesitated for a while over buying but ordered Sunday, arrived here in Scotland Wednesday. Factory sealed and perfect. Brilliant experience and I’d urge others to give them a chance, I’m testament to a very happy UK customer 👍🏼

Ordered a Nikon macro lens at a great price and it arrived within a week. Excellent customer service and was kept up to date with tracking numbers and expected delivery dates. Would not hesitate to use this company again and cannot recommend them enough.