Photospecialist Reviews 

Used GRiiix - promptly dispatched. Mint condition (zero shutter count). UPS delivery to UK was also very quick. Minor issue with voucher code (£5 discount) on order webform and getting webform to accept delivery address, but customer support sorted out both efficiently and without fuss. 2nd purchase from photospecialist. Will certainly use again. No complaints.

Online service is poor. No receipt / invoice to my email like Amazon / Ebay until I dialled customer service. No updates on product status and delivery was much later than promised. All this time, my heart was in my mouth wondering if I was scammed. Thankfully product arrived. I hope it works fine. We take amzon / ebay for granted. Not everyone works the same way.

Very mixed experience - I purchased 2 magmod kits from photo specialist as it would save me money. As with other reviews, I didn't receive an automatic purchase email and I didn't receive a tracking number automatically either.
I had an email to say my shipment was delayed at customs with UPS.
Then after ringing a few times I managed to get it delivered to a postoffice. The packaging had been broken and damaged - the contents could easily have been stolen or broken had it been a camera or lens.
Luckily the products are plastic and silicone and aren't affected and the magmod kits were fine.

I ordered items for a gift 10 days away from a birthday. As the website was Photo Specialist UK I expected to have them in time. However items are shipped from the Netherlands. Had to ask for receipt and tracking as didn’t send automatically, then began the customs go-round. Item ordered on 8th finally arrived on 25th too late for the birthday. Would have ordered from uk if I had known. Is this the result of Brexit? The fault of the suppliers or UPS? Who knows but the goods were well priced and did arrive in good condition and I was dealt with courteously when I raised a query. If you’re not in a hurry, it’s not a problem.

Good prices, top quality goods and a wide selection of gear. It makes you wonder how others charge much more. I saved at least £50 on a £250 item compared to Amazon and others. Only issue that delivery can take a while to UK as they are based in the Netherlands. I suppose ths is beyond the control of the company. My package got stuck in UK customs for a week. It was eventually delivered so no big deal. Ordering was easy.

Stay clear! Item never arrived and they don't want to process my refund.

I never received a tracking number, once I chased and tracked I could see that the item had been sent back to them. Apparently a UPS problem.

I needed my order soon so I call them to see if they could arrange a faster re-delivery but they say it would still take 5 working days.

It was decided on that phone call I will just make my purchase elsewhere and get a refund.

Two weeks later I am still waiting for my refund. I haver called and now they are saying they are waiting to receive the item I never had back. Otherwise they can't process my refund.

So they are expecting me to leave my money in their hands as a back up for a the 'return' of an item i never received.

Ordered placed on the 13th, called to get a tracking number on the 16th. By the 17th the tracking info said sender requested item to be returned. On same 17th I was meant to get my refund processed. Today is the 29th and they still don't want to process my FULL refund.

Today is the 5th of September. Still waiting for my refund. I called yesterday to figure out why my refund is still not being processed and apparently is because they stopped the return process and instead gave the information that was originally missing for the UPS delivery.

Bare in mind I was never told about any of this. So now the parcel is sitting at some UPS office in the UK. I they don't want to refund until they have it back in their store.

I would understand if this was a return I made after receiving the product. But as it stands, they are holding my money for a service/product I never received and I am not at fault for not being at home. They were the ones not sending clear information to UPS.

Don't often write reviews but I got a trust pilot account just to write this! Have had a TERRIBLE experience

Bought a Fujifilm Instax SQUARE SQ1 for a holiday at the end of April. When i took it with me it was found to be faulty - the camera would not take any pictures. I even bought new batteries (which are quite obscure and difficult to source) but the issue was with the camera which was really really disappointing to find out abroad and miss out on taking pictures

I contacted the store as soon as i got back but was told that since 14 days had passed since purchase i could only get a repair. I argued that I was sold a faulty product and so should either get a full refund or a brand new replacement.

The correspondent agreed and sent a returns label for me to post back, which i did in May. It has now be CLOSE TO 3 MONTHS since i have had any additional information.

When i reached out i was told the camera was in repair (which was absolutely NOT agreed upon) and I should wait to hear back from the repair company and that i can't get a refund

This is APPALLING customer service. I have spent over £150 and still no camera

Really happy with my purchasing experience from Photospecialist.co.uk. Ordered a Sigma ART 50mm F1.4 DG DN lens for Sony E cameras online as it was the best price and comes with a 5 year guarantee. Customer service was very helpful received a £5 discount for my first order. Lens delivered in approximately 3 days well packed brand new as described. This is a very high quality lens and great price. Really happy with my purchase.

I ordered 2 IPS monitors of different types from photo specialist. Due to an IT bug I didnt receive the order confirmation or track numbers and have to call them for it but they send it on quickly and have told me they have fixed the bug.
When I received the screens after setting them up one of them was clearly not an IPS screen. I checked the manufacturers site and it was listed as VA screen.
Its taken a few calls but they have agreed to replace the screen with the equivalent IPS monitor so if they follow through on that I'd be quite happy to use them again. I'll update this review once its all closed out

It seems this company do not learn lessons from customers poor experiences. They use UPS as their courier. There are hundreds of very negative reviews regarding photo specialist and UPS. Customers not receiving their purchases, being fobbed off by UPS and photospecialist. Neither company have any respect or knowledge of UK consumer protection law or the distance selling regulations for online purchases. UPS blame UK customs, the seller blames UPS. This is an unacceptable situation for consumers to find themselves in often when hundreds of pounds have been spent on their site. Like many others my package costing £158.00 never arrived. Avoid if you don't want lots of stress and inconvenience.

we had an absolutely awful experience with Photospecialist the second time we purchased a light. If you followed the previous review you will have seen the ordeal we went through which resulted in us thinking the company was not going to give us our money back.

