While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including photo books, calendars, and canvases, noting their vibrant colors and sturdy construction. Many appreciate the user-friendly design tools, which offer extensive customization options and flexibility, allowing for personalized creations. The customer service is frequently highlighted as exceptional, with people commending the helpful, responsive, and attentive support staff who go above and beyond to assist with inquiries and resolve issues promptly. Consumers also value the efficient order process, with many receiving their products on time or even earlier than expected. The company's commitment to standing behind its products and addressing any concerns is a recurring positive theme.

What people talk about most

Product

People report positive experiences with product quality. Many customers praise the top-notch quality of photo... See more

Quality

Consumers find quality to be positive, consistently praising the top-notch product quality, especially for... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the platform's... See more

Customer service

Clients share positive opinions on customer service, consistently praising its helpfulness, efficiency, and... See more

Order

Customers had positive experiences with order. Many reviewers expressed satisfaction with the ordering... See more

Based on these reviews

Rated 5 out of 5 stars

I have been using Picaboo for many years now. I've made photobooks, calendars, customized coffee cups...you name it. The quality is always very good but the service is excellent. Anytime there has... See more

Company replied

Rated 5 out of 5 stars

After traveling or celebrating a big life event, creating a Picaboo book brings back memories. The ease of creation, the variety of themes, backgrounds, and photo layouts all provide for a personal t... See more

Company replied

Rated 5 out of 5 stars

I have been making photo books with Picaboo over 15 years. I absolutely love this company. When I first started, I had several questions. Picaboo support team was always there. One thing I would like... See more

Company replied

Rated 5 out of 5 stars

I have been a loyal customer of Picaboo for over 10 years, creating at least 8 calendars each fall for family Christmas gifts. I’ve also made many photo books. Their website is easy to use, and the fi... See more

Company replied


Company details

  1. Photo printing service

Written by the company

At Picaboo.com, we believe your memories deserve more than just a spot on your phone or in a folder on your computer. We help families, friends, and communities turn their stories into beautiful, lasting keepsakes. Whether it’s a stunning layflat photo book, a custom calendar, or a thoughtful photo gift, our mission is to make preserving life’s best moments simple, creative, and fun. Our platform is designed to be easy to use, with intuitive tools that let anyone, from first-timers to seasoned creators, bring their vision to life. Behind the scenes, our team is passionate about quality and service, ensuring that every order is printed with care and delivered quickly. Customers choose Picaboo not just for the products, but for the experience: the joy of creating something personal and the confidence that it will arrive looking great. We offer a wide range of products to bring your memories to life, including classic photo books, layflat photo books, cards, calendars, and many more customizable photo products. Every page tells a story, and it’s our privilege to help you share yours.


Contact info

4.9

Excellent

TrustScore 5 out of 5

153 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Site for Personalized products

I have been using Picaboo for many years now. I've made photobooks, calendars, customized coffee cups...you name it. The quality is always very good but the service is excellent. Anytime there has been any type of issue or question they have responded promptly. Any mistakes were quickly made right. I couldn't be happier.

14 November 2025
Unprompted review
Picaboo logo

Reply from Picaboo

Thank you, Jean! We truly appreciate you creating so many different projects with us over the years. It is wonderful to hear that you have enjoyed the quality of everything from books to calendars to coffee cups, and that our team has been there for you whenever a question or issue came up. Knowing that we were able to resolve things quickly means a lot to us.

We are grateful for your loyalty and so glad to hear you could not be happier.

—Tori & The Picaboo Team

Rated 5 out of 5 stars

Long time customer - great products

I have created 5 books over the years with Picaboo. They are very easy to create and the finished product is exactly as pictured on the screen. There are so many ways to design and customize the pages. I had an issue with the binding on one of the books and customer service immediately corrected the problem and added a little extra for my trouble. I highly recommend this website and company.

13 November 2025
Unprompted review
Picaboo logo

Reply from Picaboo

Thank you, Sharon!

We are so glad you have created multiple books with us and that the final product matched what you designed. It is great to hear you enjoyed all the customization options. We appreciate you sharing your customer service experience as well. We are always happy to make things right. Thank you for the recommendation.

—Tori & The Picaboo Team

Rated 5 out of 5 stars

Picaboo Books Easy and Look Professional

Picaboo Photo Books make capturing vacation photos and family memories easy to do and look like a professional made them.

1 November 2025
Unprompted review
Picaboo logo

Reply from Picaboo

Thank you, Celia!
We are so glad to hear Picaboo helps you turn your vacations and family memories into something that looks beautifully polished. That is exactly what we hope for.

—Tori & The Picaboo Team

Rated 5 out of 5 stars

Super happy with Picaboo!

I have been using Picaboo to create wonderful photo books for years. I create a yearly book to display our family adventures as well as multiple trip specific books. I love the ease of using Picaboo and the price has been great for what I have created. My books are printed quickly and are shipped to me just as quickly. Overall I am super satisfied with Picaboo and will continue to create my photo books through this company.

