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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, often highlighting the quality and competitive pricing. Many people appreciate the fast and reliable delivery service, with items frequently arriving promptly and well-packaged. The overall service is often described as outstanding, making the purchasing experience smooth and satisfactory for consumers. However, some customers were dissatisfied with the tracking information provided, noting that it was not always accurate or updated. A few other people also felt misled by product descriptions, mentioning instances where items were outdated or did not meet stated specifications.

What people talk about most

Product

Customers consistently note positive experiences with product quality and selection. Many reviewers praise... See more

Delivery service

Customers consistently express satisfaction with the delivery service. Many reviewers highlight the speed of... See more

Price

People report positive experiences with price. Customers consistently find competitive and reasonable prices,... See more

Service

Users describe positive interactions with service. Customers consistently praise the excellent and reliable... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the good quality of products, noting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

where do i start? i have always been moderately interested in astronomy ,after reading and searching for good telescopes and found about Dwarflab 3, so after searching for suppliers i came across Pics... See more

Rated 5 out of 5 stars

After ordering a telescope and being scammed from another site very close to Christmas (2 days!), I found PicStop whilst frantically searching for a reputable and reliable company that sold Celestron... See more

Rated 5 out of 5 stars

I used to shop at Picstop more frequently in past, but since postage cost was added to purchases I refrained to buy anything..there was no postage cost so I decided to make my recent purchase...good c... See more

Company replied


Company details

  1. #7 of 8 best companies in Telescope Shop
  2. #12 of 14 best companies in Binoculars shop
  3. #10 of 52 best companies in Mobile Phone Accessory Shop
  4. #18 of 42 best companies in Computer Accessories Shop
  5. #75 of 195 best companies in Electronics store
  6. #23 of 40 best companies in Photography shop

Written by the company

Established in 2000 in the Isle of Man, we specialise in optical, photographic and digital accessories and sell a wide range of products such as telescopes, binoculars, camera accessories, USB flash drives, memory cards, and much more, but with a particular focus in photography & computing. PicStop is 100% online, we have no retail outlets but have multiple warehouses in the UK & Isle of Man, we offer our products for sale across a number of marketplace channels and, of course, our own website where you can normally find the best rate for a product. We have authorised reseller status for many of the brands we stock, including Celestron, Vanguard, Skywatcher, Kingston, Samsung, SanDisk, and many more. You will find us on the "where to buy" section of many manufacturer websites. Apart from our competitive pricing, our consistent high level of service is what we believe sets us apart from our competition, online companies live and die by their reviews and with the growth of social media and the power this has it has become even more important to offer a better than just good service.


Contact info

4.8

Excellent

TrustScore 5 out of 5

821 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Purchased a Celestron DX6 for a very…

Purchased a Celestron DX6 for a very good price. I unpacked it and it was missing a very small screw - I contacted Gary at Picstop who got back to me within minutes to rectify, contacting Celestron who immediately sent out the replacement part to me.
All sorted within an hour.
So, amazing customer service from both Picstop and Celestron.
I’ll use Picstop again when I buy some new lenses for my telescope.
Also worth mentioning that I heard of them through the Sky at Night website who recommended the DX6 and had a link to Picstop on their site so they obviously have a good reputation.
Highly recommended.

7 November 2024
Unprompted review
PicStop logo

Reply from PicStop

The missing part was shipped by Celestron UK support directly later that same day.

Rated 5 out of 5 stars

Angel Bird 1T cfexpess card arrived…

Angel Bird 1T cfexpess card arrived quickly and securely packaged by PicStop which was a good job because the retail packaging isn’t sealed by Angel Bird. This is ridiculous and odd for a memory card especially with an rrp over £300 but they do come in a little plastic dust case. I’ve bought other cards from the range and they weren’t sealed either.
Fortunately, It worked as expected in my Z8.
An amazing saving from PicStop @ £198 and great service too. Double bonus!

4 November 2024
Unprompted review
PicStop logo

Reply from PicStop

It's true that all Angelbird memory card retail packaging only has a seal at one end of the box ! .. we've spoken to the brand about this. This customer's order was actually shipped directly from Angelbird themselves for us.

Rated 5 out of 5 stars

Good honest company

Good honest company. I had ordered the wrong product. They were very professional and polite and processed the return and issued a refund without question.

4 October 2024
Unprompted review
Rated 5 out of 5 stars

Picstop experience

I was looking for an online shop that sold flash storage, and I have found it in Picstop.

There are many places online that sell these items, but you have to be careful as there are unfortunately many counterfeit copies of said storage that are markedly inferior. I've learnt not to purchase USB flash drives through Ebay, and even Amazon third-party sellers as they have a tendency to be counterfeit items.

I performed research, and found Picstop are a genuine seller of Sandisk Usb's. The prices are good, and the delivery was prompt. Plus, there is a point loyalty system for registered members, which comes in handy.

I have bookmarked Picstop for any future flash storage.

Highly recommended.

2 October 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service

Purchased a camera bag last year, Vanguard VEO ACTIVE 53 Trekking Backpack order came super quick, my partner loved it, there was an issue with the bag recently and we raised a warranty claim, Picstop got back to me very quickly and the part was replaced very quickly. The customer service was excellent from Joe, thank you so much for all your help. Other companies need to offer customer service like these guys do! Well done.

7 October 2024
Unprompted review
Rated 1 out of 5 stars

£40 to return an item

£40 to return an item . It hadn't left the warehouse when I cancelled my order so I could buy a better tripod from them.
This was refused with sarcasm. The item was then sent to Aberdeen to then be sent back for no reason.
Risk of damage to your property for no reason and all of that distance travelled for nothing.
Your man stated he had 25 years doing this job and knows best.
I know he could've picked up the phone or emailed the warehouse this product was stored and he didn't.
Absolute joke.

26 September 2024
PicStop logo

Reply from PicStop

Hello,
Order Placed: Sep 26, 2024, 03:23 am
Customer emails to cancel: Sep 26, 11:55 (x8+ hrs later)
At this point, the order had already been shipped (picked-up) earlier that morning. We were not able to cancel the order at that point, however, we offered to accept a return or allow the customer to reject delivery. What followed was an email conversation of almost 30 emails with staff here and calls to the carrier by the customer. Had we genuinely been able to cancel the order when you first asked, we would have done, the resulting situation had no winners.
Thank you.

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