Real quality top. Even better style than I expected but very small fit. Order 2 sizes up! I gave the smaller (medium) to my sister as couldn’t be bothered to send it back! X large is more like a med... See more
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Some lovely pieces! The items I ordered are all great quality and fit perfectly! Nothing to be returned which is rare these days! I especially like that the website says if an item might come up lar... See more
I checked the size quite and ordered 2 jumpers, however when they arrived they were both approx 10cm larger than the size guide said they would be. I used a tape measure and took photos of them to pr... See more
Company replied
I was worried I had left it too late to receive my order for Christmas but it came very promptly. Also you had a size guide and recommended that you should order the item in a larger size. This was r... See more
Company details
About PIECES Online Shop
Information provided by various external sources
At PIECES, we are dedicated to helping independent young women create and complete their look with perfect essential basics, and we work hard every day to adapt to and create new fashion trends, making hero products as we move forward. Products that every girl must have in her wardrobe. We value our modern simplicity and celebrate our Scandinavian legacy with collections that are contemporary, simple and easy to wear. In a world where choices are ample, we wish to inspire our customers and make shopping instant, easy and fun.
If you would like to get in touch with our customer service, please go to:
Contact info
Denmark
- www.pieces.com
4.3
Excellent
4k reviews
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Excellent online fashionable clothes to…
Excellent online fashionable clothes to order fast delivery too . Very good prices
8 February 2026
Fit my body shape perfectly
Fit my body shape perfectly, reasonably priced and good quality. Delivery was also quick.
7 February 2026
Great top
From ordering my item, it was delivered in a timely manner, and very happy with what I received.
29 January 2026
May use AI-assist with repliesRead more
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I bought a dress from pieces online…
I bought a dress from pieces online store, I just received it and the dress is ripped off from the side! I have an event to attend tomorrow and I especially ordered the dress for this event only. I tried to contact the customer service but it’s just terrible 😣 my event is ruined and my money is wasted! Very disappointed 😞
28 January 2026
Unprompted review
Reply from PIECES Online Shop
Hello,
Thank you for taking the time to share your feedback with us.
We are very sorry to hear that the dress you received was damaged and that this has caused such disappointment, especially with an upcoming event.
We truly regret the inconvenience this situation may have caused. After checking our system, we were unable to find any contact from you using the email address associated with this order. Our customer service team is, however, always happy to help find a suitable solution, such as assisting with a return or refund for a faulty item.
We kindly encourage you to reach out to our customer service team so we can review your case and support you as quickly as possible.
Thank you again for your feedback.
We wish you the best and remain at your disposal through our Help Center under “Contact” on our website.
Best regards,
BESTSELLER online shops
Customer Operations
It is not cotton
Online it is informed that the clothes are in 100% cotton, but when I received it was 97% polyester. I sent in an email to the company about this matter. Both that it is illegal marketing and that the company should pay for the refund. What I got back was a step by step information about how to refund the clothes.
19 January 2026
Reply from PIECES Online Shop
Hi,
Thank you for your message and feedback.
We’re sorry for the confusion and the frustration this has caused. This is not the experience we want to provide.
We will forward your request and feedback to the responsible team for review. In the meantime, we kindly ask you to return the item to us so we can process the case correctly.
Once the return has been received, the refund will be handled accordingly.
Thank you for your patience.
Kind regards,
BESTSELLER online shops
Customer Operations
Great quality and value
Lovely cardigan - good quality, stylish and great value, especially as it was in the sale, Delivery was quick and I'm extremely happy with my purchase.
17 January 2026
Delivered before date stated
Delivered before date stated , website is good but missing al it of stock that other stores advertise
19 January 2026
Ordered 2 items and we're delivered…
Ordered 2 items and we're delivered just short of two weeks
16 January 2026
Reply from PIECES Online Shop
Hi,
Thank you for sharing your feedback with us.
We’re very sorry to hear about the poor communication regarding your order and delivery. We understand how frustrating it must have been not to receive timely updates and information about your purchase.
Due to the high volume of inquiries at this time, responses and updates may be delayed, and we sincerely apologize for the inconvenience this has caused. Please rest assured that your case is being reviewed and our team will get back to you as soon as possible.
We apologize again for the inconvenience this has caused.
Best regards,
BESTSELLER online shops
Customer Operations
Beautiful clothes, but terrible customer service
The clothes are actually very beautiful, but the customer service was a total disaster. I ordered three sweaters, they only sent two, and to make matters worse, I was charged for five.
