Physique Management Reviews 

9,526
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, smooth service, and reliable high quality items that consistently arrive in perfect condition. People find the online ordering process very simple and appreciate the efficient service provided when acquiring necessary medical or therapeutic equipment. Some reviewers were not happy with severe delivery problems, noting that packages were frequently delayed, lost, or mishandled by the external couriers. A few consumers also mentioned encountering issues with specific items not meeting their expectations regarding a lack of stickiness, bent shapes, or incomplete parts.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently highlighting quick response times and... See more

Product

Reviewers highlight positive aspects of product quality, expressing immense satisfaction with reliable... See more

Quality

Consumers express great satisfaction regarding quality, highlighting that items are reliable and perform... See more

Order

People report ambiguous experiences with order processes and shipping. While many reviewers praise the easy... See more

Service

Reviewers mention positive feedback about service, highlighting excellent support, very quick delivery, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Skinny bolster (15x66cm) nice colour. Arrived quickly and in good shape, thanks. I'm waiting for some cotton bolster covers to arrive (from another supplier), as its for home use. Will be using... See more

Company replied

Rated 5 out of 5 stars

I have had these in my walking boots and work shoes for several years, excellent product , i had trouble with my knees, hips and lower back so i was advised by a chiropractor to get these, they have b... See more

Company replied

Rated 5 out of 5 stars

Super helpful. Professional so quality products. Highest quality and great customer service who fixed a ?tech or me order error very quickly. Couldn’t recommend more. Extensive catalog for post should... See more

Company replied

Rated 5 out of 5 stars

Excellent service ,arrived earlier than expected. The product performed way beyond my expectations both in the fact that worked almost immediately and was/is very effective in relieving the knee pain... See more

Company replied


Company details

  1. #8 of 10 best companies in Physiotherapy equipment supplier
  2. #15 of 16 best companies in First aid station
  3. #28 of 46 best companies in Medical supply store

About Physique Management

Written by the company

Formed in 1998, Physique Management is a leading supplier of sports injury, pitch side first aid, massage, complementary therapy and rehab exercise products. We’ve partnered with some of the world’s leading brands, medical professionals, clubs, and affiliates to develop a range of products to help keep you, your players or your patients in top condition.

Whatever your level of sport or activity, our products will help you to manage injuries as well as avoiding them. You’ll find a great selection of sports specific items for treatments and rehabilitation, that aim to enable faster recovery so you can get back to action.

We keep 99% of stock in-house so it’s available for next-day delivery and have a dedicated customer service team who are on hand to help answer any questions. Plus, we know how frustrating it can be when you can’t find everything you’re after, so we’ve introduced a product-sourcing service to give you a helping hand. We also understand that delivery should work around you, not the other way around, that’s why we offer delivery 7 days a week and next-day delivery.

Why choose Physique?

Written by the company

4 for the price of 3 - Mix & Match
We've increased our 4 for 3 offer and now have over 100 products in our great deal. You can mix and match any 4 for 3 items and the lowest priced item is FREE.
Trusted by professionals
Using advice and guidance from the very best sports healthcare professionals worldwide, we have developed an exceptional range of products.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

10k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(9,526)

47 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ordered and received slightly earlier…

Ordered and received slightly earlier which was great. The heel lifts are good quality. I need these as was left with a shorter leg after breaking my femur. NHS only provide a couple so having these to put in each shoe is so much better.

22 July 2025
Rated 4 out of 5 stars

Having the product I needed.

Having the product I needed.

However you lost a star for waste or packaging and delivering a really heavy promotional catalogue. A real waste of material, it went straight to recycling. I can find things I need online.

Suggest you ask if customers want to receive a catalogue when they order.

23 July 2025
Physique Management logo

Reply from Physique Management

Good Morning Gill,

Thank you for taking the time to submit your review.

Please note that including a catalogue with your order is optional. There is a checkbox that you can deselect if you prefer not to receive it.

Rated 5 out of 5 stars

Excellent products

Excellent products . Replace them every 4 years approximately depending on year and wear. Best mats on the market . Fast and efficient delivery.

22 July 2025

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