Photospecialist Reviews 

Ordered a Sonos Move speaker from these. When it arrived it came with an integrated EU lead and plug. If I use this with a UK adapter, it will stick out about 5” and will not be very secure.
They inform me that all their products come with EU PLUGS. In their reply they say “ we communicate our country of occupancy, and thus we do not reimburse shipping costs”
They are named Photospecialist UK, have a .Co.uk email address and a UK telephone number, so I do not see how they can say this.
Btw, shipping is going to cost £25 to return this to the Netherlands, so not cheap!

Bought a Telescope last Christmas and sun filter was damaged when opened, things happen so wasn't annoyed or anything..
However, it's taken 6 months to try to get a new sun filter sent out after speaking to numerous people either promising it would be sent out or they can't find any email with me contacting them..
Still to this day the issue still isn't resolved, today I had a new excuse as to why they can't send a new sun filter out and that the whole order needs to be refunded!
I give up🤣🤣 shambles of a company, if your planning on spending a lot of money avoid avoid avoid!

Received my order today for a OM5 camera which I ordered two working days ago. Many thanks for the great price and prompt delivery in time for going away for the weekend.

I have used Photospecialists previously and the service has been first class, the pricing is much lower than UK Retail items, and these are the genuine article, to prove it I can claim my cash back from OM Digital Solutions. Many thanks again

Great service. Best prices available with a 5 year warranty and good delivery time. Will defintely use again.

The video camera stops working within the 2 years guarantee. They asked to send the parcel to an address in the Netherlands, without providing a label. Courier is trying to contact them but they only provide a UK number. They said they won't be able to provide another number or contact courier. Their phone number rarely works.

Tried to purchase Photoshop after seeing a really good deal for it online but got stuck at the Personal Details screen. Could not progress my order to purchase. Thought it was too good to be true at £60!

My rolls of film came within 6 working days. Very pleased.

I was dubious about ordering from this website given the reviews but decided to go for it as they had stock of a camera bag and lens I wanted that were out of stock at a lot of other places. For both orders I received tracking straight away and the items were delivered within a few days. Couldn’t have asked for more really.

Very frustrating customer experience! Support unresponsive.

May 3 - Received my camera and reported that it's in the wrong box + has someone's fingerprints on the display + seals on accessories were opened as well (I ordered a new camera!). Reported to the store immediately (1pm UTC).
May 4 - No response.
May 5 - Still No response.
May 6 - Finally responded to me after I left poor rating on Trustedshops. Sent the order back.
May 12 - store got return delivered.
May 15 - store confirmed, promised refund in 5 working days (10 max).
May 29 - No refund received. Contacted store asking for refund.
May 30 - Responded that there was an error made and refund was not processed. Suggested to either send refund or send me a replacement (ignored the fact that I requested refund in first place in my follow up email!) . I responded same day before noon that I need my money back ASAP as I already bough the camera in another shop. No answer or ACK.
May 31 - "The refund has just been forwarded to our administration and will take place within 3 working days." No proof of processing, no ETA on when I'll get my money back.
Jun 1 - Got response with a proof that refund has been processed. Finally received my refund.

--- original 1 star feedback ---

Sent me a used camera instead of a new one with someone's fingerprints on its display out of the box in a wrong box (instead of body only I got body only in kit lens + body box).
Didn't respond to my emails until I rated their shop with 1 start on another portal.
Never getting back on emails with comprehensive response.
Refund wasn't processed due to some error and yet I have no clue whether it was processed or not because again they don't get back to me over email.

Conclusion: landed (hopefully not just gave away!) 1,393.88 EUR to this shop for nothing for over a month already with 0 understanding of when I'll get my money back... Buyer Protection from trustedshops has expired while I was waiting for false promise that I'll get my refund in 5-10 business days which didn't happen.

€350+ orders lost in transit since May 13th. I'm still waiting to be refunded and customer service is unresponsive. 3 weeks have passed, no order arrived, and no money back. They are a very shady business and I regret so much purchasing through them and not via a local store. I'm reporting them and I'll be filing a dispute with my bank to get my money back. Horrible company and TERRIBLE customer service!

The tripod I received is of excellent quality, I have had no issues with it and find it to be a reliable piece of equipment, photospecialist has been very helpful in finding the right one.

£6000 order gone missing. No refund. No response. They say that they have opened an investigation with UPS but this was over 10 days ago with no response at all.

Ordered from Photospecialist before and was really pleased. Second time around not so much!! Ordered a new £2600 lens which went missing. Contacted customer service who actively opened an investigation with UPs and then after 1 day of contact I haven’t herd anything since and I’ve emailed them 3 times. It’s now been over 10 days!! Really disappointed. I want my money back!!!

Well, I wish I read the bad reviews sooner. I ordered a big printer 7 days ago, looking at delivery between 3-5 days. Estimated delivery yesterday, yet nothing was actually happening with the order. So called them this morning, and I heard the usual 'the system crashed, I need to look into this and will email you later'. I asked for call back instead of email as I am on a go today, but was told it would be an email as the guy is finishing at 12.30pm.
I don't care what time you finish, your opening hours say otherwise so I assume there should be someone else? So I just tried calling back now at 2pm (as of course no email) and all lines are switched off, and no message on the answerphone about office being closed.
I know how customer services should work, been there, done that, and so far this is appalling. I know things can go wrong, but after spending 1k on a printer I would appreciate better service & attitude. I'm losing another few days due to looming weekend and need the printer for work. So sort it out.

I bought a Fuji Instax for a friend and it is broken. I have been emailing since 27.04.23 to get a return label. I get automated messages about how busy they are but still no label almost a fortnight later.

Shortly after this was published I received an email and a return label for the product. I have adjusted my rating accordingly.

I have to admit after reading some of the 1 star reviews after placing my order i was a bit dubious about my purchase.
On saying that i have nothing but praise.
My order was placed and sent out immediately. It arrived by UPS a day earlier than expected. Full tracking number and updates.
Great prices so will definitely use again.
Love my new lowepro 500.

Having to send a brand new hard drive back as it keeps crashing. When I spoke to PS all I got was ‘are you sure it works with your Mac’ I’ve bought 8 of these drives and never had a problem. Sure, every now and then tech goes wrong but the attitude immediately was it can’t be the drive.
I’ve just spent €20 to post it back for ‘repair’ when I think they should just replace it under guarantee. I’m glad I didn’t buy a camera from these people.
Fingers crossed they do the right thing, I’m completely happy to update this review if they do the right thing quickly.

Great experience with Photo Specialist UK - I enquired on the availability of a Canon G5X Mark 2 a few weeks ago. It was out of stock then but I was contacted as soon as it was back in stock and at an excellent price so I ordered the camera online and it arrived a few days later beautifully packaged. It is a great camera and an excellent service from Photo Specialist UK. I cannot recommend Photo Specialist UK highly enough. I will certainly do business with them again.

Great prices and 5 year warranty. I purchased an LG Ergo 27UK580-B from Photospecialist after lots of research and I'm really pleased with the service and monitor. You can more features and a slightly better screen for more money, but this represents pretty good value IMO

Pros:
- Stand is high quality and very robust (this was a big selling point for me)
- 4K IPS, pretty standard brightness, no dead pixels
- Good value for money

Cons:
- Would be great if it had USB-C, but for the price I wasn't really expecting it
- Slightly chunkier bezels than you might find on other monitors

Ordered my Ricoh griii on Monday morning and received it on Wednesday morning. From the Netherlands to Scotland in two days. Fantastic.