Physique Management Reviews 

9,526
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, smooth service, and reliable high quality items that consistently arrive in perfect condition. People find the online ordering process very simple and appreciate the efficient service provided when acquiring necessary medical or therapeutic equipment. Some reviewers were not happy with severe delivery problems, noting that packages were frequently delayed, lost, or mishandled by the external couriers. A few consumers also mentioned encountering issues with specific items not meeting their expectations regarding a lack of stickiness, bent shapes, or incomplete parts.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently highlighting quick response times and... See more

Product

Reviewers highlight positive aspects of product quality, expressing immense satisfaction with reliable... See more

Quality

Consumers express great satisfaction regarding quality, highlighting that items are reliable and perform... See more

Order

People report ambiguous experiences with order processes and shipping. While many reviewers praise the easy... See more

Service

Reviewers mention positive feedback about service, highlighting excellent support, very quick delivery, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Skinny bolster (15x66cm) nice colour. Arrived quickly and in good shape, thanks. I'm waiting for some cotton bolster covers to arrive (from another supplier), as its for home use. Will be using... See more

Company replied

Rated 5 out of 5 stars

I have had these in my walking boots and work shoes for several years, excellent product , i had trouble with my knees, hips and lower back so i was advised by a chiropractor to get these, they have b... See more

Company replied

Rated 5 out of 5 stars

Super helpful. Professional so quality products. Highest quality and great customer service who fixed a ?tech or me order error very quickly. Couldn’t recommend more. Extensive catalog for post should... See more

Company replied

Rated 5 out of 5 stars

Excellent service ,arrived earlier than expected. The product performed way beyond my expectations both in the fact that worked almost immediately and was/is very effective in relieving the knee pain... See more

Company replied


Company details

  1. #8 of 10 best companies in Physiotherapy equipment supplier
  2. #15 of 16 best companies in First aid station
  3. #28 of 46 best companies in Medical supply store

About Physique Management

Written by the company

Formed in 1998, Physique Management is a leading supplier of sports injury, pitch side first aid, massage, complementary therapy and rehab exercise products. We’ve partnered with some of the world’s leading brands, medical professionals, clubs, and affiliates to develop a range of products to help keep you, your players or your patients in top condition.

Whatever your level of sport or activity, our products will help you to manage injuries as well as avoiding them. You’ll find a great selection of sports specific items for treatments and rehabilitation, that aim to enable faster recovery so you can get back to action.

We keep 99% of stock in-house so it’s available for next-day delivery and have a dedicated customer service team who are on hand to help answer any questions. Plus, we know how frustrating it can be when you can’t find everything you’re after, so we’ve introduced a product-sourcing service to give you a helping hand. We also understand that delivery should work around you, not the other way around, that’s why we offer delivery 7 days a week and next-day delivery.

Why choose Physique?

Written by the company

4 for the price of 3 - Mix & Match
We've increased our 4 for 3 offer and now have over 100 products in our great deal. You can mix and match any 4 for 3 items and the lowest priced item is FREE.
Trusted by professionals
Using advice and guidance from the very best sports healthcare professionals worldwide, we have developed an exceptional range of products.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

10k reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(9,526)

47 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good service as usual

24 October 2025
Physique Management logo

Reply from Physique Management

Hi Helen

Glad to hear we met yours and ours expectation of good service.

Kind regards
Physique Customer Care

Rated 2 out of 5 stars

The service was excellent but the…

The service was excellent but the kinesiology tape is the worst I have ever had. I have been using tape for years from other suppliers and the tape physique management tape lacks the stickiness of other tapes and is useless. It certainly does not last for five days. I’m lucky if it lasts for one or two days.

22 July 2025
Rated 2 out of 5 stars

Terrible

Paid for next-day delivery, but the items did not arrive at all, let alone on the next day. They did issue a refund, and ultimately, the fault lies with Evri.

4 October 2025
Unprompted review
Physique Management logo

Reply from Physique Management

Hi Ben

Thanks for taking the time to submit a review and apologies that you did not receive your order when expected.

Our couriers handle a large amount of parcels on a daily basis and unfortunately on this occasion they appear to have let us and more importantly yourself down.

We are sorry for the inconvenience this may have caused you and if we can be of any further help in the future please do let us know.

Regards

Physique Customer Care

Rated 5 out of 5 stars

excellent company

easy to use web site when ordering.
delivery within 2 days of ordering.
very efficient company

24 September 2025
Physique Management logo

Reply from Physique Management

Hello Sandra

Thank you for your kind words, we do try to be as efficient as possible and happy that on this occasion we achieved it.

Kind regards
Physique Management Customer Care

Rated 3 out of 5 stars

Very poor delivery and packaging

Unfortunately a very poor delivery company was used and my order was left in a unauthorised place - on a public footpath 200m from my property - this resulted in it being stolen. Physique corresponded really well with the delivery company, and a replacement order was sent out very quickly, however quite disappointed with the packaging- the bolster that I ordered was bent in half to fit in the box, which was also split open at the top.

24 September 2025
Rated 5 out of 5 stars

Love the gym towels

Love the gym towels. Could not find any that had zipped pocket until I found these guys.
They wash and dry well, staying good despite frequent, hard use.
No need to go anywhere else now!

10 December 2024
Rated 4 out of 5 stars

Good product,delivery high cost

Used a couple of times and the products are very good. But a £4 band with a £6.99 delivery charge is a lot, especially when postage is free a lot now a days.
I know it is good, but maybe lose the catalogue with every order might be a start.

4 September 2025
Unprompted review
Physique Management logo

Reply from Physique Management

Good Morning Matthew,

Thank you for taking the time to share your review.

Please note that the inclusion of a catalogue with your order is optional and can be deselected during the checkout process if you prefer not to receive one. Additionally, we offer a more economical delivery option at £3.98, which provides a 2–3 day service for non-urgent orders.

I hope this information is helpful. Should you have any further questions, please don’t hesitate to reach out.

Kind regards,
Physique Management

Rated 4 out of 5 stars

Good customer service

The parcel arrived without any of the goods just a catalogue. However the company replaced via dpd straightaway. I would buy again if I knew they didn’t use evri.

31 August 2025
Unprompted review
Physique Management logo

Reply from Physique Management

Good Morning Cathy,

Thank you for taking the time to submit a review.

I can see that the order upon delivery was damaged and therefore your items have been lost during transit. A member of customer service will be in contact to get this resolved.

Kind regards,
Physique

Rated 5 out of 5 stars

Excellent company

I ordered a Clinnova Therapy couch which arrived with a slightly scuffed leg.
Physique we're brilliant and had the leg replaced quickly, I will definitely be using this company again in the near future.

13 June 2025
Rated 5 out of 5 stars

Physique is a great one stop shop

Physique is a great one stop shop for all the physio essentials and more. I am constantly on here and I'm really impressed with how quick the items are delivered and the quality of the products I have bought so far. Thank you - from an ever returning customer

24 July 2025
Rated 5 out of 5 stars

Orthotics

Great company to deal with,easy to order and quick delivery.
I need to wear orthotics and find Vasyli +Danenburg a great product. I will be ordering again when I need a new pair.

18 July 2025
Rated 3 out of 5 stars

Evri atrocious.

Original service with Evri not delivered and useless customer service by Evri.
Replacement delivery with DPD arranged by Physique very helpful customer services.

24 July 2025

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