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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, often highlighting the quality and competitive pricing. Many people appreciate the fast and reliable delivery service, with items frequently arriving promptly and well-packaged. The overall service is often described as outstanding, making the purchasing experience smooth and satisfactory for consumers. However, some customers were dissatisfied with the tracking information provided, noting that it was not always accurate or updated. A few other people also felt misled by product descriptions, mentioning instances where items were outdated or did not meet stated specifications.

What people talk about most

Product

Customers consistently note positive experiences with product quality and selection. Many reviewers praise... See more

Delivery service

Customers consistently express satisfaction with the delivery service. Many reviewers highlight the speed of... See more

Price

People report positive experiences with price. Customers consistently find competitive and reasonable prices,... See more

Service

Users describe positive interactions with service. Customers consistently praise the excellent and reliable... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the good quality of products, noting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

where do i start? i have always been moderately interested in astronomy ,after reading and searching for good telescopes and found about Dwarflab 3, so after searching for suppliers i came across Pics... See more

Rated 5 out of 5 stars

After ordering a telescope and being scammed from another site very close to Christmas (2 days!), I found PicStop whilst frantically searching for a reputable and reliable company that sold Celestron... See more

Rated 5 out of 5 stars

I used to shop at Picstop more frequently in past, but since postage cost was added to purchases I refrained to buy anything..there was no postage cost so I decided to make my recent purchase...good c... See more

Company replied


Company details

  1. #7 of 8 best companies in Telescope Shop
  2. #12 of 14 best companies in Binoculars shop
  3. #10 of 52 best companies in Mobile Phone Accessory Shop
  4. #18 of 42 best companies in Computer Accessories Shop
  5. #75 of 195 best companies in Electronics store
  6. #23 of 40 best companies in Photography shop

Written by the company

Established in 2000 in the Isle of Man, we specialise in optical, photographic and digital accessories and sell a wide range of products such as telescopes, binoculars, camera accessories, USB flash drives, memory cards, and much more, but with a particular focus in photography & computing. PicStop is 100% online, we have no retail outlets but have multiple warehouses in the UK & Isle of Man, we offer our products for sale across a number of marketplace channels and, of course, our own website where you can normally find the best rate for a product. We have authorised reseller status for many of the brands we stock, including Celestron, Vanguard, Skywatcher, Kingston, Samsung, SanDisk, and many more. You will find us on the "where to buy" section of many manufacturer websites. Apart from our competitive pricing, our consistent high level of service is what we believe sets us apart from our competition, online companies live and die by their reviews and with the growth of social media and the power this has it has become even more important to offer a better than just good service.


Contact info

4.8

Excellent

TrustScore 5 out of 5

821 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Efficient and reasonably priced.

I have bought a couple of items recently from PicStop. Pricing was competitive and delivery very prompt. Not as big a range at the top end as some of the specialist astronomy site, but definitely worth a look.

27 November 2024
Rated 4 out of 5 stars

The telescope was perfect, the delivery wasn't

The telescope was perfect. No issues there. The carrier wasent as it was with dpd and they were pretty poor at reading the online notes and options left for them like leaving in a safe place or with a neighbour and instead kept on returning it back to their base which was quite frustrating

26 November 2024
PicStop logo

Reply from PicStop

Apologies for any frustration caused by the courier, I understand they attempted delivery twice at your address, you then rearranged a successful delivery with a neighbour. Fortunately, the item arrived on time within the delivery estimate. We appreciate that there can be issues with couriers, especially in December, but on the whole we find DPD courier probably offer one of the most reliable & consistent services across the UK. Many thanks

Rated 5 out of 5 stars

Surprisingly good value

i had bought some cf cards off amazon and they all broke within 1 day and I had got dome offers from Picstop but never acted on them before so I thought why not try them.
I ordered 3 sandisk 64gb cf cards and got them at a good price of £130 for them plus postage, usually things take ages to get here but my cards were here within 2 days and allowed to go do my photo shoot .

I would so buy from these folks again.

21 November 2024
Rated 4 out of 5 stars

Amazing customer service

Amazing customer service, delivery gas and efficient the only thing that let it down was the item I bought was a Christmas present for my husband and the box it was delivered in had in big letters what was in the box so he now knows what he is getting. Other than that great company.

21 November 2024
PicStop logo

Reply from PicStop

As you can appreciate the box the telescope you ordered comes in is pretty large, as such it is not really possible for us to wrap something of this size, however, had we known in advance it was being shipped to the address where the recipient may see it, we could have perhaps disguised the labelling. The outer transit box only has the brand name and model numbers (no images) and it is not immediately obvious what is in the box.

Rated 5 out of 5 stars

Totally Brilliant

I needed a new motor control board for my telescope. Calling around was frustrating and wish I had known to call PicStop first! From others I was getting a range of help from barely any help at all to "email us" even though I was on the phone to them right there, continuing through to very hyped up price quotes. Called PicStop and literally within a few minutes things were good. Paul at PicStop simply understood and sorted it for a new control board to be on the way and considering the part isn't a common part and not usually stocked, I was even more happy with the time it took to arrive and of course, the price... very reasonable. The part arrived, I installed it and the telescope is alive again. Top drawer service from PicStop.

12 November 2024
Unprompted review
Rated 5 out of 5 stars

What a great place for all things…

What a great place for all things optical. Great prices and huge stock levels, it had everything i needed. It all came very well packaged and in super quick time. Thanks for all your help in choosing a great set up for astronomy.

31 October 2024
Rated 5 out of 5 stars

Very fast service from PicStop

Very fast service from PicStop, however is was let down by poor service from the Post Office at this end.

1 November 2024
PicStop logo

Reply from PicStop

Ordered on Thursday, shipped Friday morning, delivered on a tracked service on Monday lunchtime. Customer chose 'Free' delivery 2-5 working days. Service from RM was fine, the item arrived on the 2nd 'Working day'

Rated 5 out of 5 stars

The price and product is great

The price and product is great. Picstops response to getting the item posted quickly was also very good. Let down by Royal Mail. They took 6 days to deliver it. Previous deliveries have been excellent but clearly times are changing for the worse. Communication with Picstop excellent.

29 October 2024
PicStop logo

Reply from PicStop

The reviewer has ordered many times with us, this order shipped on a 2-5 working day service, and arrived on the 5th working day. This was the first time this customer's delivery had not arrived within 2/3 using the same service with Royal Mail.

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