13 November 2025
Unprompted review
Picaboo logo

Reply from Picaboo

Thank you, Belinda! We love hearing that you have been creating both your yearly family books and your trip specific books with us for so many years. It’s wonderful to know that the process feels easy, the pricing works well for what you create, and that your books are printed and shipped quickly. We truly appreciate your loyalty and are so glad you plan to continue making your photo books with Picaboo.

—Tori & The Picaboo Team

Rated 5 out of 5 stars

Loyal customer

I have made calendars with many companies in the past, but I come back to Picaboo because the quality is better. It’s easy to make the photo calendars and nice to include our own specific dates.

13 November 2025
Unprompted review
Picaboo logo

Reply from Picaboo

Thank you, Kh! We are so glad you continue to come back to Picaboo for your calendars. It is great to hear that the quality stands out and that creating your calendars feels easy, especially with the option to add your own important dates (it’s one of my favorites as well). We truly appreciate your support.

—Tori & The Picaboo Team

Rated 5 out of 5 stars

You have to try Picaboo!

Picaboo is the company I always go to for my photo books (of which I do many). If there is a problem I know I can call and get help. Their customer service is top notch. I have tried other companies but always come back to Picaboo. I know how to use the program and I easily customize it to my needs. My latest canvas was beautiful.

27 October 2025
Unprompted review
Picaboo logo

Reply from Picaboo

Thank you, BJ! It means a lot to us that Picaboo is the place you return to for all of your photobooks. We are so glad our team has been able to help anytime you needed support, and it is wonderful to hear that customizing your projects feels easy and familiar. Hearing that your latest canvas came out beautifully is the kind of feedback that truly makes our day.

—Tori & The Picaboo Team

Rated 5 out of 5 stars

Excellent choice of products and projects.

I've used no other company but Picaboo for the past 18 years, Their service is reliable, and customer care contact is tops!

12 November 2025
Unprompted review
Picaboo logo

Reply from Picaboo

Thank you, Neil! 18 years with us is something we appreciate more than words could cover. It means so much to know you have trusted Picaboo for so long and that our reliability and customer care have continued to meet your expectations. We are truly grateful to have you with us.

—Tori & The Picaboo Team

Rated 5 out of 5 stars

Excellent Support and Product

Excellent support when I had a problem. Used them for years and they are top-notch.

3 November 2025
Unprompted review
Picaboo logo

Reply from Picaboo

Thank you, Melinda! We are so glad our team was able to help when you needed support. It means a lot to hear that you have been with us for years and still feel we are delivering a top-notch experience. We truly appreciate you.

—Tori & The Picaboo Team

Rated 5 out of 5 stars

I love Picaboo

I love Picaboo! My sister introduced me to Picaboo and I told her I could NEVER make the photo books like she makes. I am not very computer 'savvy", but to my wonderful surprise, Picaboo's website is so easy to work on, I've made 12 books already!

12 November 2025
Unprompted review
Picaboo logo

Reply from Picaboo

Thank you, Barb! This absolutely made our day. We love hearing that Picaboo felt easy and welcoming even if you didn’t consider yourself “computer savvy.” Twelve books is incredible and a testament to your creativity. We’re so glad your sister introduced you to us and even happier that you’ve made Picaboo your home for preserving your memories.

—Tori & The Picaboo Team

Rated 5 out of 5 stars

Long Time Satisfied Customer

Long Time Satisfied Customer
Picaboo is easy to use and whenever I found myself stuck trying to create or edit something specific, the online chat was very helpful. I love to create custom themed calendars for family and this program allows me to do this. Print quality and materials is excellent! I have also done several photo books of my trips and photography, and have been very satisfied with the product!

11 November 2025
Unprompted review
Picaboo logo

Reply from Picaboo

Thank you, Cindy! We love hearing how much you’ve enjoyed creating with Picaboo, from your themed family calendars to your travel and photography books. It’s great to know our online chat team has been helpful whenever you needed a hand. We appreciate you trusting us with so many of your projects and are thrilled you’ve been happy with the quality every time.

—Tori & The Picaboo Team

Rated 5 out of 5 stars

It's Worth It!!

I have been making photo books with Picaboo for many years. The quality of the product is GREAT! Colorful, sturdy pages make my photos worth remembering. It's an easy format to learn and create your own books. On the rare occasion that I do have a problem, they make it right. They seem to care about their customer and the experience of making a book.

15 October 2025
Unprompted review
Picaboo logo

Reply from Picaboo

Thank you, Dale! We truly appreciate you being with us for so many years. It’s wonderful to hear how much you enjoy the quality of your books and how easy the creation process has been for you. And when something needs attention, we’re always glad to make it right. Thanks for sharing your experience and for trusting us with your memories.

—Tori & The Picaboo Team

Rated 5 out of 5 stars

Customer Service

Customer service is second to none! I used live chat a couple different times and they were quick and extremely helpful!

