Real quality top. Even better style than I expected but very small fit. Order 2 sizes up! I gave the smaller (medium) to my sister as couldn’t be bothered to send it back! X large is more like a med... See more
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Some lovely pieces! The items I ordered are all great quality and fit perfectly! Nothing to be returned which is rare these days! I especially like that the website says if an item might come up lar... See more
I checked the size quite and ordered 2 jumpers, however when they arrived they were both approx 10cm larger than the size guide said they would be. I used a tape measure and took photos of them to pr... See more
Company replied
I was worried I had left it too late to receive my order for Christmas but it came very promptly. Also you had a size guide and recommended that you should order the item in a larger size. This was r... See more
Company details
About PIECES Online Shop
Information provided by various external sources
At PIECES, we are dedicated to helping independent young women create and complete their look with perfect essential basics, and we work hard every day to adapt to and create new fashion trends, making hero products as we move forward. Products that every girl must have in her wardrobe. We value our modern simplicity and celebrate our Scandinavian legacy with collections that are contemporary, simple and easy to wear. In a world where choices are ample, we wish to inspire our customers and make shopping instant, easy and fun.
If you would like to get in touch with our customer service, please go to:
Contact info
Denmark
- www.pieces.com
4.3
Excellent
4k reviews
Asks customers to review
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The top I wanted had sold out and I…
The top I wanted had sold out and I asked Pieces to let me know when it came back in stock which they did and it was sent immediately.
I cannot comment on the top as it is a present.
12 December 2025
Quick Delivery Experience
Super quick delivery process! I was impressed by how fast the order was dispatched and delivered. Definitely exceeded my expectations.
10 December 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Inaccurate size guide
I checked the size quite and ordered 2 jumpers, however when they arrived they were both approx 10cm larger than the size guide said they would be. I used a tape measure and took photos of them to prove they were different to the size guide. I returned them and emailed them explaining and asking them them not to charge me for the cost of the return. I reordered the jumpers in smaller sizes which now fit but they still deducted the return fee.very disappointed as they size guide is inaccurate.
The company contacted me and have finally agreed to refund my postage. I have upgraded them to 4 stars because they did sort the problem out. Shame it took so many emails tho
6 December 2025
Reply from PIECES Online Shop
Hi,
Thank you for reaching out to us.
We’re sorry to hear about the issues you experienced with the size guide and the return fee. We understand how disappointing it is when items don’t match expectations.
If you haven’t already, we kindly ask you to reach out to our customer service through our help center so we can review your case in detail.
If you’ve already contacted us, please rest assured that our team is currently looking into your inquiry and will get back to you as soon as possible. We apologize for the inconvenience this has caused.
Best regards
BESTSELLER online shops
Customer Operations.
Loved the scarf!
6 December 2025
I bought a top & wore it once
I bought a top & wore it once. It now has a huge hole under the arm. I cannot find anywhere in your emails to contact you about this or requesting a replacement
30 November 2025
Reply from PIECES Online Shop
Hi
Thank you for taking the time to share your feedback with us.
We understand how disappointing it must be to discover a hole in your top after only wearing it once, and we are very sorry for any inconvenience this has caused you.
As we cannot locate a case based on the information in your review, we have now reached out to you via email so we can assist you directly and help find a solution.
Thank you again for writing to us — we appreciate your time and wish you all the best.
Best regards,
BESTSELLER online shops
Customer Operations
Really bad quality money back!
6 December 2025
Reply from PIECES Online Shop
Hi
Thank you for taking the time to share your feedback with us.
We understand your frustration regarding the quality of the item you received, and we are sorry to hear that it did not meet your expectations.
We sincerely apologise for any inconvenience this may have caused you.
As we cannot find a case based on the information in your review, we have reached out to you via email so we can help you further and ensure a solution is found.
Thank you again for your feedback — and for taking the time to write to us. We wish you all the best.
Best regards,
BESTSELLER online shops
Customer Operations
Delivery on time
4 December 2025
fast delivery
2 December 2025
Reply from PIECES Online Shop
Hi Linda,
We are very happy to hear that your delivery arrived quickly. We truly appreciate you taking the time to share your experience with us.
Thank you for your feedback.
Best regards,
BESTSELLER online shops
Customer Operations.
Excellent Fab clothing
21 November 2025
Very fast efficient service
Very fast efficient service, its a Christmas present for my granddaughter- I know she will lovevit 🙂
11 November 2025
Fantastic shopping experience
Fantastic shopping experience. The suit is bought was lovely. I ordered 2 for sizes. The return process was straightforward and they refunded me the same day as they confirmed the refund.
4 November 2025
Unprompted review
The sizing is not accurate and the…
The sizing is not accurate and the quality was not good.
13 October 2025
Reply from PIECES Online Shop
Hello
Thank you very much for taking the time to share your feedback with us. We are truly sorry to hear that the sizing and quality of the item did not meet your expectations. Please accept our sincere apologies for any inconvenience this may have caused.
Our customer service team will be in touch with you shortly to provide detailed instructions on how to return the item and to offer any additional assistance you may need.
We genuinely value your feedback, as it helps us improve both our products and our service. We hope that your next experience with us will be a much more positive one.
Thank you again for your understanding and patience.
With kind regards
Great item
Great item, communication around the order and speed of delivery. Can’t fault it! Thank you!
19 October 2025
Jacket despatched and received very…
Jacket despatched and received very quickly 4 working days. Good quality jacket true to size ie small for 10 to 12
19 October 2025
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