phs Compliance Reviews 

3,317
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 335 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, making interactions pleasant and productive. Many people highlight the excellent and professional service received, often noting the high level of support and reliability provided. Customer service is frequently described as exceptional, with clear communication and a dedicated, customer-focused approach. Reviewers are particularly impressed with the efficiency and speed of service, including quick responses and prompt appointment scheduling. Many also appreciate how engineers work with minimal disruption, accommodating staff and site needs while maintaining a professional and courteous manner.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their efficiency,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the efficiency, professionalism, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness,... See more

Response time

Customers consistently note positive experiences with response times, praising the speed and efficiency of... See more

Location

Users describe positive interactions with location, with many reviewers consistently praising Riyadh as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Huge shout out to Jasmin Bradburn and Samantha Geddes at PHS for saving me a massive headache today! ​I needed to update all the RAMS for our site maintenance folder a pretty big request involving m... See more

Company replied

Rated 5 out of 5 stars

PAT testing was done by Johnathan Bates he was very efficient with no disruptions to clinical or reception staff. Very friendly easy to talk too nothing was too much for him very pleased with how it a... See more

Company replied

Rated 5 out of 5 stars

The Engineer arrived on time to the site, with a professional courteous manner already familiar with the site lay out . Being a lone worker he would keep in touch on site through phone calls, informin... See more

Company replied

Rated 5 out of 5 stars

Batt Cables Ltd. have used PHS Compliance for many years. Always provided an excellent and very professional service. Following a takeover of the company Jayne Shaw has made the switch very easy s... See more

Company replied


Company details

  1. Electrical engineer
  2. Electrical installation service
  3. Fire protection service

Written by the company

We help more than 2000 customers manage their built assets with asset data capture, statutory testing, planned maintenance and M&E installations.


Contact info

5.0

Excellent

TrustScore 5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(3,317)

322 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Superstar

Great work from engineer Riyadh. Keep it up

23 February 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave this great review for Riyadh.

Rated 5 out of 5 stars

Hollie Sumner has been very helpful…

Hollie Sumner has been very helpful through out my enquiry she made the process easy and kept me informed at all times, your company need to look after staff as helpful as Hollie she is an asset to your firm

23 February 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave this great review for Hollie! We are delighted to her your feedback and we look forward to working with you again soon.

Rated 5 out of 5 stars

Thank you Craig Heneghan!

Craig Heneghan did a great job testing all of our appliances for our phs pat test! Efficient, professional, and timely - thank you Craig ⭐️⭐️⭐️⭐️⭐️

23 February 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave this great review for Craig! We look forward to seeing you again soon.

Rated 5 out of 5 stars

Gary visited our store today to do our…

Gary visited our store today to do our PAT testing, brilliant service and very friendly, would definitely recommend

20 February 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave this great review for Gary! We look forward to seeing you again soon.

Rated 5 out of 5 stars

Joanne Collier is an extremely helpful…

Joanne Collier is an extremely helpful individual. Her timely responses with PPM dates and bookings is keeping clients compliant and it is greatly appreciated. Unfortunately we don't have this experience every time with PHS so Joanne is a breath of fresh air.

20 February 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Hi Lucy, thank you so much for taking the time to leave this great review for Joanne. I'm disappointed to hear your comments about a poor experience and do apologise for this, but hopefully now we are back on the right track. My name is Hayley and I'm the manager of the Customer Services team so if you would like to discuss anything further my email address is hayleykettle@phs.co.uk, please feel free to reach out. Thank you again, Hayley

Rated 5 out of 5 stars

All good no issue

All good no issue. Riyadh was quick and good

19 February 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave this great review for Riyadh! We look forward to seeing you again soon.

Rated 5 out of 5 stars

Engineer came to our store today and…

Engineer Craig came to our store today and was very efficient, didn’t disturb our work and cracked on and got the job done

19 February 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you so much for taking the time to leave this great review for Craig! We look forward to seeing you again soon.

Rated 5 out of 5 stars

Riyadh done excellent work

Riyadh done excellent work. Danger removed

19 February 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave this great review for Riyadh, we look forward to seeing you again soon.

Rated 5 out of 5 stars

Great services by Craig H

Great services by Craig H

16 February 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave this great review for Craig! We look forward to seeing you again soon.

Rated 5 out of 5 stars

Gary Cheshire was Excellent and…

Gary Cheshire was Excellent and efficient.

13 February 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave this great review for Gary! We look forward to seeing you again soon. Thanks, Hayley

Rated 5 out of 5 stars

Smooth & efficient

Smooth & efficient
Pleasure to deal with
Would highly recommend

13 February 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave this great review! We look forward to seeing you again soon.

Rated 5 out of 5 stars

PHS Engineer Craig

The engineer Craig made short work of testing all the equipment in the offices and clinic rooms, working around staff and patients.

12 February 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Hi Tracy, thank you so much for taking the time to leave this great review for Craig! We are delighted to hear your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Great experience this week with Matt…

Great experience this week with Matt completing PAT.
Nothing but praise from all the building staff. Matt was professional and a pleasure to have onsite. He’s a credit to your team.

12 February 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Hi, thank you so much for taking the time to leave this great review for Matt! We look forward to seeing you again soon. Thank you, Hayley

Rated 5 out of 5 stars

Ollie came to do our testing today

Ollie came to do our testing today, polite and worked well around customers and staff, see you same time next year

12 February 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Hi Mark, thank you so much for taking the time to leave this great review for Ollie! We are delighted to hear your feedback and look forward to seeing you again soon. Thank you, Hayley

Rated 5 out of 5 stars

Very polite

Very polite, friendly and helpful chap. Craig Heneghan came to carry out pat testing @Albion clinic made the process very easy and smooth, thank you

12 February 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Hi Susan, thank you so much for leaving this great review for Craig. We are delighted to see your feedback and we very much hope to see you again soon. Thank you, Hayley.

Rated 5 out of 5 stars

Gary attended the…

Gary Cheshire job 1383605 attended the practice and did a great job. Always friendly and professional. Very supportive and explained issues as they arose.

5 February 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave this great review for Gary! We look forward to seeing you again soon. Thank you, Hayley

Rated 5 out of 5 stars

Riyadh

Riyadh, come out very helpful and polite...

11 February 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave this great review for Riyadh! We look forward to seeing you again soon.

Rated 5 out of 5 stars

Beth called and arranged the PAT…

Beth called and arranged the PAT testing on the day we were available, very helpful, professioanal.

11 February 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave this great review for Beth! We look forward to speaking to you again soon.

Rated 5 out of 5 stars

Craig Heneghan at Crickets Lane Clinic…

Craig Heneghan spent a day and a half PAT testing the entire clinic, he worked quietly and quickly and made sure he’d been in every room, great job, nice fella

10 February 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave this great review for Craig! We look forward to seeing you again soon.

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