It took them almost 10 days to refund my money, and during that time, the communication was non-existent. This was my first time buying this brand and it has been a very poor experience. It’s a shame because the product is nice, but the management is deeply disappointing.
11 January 2026
Reply from PIECES Online Shop
Hi Diana,
Thank you for sharing your feedback with us.
We’re very sorry to hear about the issues with your order and the difficulties with your refund. We understand how frustrating it must have been to receive only two of the three sweaters you ordered, be charged incorrectly, and then wait almost 10 days for the refund with no communication. It’s disappointing to hear that this has affected your first experience with our brand, especially when you were happy with the products themselves.
Due to the high volume of inquiries at this time, responses and updates may be delayed, and we sincerely apologize for the inconvenience this has caused. Please rest assured that your case is being reviewed and our team will get back to you as soon as possible.
We apologize again for the inconvenience this has caused.
Best regards,
BESTSELLER online shops
Customer Operations
Jacket you sent supposedly a large
Jacket you sent supposedly a large. Tiny.
Did not fit my niece who is a size 10
10 January 2026
Reply from PIECES Online Shop
Hi Hannah,
Thank you for sharing your feedback with us.
We’re sorry to hear that the jacket you received did not fit as expected. We understand how disappointing it must have been to order a size large and find it much smaller than anticipated, especially when it was intended for your niece.
Your feedback is very valuable, as it helps us review sizing and product descriptions to avoid similar issues in the future. Please rest assured that our customer service team is available to assist you with a return or exchange if needed.
We apologize for the inconvenience this has caused.
Best regards,
BESTSELLER online shops
Customer Operations
Terrible delivery experience
The jumper is great, but the delivery experience was a nightmare.
It took much longer than expected to get the item. It was then announced that- with short notice - that it would be delivered while I was in holiday. I managed to arrange a delivery on another day. I even received a confirmation of the new date by email. Irrespective of this, the item was delivered when ai was on holiday and was left in my waste bin! Good for the smell and needless to say that it would have been slowly if my brights is not intervene! Soto working with Royal Mail if you do not want to loose customer
3 January 2026
Reply from PIECES Online Shop
Hi,
Thank you for your review.
We're so glad to hear the jumper is great! However, we're very sorry to hear that you had such a terrible delivery experience.
We understand your frustration with the long delivery time, the short notice about the initial delivery date and the fact that it was ultimately left in your waste bin while you were on holiday.
This is completely unacceptable, and we appreciate you bringing this to our attention. We hope that the jumper is still in good condition and to your liking despite this experience.
We experienced some delivery issues with the carrier during the holidays and we have tried to fix this issue as fast as possible.
We are very sorry for this issue and the stress it caused you.
We hope you still can give us a change and we will address your feedback with Royal Mail
Kind regards,
BESTSELLER online shops
Customer Operations
Took too long to arrive
Took too long to arrive. It was a Christmas present and I had to purchase an alternative from another retailer
2 January 2026
Reply from PIECES Online Shop
Hi Julie,
Thank you for your review.
We're so sorry that your order took too long to arrive, and that you had to purchase an alternative Christmas present from another retailer.
We understand how disappointing that must be.
We experienced some delivery issues during the holidays that impacted our delivery times, and we worked hard to resolve these issues as quickly as possible.
We hope that you were able to find a suitable replacement gift in time. We're very sorry for the trouble this caused.
Kind regards,
BESTSELLER online shops
Customer Operations
safe last mile delivery with bpost
25 December 2025
I was worried I had left it too late to…
I was worried I had left it too late to receive my order for Christmas but it came very promptly.
Also you had a size guide and recommended that you should order the item in a larger size. This was really helpful as I might not have bought it otherwise as there was only L sizes available.
19 December 2025
Post Nord sucks
I cannot pick up parcels from PostNord as I cannot install their app. That is why the parcel has been returned.
I would very much like you to forward my blazer with ordinary post.
20 December 2025
Reply from PIECES Online Shop
Dear Anne,
Thank you for taking the time to leave a review.
Sorry to hear that you are unable to install their app! You can also track the parcels with the tracking information that is send out to you by email.
If you have any further questions, I recommend contacting us via our live support channel or visiting our help centre.
We apologise for the inconvenience and thank you for your patience!
Kind regards,
BESTSELLER online shops
Customer Service
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