10 November 2025
Unprompted review
Picaboo logo

Reply from Picaboo

Thank you, Tamara! We’re so glad to hear our live chat team took great care of you. Quick, helpful support is something we take seriously, and it’s wonderful to know it made a difference in your experience.

—Tori & The Picaboo Team

Rated 5 out of 5 stars

Creating a memory keeper

After traveling or celebrating a big life event, creating a Picaboo book brings back memories. The ease of creation, the variety of themes, backgrounds, and photo layouts all provide for a personal touch to the book. My books arrive quickly after submission. The clarity of the pictures makes the trip or event alive again! Best of all, we get to pick up the book and relive the moments.

10 November 2025
Unprompted review
Picaboo logo

Reply from Picaboo

Thank you, EJ! We love hearing how your Picaboo books help you relive those big moments and special trips. It’s great to know the creation tools, layouts, and backgrounds help you add that personal touch, and we’re glad your books arrive quickly and look just the way you hoped. Thanks for sharing such a thoughtful review.

—Tori & The Picaboo Team

Rated 5 out of 5 stars

I have ordered cards 3 times now

I have ordered cards 3 times now. All were shipped very quickly and were of a good quality.The pricing is great and I plan to try more of their products in the near future.

1 November 2025
Unprompted review
Picaboo logo

Reply from Picaboo

Thank you so much for sharing this! We’re glad to hear your cards arrived quickly and that you’ve been happy with the quality and pricing. We’d love to help you create even more projects whenever you’re ready.

—Tori & The Picaboo Team

Rated 5 out of 5 stars

Great quality for a great price

I've been using Picaboo for years for photo books, greeting cards, and now calendars. I love that you can put as much effort into the design aspect as you want. It can autopopulate things for you, or you can design things to your liking, which is my preference. As someone with some design experience, I love having that option. Even better, the print quality is good and the price is affordable, especially if you wait for a sale. I'm really glad Picaboo exists. I don't know what I'd do without them!

8 November 2025
Unprompted review
Picaboo logo

Reply from Picaboo

Thank you, Lindsey! We absolutely love hearing this. It’s wonderful that Picaboo gives you the freedom to design exactly the way you want — whether that’s fast and simple or fully customized. Your note about quality, pricing, and creativity really means a lot, especially coming from someone with design experience. We’re grateful you’ve been with us for years and even more grateful that Picaboo has become your go-to place for all your projects.

—Tori & The Picaboo Team

Rated 5 out of 5 stars

Travel photo book of Egypt

I have made photo books with Picaboo for several years. The quality of the print, the variety of different page styles and the ease with rearranging, resizing and reviewing the book is wonderful. They are my go to format for photo books.

12 June 2025
Unprompted review
Picaboo logo

Reply from Picaboo

Sandy, we’re so glad to hear you’ve been creating with us for several years. It’s wonderful to know you enjoy the quality, design options, and flexibility that come with making your books. Thank you for choosing Picaboo as your go-to for photo books!

– Tori & The Picaboo Team

Rated 5 out of 5 stars

Amazing company

Picaboo books are great and the customer service department is prompt, efficient and helpful. Highly recommend them!

7 November 2025
Unprompted review
Picaboo logo

Reply from Picaboo

Susan, we’re so happy to hear you’ve had such a great experience with both our books and our customer service team. Thank you for the kind words and for recommending Picaboo!

– Tori & The Picaboo Team

Rated 5 out of 5 stars

Yearly Recap Books Since 2010

I've been using Picaboo to make yearly recap photo books since 2010 and will continue to do so for the years to come. The quality is fantastic and making them is a breeze as well.

3 November 2025
Unprompted review
Picaboo logo

Reply from Picaboo

Chaz, we love hearing that you’ve been creating your yearly recap books with us since 2010. It’s wonderful to know the process has stayed easy and the quality continues to impress. Thank you for trusting Picaboo to help capture your memories year after year.

– Tori & The Picaboo Team

Rated 5 out of 5 stars

Love the quality of my printed photo…

Love the quality of my printed photo book. A memory that will last long after I'm gone.

3 November 2025
Unprompted review
Picaboo logo

Reply from Picaboo

Tracey, thank you for sharing that, it’s so meaningful to hear. We’re truly honored that your Picaboo book will help preserve such special memories for years to come. Knowing our work plays even a small part in that means so much to us.

– Tori & The Picaboo Team

Rated 5 out of 5 stars

All of my orders are perfect...

My last order was perfect.... just like all of the other ones. I have used Picaboo for many years. I have done picture books, calendars and canvases. More than 25 projects. The quality is hands down the best! They are quick with out compromising the quality and the website is user-friendly, so easy for me to use.

21 October 2025
Unprompted review
Picaboo logo

Reply from Picaboo

Jamie, thank you so much for your kind words and for creating with us for so many years! More than 25 projects is incredible. We’re thrilled to know you’ve consistently loved the quality, speed, and ease of using Picaboo. It means so much that you continue to trust us with your memories.

– Tori & The Picaboo Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look