There was one lady at the company that resolved all our issues and we feel it is only right to say thank you to that lady. Not only did we get our money back (Eventually) but we received the item also as a gift.

This doesn't excuse the situation we faced, and we feel the company has a lot to improve on regarding customer service. But thanks to the ones involved in resolving and fixing our issue, photospecialist may not have lost a customer.

UPDATED 18.08.2023

***CRIMINAL ORGANISATION *****AVOID**AVOID****

I had ordered a microscope from this organisation. ordered on the 06/08/2023.
I have not recieved my package at it appears to be going round the customs merry go round since the 8/8/2023- today is the 18/08/2023.
I have been told by UPS that the import fees have not been paid by photospecialist.co.uk. as a result the package is being held. In dealing with UPS. It is literally like dealing with id10ts. They dont know whats going on, they dont even know if they have have package.
Having emailed the seller photospecialist.co.uk i have beentold that they have been experienciong techincal dificulties with their computer systems, if you read the other reviews it seems this issue has been a lie they have been telling for some time to bulsh17 customers. Another lie is that they seem to come out with is that they have comunicated with UPS to sort out the issue of non delivery and should recieve a delivery notification from UPS.
After speaking to about 20 different people at UPS they have finally confirmed that the seller has not paid the import fees, of which i was invoiced.

***CRIMINAL ORGANISATION *****AVOID**AVOID****
***CRIMINAL ORGANISATION *****AVOID**AVOID****
***CRIMINAL ORGANISATION *****AVOID**AVOID****

Purchase a new Canon EF-M macro lens from Photospecialist. It was my first purchase and everthing was fine. It was packaged properly and was despatched promptly and arrived in good time by UPS.

I didn't receive the UPS tracking no. in the despatched email but customer service quickly replied to my email with it.

Will recommend and will purchase from Photospecialist again.

THIS COMPANY ARE SCAMMERS!!!!!

DO NOT BUY FROM THEM!!!!

STILL WAITING FOR A REFUND 5 MONTHS LATER!!!!

Ordered a camera bag to replace my old one. It arrived. The bag will not accommodate my camera and vertical grip, in fact I can't fit in my zoom lens either. To return the bag costs £25! I paid £9.99 for delivery, so with that and the £25 that's £34.99 - lets round it to £35. The postage is 51% of the cost of the bag! Better off trying to sell it on Marketplace or eBay and counting my losses. Won't be buying from them again. Customer support is lacking and is not even a UK company - so much for being photospecialist.co.uk - they're in the Netherlands! Buy at your own risk or Caveat emptor.

I ordered a camera bag from this company - which arrived a few days later than quoted but no big deal - however when I opened the parcel I realised that the insert that fits inside the bag was smaller than the one I'd paid for as part of the package I'd ordered. I'd ordered a large one but a medium had been sent out. I emailed them, for which it took 3 days for them to respond. They apologised for the mistake and said they would send me a returns label. This was 3 weeks ago now and I've had no returns label sent or any response from the 13 emails I've subsequently sent. Currently I have paid well over £300 for a backpack which my telephoto lens doesn't fit into - the whole reason I bought it in the first place. I suspect this company falsely advertised the bag then knowingly sent the wrong insert. I firmly believe I've been scammed.

I ordered a £6.5k Olympus lens from them on Monday 17th after receiving an email to say the product was back in stock. These lenses are almost impossible to get so I was thrilled when my order was confirmed.

Then - no email re delivery so I called on the 18th to find out when I would receive the lens. I was asked to give time to investigate.

A while later I received an email "The item that you've purchased is currently out of stock. There was a delay in the system that did not notified you about the item being out of stock."

I was devastated. How could they be out of stock when I had just received an email to say their were back in stock and had bought, paid for and received confirmation of order email?

I asked for refund and was told it would take "5-10 working days." I complained and was told "I will do my best to get finance to process the refund as quick as possible."

Today is the 22nd and still no refund which would mean that if I sourced a lens elsewhere I wouldn't be able to buy it.

I've asked when they would get more stock but no reply.

I had hoped that because of their mistake they would try desperately to source a lens for me to compensate for the huge disappointment.

Great experience, speedy delivery. I purchased a Sony vlogger camera ZV-E10 and Sigma lense and although I have not fully tested them yet, they arrived in good order and faster than expected. I also emailed customer service for invoice since I had not received email and the service team replied very quickly with invoice.

I ordered a samyang lens for my camera. I really like the packaging. It was good and perfect packaging. There service is not perfect. Because after we placed an order, we need to call or mail customer service for get invoice and shipping tracking details. It won’t happen automatically. Even though packaging is perfect, some how there is a lot of dust inside the lens cap. There is also dust in surface of lens glass. I don’t know how it happened. Anyway i cleaned it and used the lens. It works perfectly ok.

Attempted to order binoculars. They have taken my money but no email confirmation and none of the phone numbers work - they all simply disconnected. I will be approaching my credit card provider for a refund unless this review elicits a quick response

Out of the blue the binoculars have now arrived but very frustrating as to lack of communication acknowledging my order or likely delivery date - and the inability to speak to anyone about this with all phone lones not working spoilt my experience with the firm